ComplaintsforFly With Class, Inc.

• Initial Complaint

  04/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased airline tickets through Fly With Class in March 2022 for a trip in June 2022. I arrived at the airport on the day of travel to learn that my flight was delayed and would cause me to miss the connecting flight and I was told there were no options to get me on a flight to my final destination for at least 24 hours. Given the travel climate at the time, I had no reason to believe I would have better luck the next day so I opted to cancel my trip. I've been trying, since June of last year to get a refund on my airline tickets. I've tried through my credit card company and the airlines. Everyone was giving me the runaround until I filed a complaint with DOT. I learned last week that the airline refunded my money to FWC. I have reached out to FWC directly but have yet to receive a response. I emailed the agent directly, multiple times, and to the business through the BBB website. The airline has indicated they will do nothing further to assist because - they say - they made the refund already. FWC has money that is owed to me and is actively ignoring me to avoid paying me what they owe me.

  Customer response

  05/25/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Fly With Class, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  

  Business response

  10/20/2023

  As stated in this correspondence from the client, she specifically said that she canceled the flight because she couldn't make it. There's so much that we can do on the day of the flight because we are simply the flight agency. When you choose to cancel the flight it is completely out of our hands. The client stated that she received the funds back from the insurance but did not cover 100%. We have been waiting for her to provide the proof so that we can cover the difference to move forward with no success. It is out of our hands if you are choosing not to provide the requested documents.

  

  Business response

  10/31/2023

  We are prepared to only pay the difference that the company did not cover. Your previous correspondence show the exact amounts. Please have them provide a letter saying that we are not in breach and we will cover only the difference. We have been saying this since the issue started.

  Customer response

  03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Shortly after I was notified that the complaint was being closed I reached out to the company that provided the trip insurance policy to me to discuss the option that Fly With Class (FWC) was asking for - which was they wanted to be released from the portion of the contract that would require them (FWC) to pay back what the trip insurance company had previously paid me.  What I learned from that call is that I will be held responsible for the money they previously paid me, since the airline refunded the money.  I explained that I had not received the money that was refunded and was told that didn't matter and that I would have to pay them back the money.  As such, I will have effectively been paid no money from the insurance company.  FWC said they were willing to pay me the amount of money I was out, which now includes the full amount I paid for the ticket, and not just a portion.  I am still attempting to get the money that FWC was paid for my ticket and unless they change the game plan again, I have satisfied all their demands and provided everything they've asked for.  If, as they say, they truly want to make this right, they need to refund the full amount I paid them for my airline ticket.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Fly with Class,Classless-Beware!I booked Flights them with the hope of having the dream vacation to tour *****. We booked 4 Round Trip First class tickets on **** for $14,000 to fly to *****. You also have to agree to forfeit the points awarded. The trip was to start in early May. Unfortunately, the Pandemic arrived. NO REFUNDS UNDER ANY CIRCUMSTANCE Please take this to heart when deciding to utilize this company. The initial response of two years took a long time to get an answered by ***. He apparently calls the shots and makes the decisions. *** had limited access but a 2 year window seemed like things would workout. Unfortunately, my preexisting medical situation with a deficient immune system and heart conditions. (I have had two open heart surgeries, developed AFIB during the pandemic and one mechanical valve. I provided all my medical information to *** trying to assure him I was being completely honest with him). In late 2020 throughout 2021, I started asking *** for a refund exception. He would not budge even given the once in a generation pandemic. He had no empathy just strict policy and said I had read and understood. As money got extremely tight due to a couple of surgeries in late 2021 and early 2022, I once again pleaded with ***. I beg for lesser amounts $10K then half $7,500. As my money situation worsened. It was clearly stated through no action, he did not care. Policy was Policy.Additional facts, 1. The people of ***** ravaged far worse than other countries were the best to refunds on non-refundable tickets to our tours,trains and hotels.2. In a text , *** admitted that he was able to take full advantage of the taxpayer paid generous forgivable loan programs offered. And, his people were able to file and receive monthly government check relief ., *** easily took/received our TAX PAYER DOLLARS My hope in writing this is first to Warn fellow Travelers and to :HAVE *** DO THE RIGHT THING AND GIVE ME AND ANYONE LIKE ME REFUNDS!!

  Customer response

  11/07/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Fly With Class, Inc. regarding complaint ID ********.
  
  
  I have received nothing from the company regarding my complaint  
  ******* *******
  

  

  Business response

  05/22/2023

  ******* bought his tickets in 2020 and had to cancel due to his medical conditions.
  We advise clients to take out trip insurance. We are terribly sorry that he has a serious illness and he advised ** that he can no longer travel. ******* was advised that his ticket is non refundable and non transferable.
  He did try to Negotiate down his credit for smaller amounts, Unfortunately our business did not have the funds to make that happen.
  We wish him great health and A speedy recovery.
  

  
  

  Customer response

  05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The business was sent government pandemic funds covering lost wages and business cost of doing business plus I had paid the $14k. 
  
  They had/have ample funds to make a one time decision given the pandemic and my medical situation to provide an avenue for , at least, a partial refund .

  They simply refused to negotiate in good faith. He mentions my willingness to negotiate but *** chose to remain greedy. As I have mentioned, several ***** based companies that I had also prepaid that had no refund policy did do the right thing and make an exception. I got 100% refund from 11 different businesses that were part of this trip. 
  The only company that did not have the human decency is this company.

  They are the symbol of why capitalism gets a bad reputation with these without common decency ethicss.

  A consumer would be crazy for this morally bankrupt driven company.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  

  Business response

  06/01/2023

  The client is very well aware that the tickets are lost and non refundable and is asking for us to cover his losses. Unforuantley at this point we can not offer any financial assitance or compensation.

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In 2020 I puchased a round trip bussiness class ticket, but due to the pandemic, all flights were cancelled. I requested a refund, but the agency asked that they hold on to amount ($2,500) and would reissue the tickets when travel was again available. This was possible starting early this year and I requested specific dates (with some flexibility - August 8 (from *******) with return o November 22 (from ****). The agency agreed and "issued" tickets, which I subsequently learned were not valid - the airlines (Virgin Atlantic and Air ******) had no recored of these tickets or even my presence in their system. I tried calling and e-mailing the company, but have received no response and as of today, I have no velid tickets. Since the outbound flight is in a few weeks, I am asking for your assistance in resolving this matter.I have complained before, but the business owner, *************************, through "slick and smooth" talking continued to claim his ability to obtain seats. However, with e-mails documenting tickets yet no tickets at the named airlines, I am very concerned.There is still time o get reasonably priced tickets, but i will become more difficult the closer the departure date comes.Please HELP!Thank you

  

  Business response

  04/26/2023

  
  
  
  Please see attached ticket that was booked for this customer which he flew with the credit he received and he never updated his complaint.
  
  
  
  
  
  

  
  

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ** * * and ** ************* of Fly with class asked on Thurs, May 26th morning for payment of my ticket for my mother's funeral. The total amount was $2500 for an economy ticket DEN-FMO/business class*******. However, after giving the authorization, ********************************************* called back to say that they had bad news: "the tickets are no longer available". They offered higher prices ranging from "$2700 one way economy to $3700 rt economy to ****** and then an 8-9 hour drive to my final destination same day as my afternoon arrival with the funeral the next morning! Or even simply taking a one way and figuring out the return "later". None of these options or routes were reasonable or feasible. It was so stated immediately and they were advised that I was calling other airlines to purchase a ticket so I didn't miss the funeral altogether. The ticket I traveled with was not from them. They never issued the agreed upon ticket that I gave approval for and yet they went ahead to withdraw the funds from my account after the fact even though they were fully aware at that point that they no longer had the ticket available and that I had already moved on to purchase another ticket to attend my mother's funeral. This was baffling to me especially after they stated the funds would remain in my account and then after I traveled, they ******** my account where I had limited funding at that point and this affected my mortgage payment. I made several attempts to contact them and they simply ignored me and when I requested for the refund, they retained my $2500 and till date have refused to return my funds back to my account! I feel that just because you were granted access to an account in good faith for a service one fails to render, does not give anyone the right to cheat and confiscate funds that was never theirs just because you already got the approval!! This agency lacks integrity and the curtesy to respond. I hereby request my refund asap out of fairness and justice. Thanks

  

  Business response

  04/27/2023

  As requested with the client we booked exactly what the customer requested.  Not only that between what we paid and credit card fees we lost money on this. See attached tickets that client booked.

  Customer response

  05/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dear ********************,
  
  Thank you for the update. It appears that both ******************* and ************************* owners of Fly with class are being dishonest in their response to you. This is why I am rejecting the business response.
  Here are the facts provided by Priceline:
  
  According to Priceline,
  Trip # ************** from ****** to Muenster, ******* on May 26, 2022, for passenger **************************
  
  Flight was supposed to leave from ****** at 4:10pm on May 26, 2022
  
  Flight was supposed to arrive in Muenster, *******, at 4:45pm on May 27, 2022
  
  Ticket was issued at 11:07am on May 26, 2022
  
  Ticket was cancelled same day at 1:55pm on May 26, 2022
  
  Ticket price was $2,107
  
  Ticket was voided and purchaser was fully reimbursed the purchase price.
  
  So if **** or ************************* wish to persist in their lies about how they lost money, they should respond here that they never received the full refund as documented by Priceline so that matter can be escalated and refuted by Priceline.
  
  After receiving $900 the previous day, please see below
  
  ***** ******* ******* ***** *********** **** **** ********* ** ********* *********** ******* ******** ************* ***** ******* ******* ************ ** ******** ********** **** ********** **** ******** * ** *****************  * ** ***** ******** **** ** ******** ************************
  ** *** **** ******* **** *** ***** ** ****** *** ******* ** ** ****** ******** ***** **** ********* ***** ****** *** ***** ****************************************************** **** *** *** ***** ******* ***** ** *** *** **** ******* **** ** *** ******* *** ******* ****** ****** ****** ** ** *** ***** *** ******* ******************************************************************** *** **** ***** ************************************************************************** ************ ***** *********** ***** ********* ***** **  *** ********** ***** ************************ ******* *********** ************************ ***** ******* ********* ***** *********** **** **** ********* ** ********* *********** ******* ******** ************* ***** ******* ******* ************ ** ******** ********** **** ********** **** ******** * ** *****************  * ** ***** ******** **** ** ******** ************************ ***** ***** ** ***** * ****** *** ******* ****** ***** **** ** *** ******* ****** ** ** ******** ****** *** ***** ** **** *** *** **** ** **** ** *** * *** **** ***** *********************************** ****** ******* *** ******* ****** ** ** ********* *** ***** ****** ****** ********* ******* ************** **** ** * ***** **** ** **** **** ******** *** * ************* ****** **** * ************* ****** **** * ***************** ***** ***************** ******* * **************************************************************** ******** ******* ** ******* *** ****** ** ********* ** ****** ** *** * **** *** ***** ** **** *** ******** ******** *** **** ** *** ****** ** **** **** *** *** ** *** **** ***** ***** **** *** ****** ** ********* **** *** ****** ******** ** ****** *** ******* ** ********* ***** ***** ** *** *** **** ********** ********* ********** * **** ******** *** **** ********** ** ** ** ***** **** ********** *** *********** * ***** ** ******** ********* ** ******* **** ** ****** ***** *** **** *** *** *** **** ****** ******* ** *** ***** ***** ** **** ****** ************ ********** ****** ** *** **** ***** ***** ****** ******* **** *** ******** ********* ** **** ******** ****** *** ***** **** *** ******* ********* *** *** ******* ** *** *** ********* ******** ** ******** ** *** ** *** ***** ***** *** ***** *** * *** **** ***** *********************************** *** *** ***** ******* ***** ** *** *** ****** *** *** ********** ******* ****** ***** * ****** ******* ****** **** ********************************* ** *** **** ******** ** **** *** ********* ** ***** ******* ** *** *** ********* ******** ****** **** *** *** ********* ****** **** **** *** ** **** *** *** ******** **** ******** ***** ******** ** * ***** *** ** ****** *** ********** *** ******* ** ******* ** ******* ****** ******* ** *** ********* ** **** ** **** ******* **** ** ******* ** ***** *** ********* **** **** *** ******** ******** *** **** **** ***** * *** ** ******** ******* ****** ** ** ** *** **** ** ******* ******* **** ******* *** **** ******* ** ** ******** * ******** *** *** *** ** *** ***** ******* ****  * *** *********** ********* ** ****** ***** **** ******** ** **** ******* ******* *** ******** ****** ***** ** *** ******* ** *** ***** ** ** ******** ******** ** ** *** **** ********* * ****** ** ******* *** ***** ** ******** ***** ** *** **** ** ***** ****** * ******* ***** ** **** ** ** *** ** *** ******* ****** *** **** **** ***** ** ***** ****** **** **** **** *** *** ****** ** *** **** ***** ** ***** *********** *** ***** **** **** ****** *** ** ***** ****** ******* ** **** **** ** ****** *** ***** **** ****** ** ****** *** *** ****** **** ********* ***** *** **** ** ***** ** ******* ******* ** ******* **** *** *** ******* ** **** ******** **** **** ***** *** ** ****** ***** * ****** *** ** ****** *** **** ** ****** **** * ****** **** ***** **** ** *** *** *** * ******** **** ** ******* *** ***** *** *** ** ***** **** *** ********* *** ****** **** ** ** ** ***** ******** **** **** ***** ******** *** ******* ** ** ****** ******* **** **** ******** ** *** ********* ********** *** ********* ******* ******************* *** ************************* ***** ****** ******* **** *** ***** ********** **** **** *** *********** ** ****** ** ******* **** ***** ****** ******** ***** *** **** ****** ** ****** *** *** ****** **** ********* ** ** ******* *** **** *** ** ******* *** ****** ** *** **** ** **** ** * ***** *** ** ******* ****** ******* ******** ***** **** ****** ** ******* ***** **** ********** ************************

  
  
  
  
   
  

  Customer response

  10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ...I dont understand what Fly with Class is talking about now. How can they justify keeping my $2,500 because I had bought a non-refundable ticket when they told me on the morning of the 26th (the day of my travel) that they could not recover the same ticket anymore, which means there was no ticket - regular or non-refundable. I never chose not to fly with them, they made it impossible for me to fly with them because they did not have a ticket for me. I had to leave that very morning in order to make it in time to my mother's funeral and informed Fly with Class that I had already bought a ticket on my own and that they should not bother anymore. The buying a ticket from Priceline after the fact and then being reimbursed and claiming that they bought me a non-refundable ticket borders on the absurd.
  
  Also, in their last response from May 3rd, 2023, they offered a travel credit of $2,107 valid for 1 year for future travel. Up to this day, I have neither received that travel voucher nor have they reached out in any other form to settle the matter. Its been over a year since the incident occurred, and Fly with Class has neither reimbursed me the money they took for a ticket they never bought in time, nor have they sent me a travel voucher as they promised in their previous communication with BBB. As far as I am concerned, this issue is not resolved. I am still waiting for Fly with Class to do the right thing and make me whole.

  
  Sincerely,
  
  ************************
  
  
  
  
   
  

  

  Business response

  10/20/2023

  The credit that the client is referring to is still available in house for the client to take advantage of up to that timeframe. To utilize such credit you can simply place a request on our website or contact one of our experts to apply it to your future travels. We do not provide vouchers but the credit is attached to your profile. Feel free to contact you if you would like us to place. Travel credits are separate from a refund.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased airline tickets thru Fly With Class. Because of tour cancellation I had to make changes to the time and destinations of the tickets. Airline policy apparently does not allow changes on travel agency tickets. The company does not answer their phone or reply to emails or texts for over a week. I doubt they are still in business but the result of all this is over $5500 in additional costs for me. If I knew what governmental agency to file I complaint with I would do so. Thank You.

  

  Business response

  04/27/2023

  ***** tour was canceled due to violence in *************** and he needed to rebook his trip. He paid change fees directly to the airline.  Customer canceled his trip then went to the airline and paid change fees. We had nothing to do with that.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have two flight credits, one with ************** to ****** return, departing in May 10 2021 ,one with Air ****** , ****** to *** return departing Oct 6 2020. ********* closed its international borders and no flights were departing for overseas, the flights were cancelled. They were paid through bank transfer. I dealt with Agent ***************************** who gave me a 3 year credit on both flights. She has left the business and *** had no acknowledgment from the agent *** that I have these credits. 5/3 2021 for USD ******** credit no. ****. And 9/8/2020 for USD ******** credit no **** I have only one email from ***, having nothing to do with rebooking my flights.Now I am having no return of my calls or emails as I am trying to rebook.

  

  Business response

  05/08/2023

  
  As stated in the Terms and conditions when the card was charged the tickets are non refundable. As a courtesy we offered ******************* and 2 year time period to rebook and there was another cancellation we tried our best to accommodate. We also tried to contact her last week without reply.
  
  
  
  
  
  
  
  
   
  

  
  

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I don't have the exact dates. I purchased 2 business class tickets through Fly With Class to go from *** to Europe. This was before the Pandemic. My trip got canceled and then rebooked again. Then that got canceled.I had dealt with a ************************* from that company. He said I would get my $$ back but it would take some time.I paid $6626.52. In more recent conversations I was told to be patient and then I could never get any correspondence going. People said they would call me back and never do. I know for a fact Delta Airline refunded by check $$ to Fly with Class. Delta wouldn't tell me the amount. I tried booking a new trip with them recently and they just don't get back to me. I would like that amount (even though less than my $6626.53) refunded to me. It is my money, not theirs.Their business number is ************

  

  Business response

  05/08/2023

  
  
  The ticket was cancelled due to covid. Our terms and conditions state that these tickets are non refundable and we offered a 2 year credit. The client booked in 2019. ************************* does not work here any longer and we have no record of him stating anything about a refund. We are happy to discuss some credit for a future purchase if the client reaches out.
  
  
  
  
  
  
  

  
  

  Customer response

  05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] I was specifically told I would get a refund. It would just take some time. I know for a fact the airline refunded cash not a credit to your organization.

  Every attempt to reach your organization to maybe straighten it out or book a another trip gets absolutely nowhere.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  

  Business response

  10/17/2023

  As per our conversation with the client a credit has been placed in house  which they are utilizing on the next trip. The client also has the email confirmation of that transaction.

  Customer response

  10/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved assuming I get the promised credit.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted Fly With Class "FWC" first on 30 Dec 2019, was quoted US$8378 for flights which then increased to US$8950 on 2 Feb 20 which I paid. Covid hit, flights cancelled, Sep/Oct 2020 flights re-booked and again cancelled because of Covid. We have a cruise commencing 9 June THIS YEAR from ****** have given FWC many options to rebook flights. Cost was extortionate, another 50% on the original quote & THEN up again over US$20,000.Said can't afford this, can we use credit for one-******* use FF points for other direction? Despite many emails & many options provided to FWC I have not had any response from FWC since 19 Dec 2021. Emailed on 25 Jan, 9 and 15 Feb and on 22 Feb finally received an automated response that my agent"*****" had left and to contact a replacement "***"which I did that day.Emailed again 8 March, no response at all. Phoned 2 April, 6 April, 8 April, assured by receptionist that this would be forwarded as a high priority.Still no response.I asked for a refund-again high priority.I will lose my cruise, my deposit, my benefits accrued to my cruise, more than another US$1,000 It is impossible to plan the rest of my trip, which was going to be 6 weeks as I have no idea if/when we will be travelling.I checked ******** at FWC page and it seems "***" has not responded to other people and one person asked if FWC is still operating-posts now removed.There is no point in calling again & I am never offered the opportunity to speak to a person, told the message will be forwarded.My holiday has been ruined I have paid a deposit on our cruise, which was minimal because it was an on-board booking ($200) and there was a benefit to us of $850 gifted by Celebrity Cruises as compensation for itinerary changes.I will lose all of this in addition to not getting any form of response from FWC & booking flights with our frequent flyer points has now become impossible.I have attached brief summaries a few emails there were many more&phone calls Cruise cost nowAUD13,877

  

  Business response

  04/28/2023

  Please see copy of email were we rebooked the client and they were very happy.
  ***** *********************** *************************** ***** ******* ** **** ** ******* ** *** *** ************************* ******************************** ******** *** ******* *********************** *** ******** ***********************
  
  That's brilliant.   Thanks ****
  
  ****
  
  *** ******* *** ******* **************************************** ***** ************************* ******************************** ***** ********* ******* ** **** ******** ** *** *********************** *************************** ******** *** ******* *********************** *** ******** ***********************
    **** **** **** ** ******** *** *** *** ** ****** *** *** ******* *** ** *** **** ****** ******* *** ***** ** ****** ** **** **** *** ************ ** *** ** ***** ** **** *** *********************** *************************** ****** *****  ****** ****  **** **** ******* ** * *** ******* ** **** ****** **** *** ******* *** ******* **************************************** ***** ************************* ******************************** ***** ********* ******* ** **** ******** ** *** *********************** *************************** *** **** ***** ************************************* ******** **** ******* *********************** *** ******** ***********************   ********** ** **** *********** ******** *** **** **** **** ******** **** *** ******** ****** *** **** ******** *** ***** **** ****** ******** *** ******* **** ******* **** * *  *

  
  

  Customer response

  04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  04/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Had a flight 2 tkts from ***** to ********* issued Dec/2019 for $6,379 and due to covid trip canceled. Try to use the credit and were informed that they would not give me any credit since two years from issuance of the tkt had elapsed. It is not acceptable that no credit can be used when everyone knows that from 2019 until now most countries were limited to visit.

  

  Business response

  04/27/2023

  Every client that sends us a credit card fills out a form with our terms and conditions which I will post here as well that states any credit is only good for a maximum of 12 months. Because of covid we went beyond and gave people 2 years. We were not able to honor a ticket past 2 years this ticket was booked on dec 2019 and client wanted us to rebook over 2 years later when it wasn't possible.
  
  
  Please see this link that client filled out 
  
  if you need us to send the filled out form from the client please let us know
  
  ************************************************************************************************************************
  
  
  Changes, cancellations and refunds are permitted up to 72 hours prior to time of departure. However, there will be a minimum of $300 per person processing fee plus any applicable fees charged by the carrier/provider upon cancellation/exchange. Fees will vary depending on the provider's terms and conditions. Upon cancellation no monetary fees will be reimbursed. Cancellers will receive a credit (less any airline fees) towards a future ticket purchase on long haul international flights of equal or greater value, which will be valid for up to twelve (12) months from your original date of purchase.
  

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 2/13/2020 two tickets were purchased for $6,998 via credit card for Air France from *** to ***** with returns in June/July 2020. Due to Covid, we were unable to fly in 2020 and 2021. I was told that my credits were held by this company and were good to be utilized but would expire in February, 2022. I have called, messaged, and emailed to get rebookings for June/July 2022. Several times I have spoken to people but to date no return calls, tickets or possible arrangements have come my way. I am seeking 2 tickets on AF direct/nonstop before the expiration of my credit with this company. I understand these are difficult times for all small businesses, but my time is short until I have lost my funds with this company.

  

  Business response

  02/18/2022

  This was already resolved.

  The new tickets were sent to **** on 2/15/22.

  See new tickets attached.

  Customer response

  02/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩