We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Elysium Health, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Elysium Health has a product called Matter. I have asked that Elysium stop sending me Matter as I already have four "bottles" of it. So what happens today? I receive another container of Matter.Each shipment costs me about $50. So what shows up today Thurs, Feb. 1, 2024 -- another shipment of Matter. Unbelievable.

    Business Response

    Date: 09/04/2024

    Hi ****,

    Thank you for your feedback -- we're very sorry for any inconvenience on our part. 

    I can confirm that your cancellation request for Matter sent on January 28, 2024 was processed and completed. We also processed a refund for the transaction that was processed on January 27, 2024. 

    If you are still encountering issues with your account, please let us know. 

     

    In good health,

    Elysium Health Team

  • Initial Complaint

    Date:08/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my subscription, but have forgotten my password . So I go to reset my password and never receive a link to reset , yes I have checked my spam , but nothing . I try and call but no one picks up. Its been months and still they keep charging my account . I have tried several times to reset my password to cancel my subscription, nothing works and no one answers the phone calls.

    Business Response

    Date: 08/30/2023

    Hi ****,

     

    Thanks for reaching out.

     

    I'm sorry that you've been having issues logging into your account.  It seems that you never created an account, which is why a password reset was never sent.  I've included a screenshot of how to do that.  Note that it is possible to have an active subscription without ever creating an account on our website.

    Regarding your subscription, it has been cancelled.  No more charges will be processed.

    I looked for previous communication from you but have never received an email from the address ********************** and the last time we received a phone call from was **************.  It seems that maybe you were not contacting the correct number.  Our phone number, as is listed on our website, is **************.  Our email address is *******************************.  All emails are answered within 24 hours and the majority see a reply within 2 hours during business hours.  We support live phones from **** EST Monday - Friday.

    Please do not hesitate to reach out directly if we can assist you in creating an account or with any further questions in the future.

Elysium Health, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.