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          Find a Location

          Ashford.com has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ashford.com

              73 Hudson St 5th Floor Chinatown, NY 10013-2870

              BBB Accredited Business

            • Ashford.com

              545 Broadway 3rd Floor Brooklyn, NY 11206-2962

              BBB Accredited Business

            • Ashford.com

              545 Broadway, 1st Floor Brooklyn, NY 11206-2962

              BBB Accredited Business

            • Ashford.com

              680 5th Ave New York, NY 10019-5429

              BBB Accredited Business

            • Ashford.com

              30 Sherwood Lane Unit 11 Fairfield, NJ 07004

            Business ProfileAshford.com

            Watch Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            73 Hudson St 5th Floor

            Chinatown, NY 10013-2870

            Visit Website

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            Customer Reviews

            4.66/5

            Average of 396 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/15/2008

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Ashford.com is an online watch retailer.

            Business Details

            This is a multi-location business.

            Find a Location

            Ashford.com has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ashford.com

                73 Hudson St 5th Floor Chinatown, NY 10013-2870

                BBB Accredited Business

              • Ashford.com

                545 Broadway 3rd Floor Brooklyn, NY 11206-2962

                BBB Accredited Business

              • Ashford.com

                545 Broadway, 1st Floor Brooklyn, NY 11206-2962

                BBB Accredited Business

              • Ashford.com

                680 5th Ave New York, NY 10019-5429

                BBB Accredited Business

              • Ashford.com

                30 Sherwood Lane Unit 11 Fairfield, NJ 07004

              Location of This Business
              73 Hudson St 5th Floor, Chinatown, NY 10013-2870
              BBB File Opened:
              12/3/2008
              Years in Business:
              17
              Business Started:
              3/1/2007
              Business Incorporated:
              1/1/2007
              Accredited Since:
              12/15/2008
              Type of Entity:
              Limited Liability Company (LLC)
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              21 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I bought a watch from Ashford.com on 11/26/23 as a present for my husband. My husband was very happy with this watch and started wearing it immediately on 12/25/2023. On the first day I noticed if lost about 10 minutes of time. We were on vacation and asked a watch repair to look at it, they said it was under warranty and best not to open it. I contacted ******* on 1/2/2024 to ask for help. They directed us to the manufacturer for warranty. The Manufacturer responded they could not make an exception to the warranty process which costs $19.95 to mail it to them and an additional $28 for evaluation and mail return. I do not feel I should pay $48 to get a brandnew watch fixed which is under warranty. ******* will not do anything to help me, including will not take it back and refund my money becase the watch has been worn. How would I know it is broken and not working without taking it out of the box??? Why am I being asked to pay $48 to fix something which arrived new and broken?
              Read More
              Read 20 More Complaints

              Customer Reviews

              396 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kathryn A

              04/20/2024

              To say I was worried to order my ******** is an understatement, but I couldnt be any happier with my result to buy from *******. The process of ordering was simple, straightforward, and was shipped to me by the next morning. Within days, my watch got to me in the best quality. As it was a ********, only the travel case was included but not the box, and warranty and its manual were also sent. The watch itself had zero marks or indication of beforehand wear, was easy to set, and came exactly as portrayed. ******* gave me the opportunity to rectify my mistake of not ordering this watch back before it was discontinued by ********, and with an amazing deal, I will cherish this watch for the rest of its lifetime.
              Read 395 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

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