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Business Profile

Web Hosting

ChicagoVPS

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ChicagoVPS's headquarters and its corporate-owned locations. To view all corporate locations, see

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ChicagoVPS has 2 locations, listed below.

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    • ChicagoVPS

      325 Delaware Ave Ste 302 Buffalo, NY 14202

    • ChicagoVPS

      9697 Garden Walk Clarence Ctr, NY 14032-9411

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $9 for a *** VPS from ChicagoVPS on 11/23/2023, but when it was delivered to me it was a VPS in Buffalo, NY. This violated the rights of consumers, so I had long-term communication with the merchant and asked for a refund, but the merchant kept delaying the refund.

      I started communicating with the merchant from the first day. I have not used the products they provided, so I asked for a full refund.

      Order Number: ********** Invoice #******

      Customer Answer

      Date: 12/07/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Dear Sir/Ma'am, I trust this letter finds you well. My complaint reference number is ********. I am writing to inform you that I have received a refund from the merchant through a ****** dispute on December 5, 2023. Consequently, I kindly request the cancellation of the aforementioned complaint. I sincerely appreciate the assistance provided by the Better Business Bureau (BBB) throughout this process. Thank you for your attention to this matter. Sincerely, **** **** ******************

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My website - **************** - was hosted by ****** *******. A couple of years ago, when I tried to log into my ****** ******* account, there was a notice that they had partnered with ChicagoVPS.net, and there was a redirect. But when I tried to log in at ChicagoVPS.net, I received the prompt that I did not have an account there.

      I contacted the only address I could find for them - ******************** - but I did not receive an answer. I tried a few more times, and still no response. My automatic payments to Vortex Servers were still going through and my site was still up so, while I was concerned, it wasn't disastrous.

      About nine months ago, my site went down. With no response from the only contact email that I could find from ChicagoVPS.net, I posted on the company's ******** page. Within hours, I received a response from someone at ChicagoVPS, telling me not to worry, that my site would be back up and someone was working on establishing an account for me there. My site was back up shortly after that, but I never received anything regarding establishing my account.

      Without access to the back end, I couldn't update my forum software or do anything with the site that couldn't be done through the admin area of the forum software, but at least my site was still up. I wrote to ******************** a few more times, without a response. I posted on the company's ******** page again, this time with no reply.

      A few hours ago, my site went down again, and it is still down. My annual payment went through on January 25, 2023, and I don't know if they took my site down or if it's a technical problem. Since I don't have access to my account, I don't have access to tech support, so I'm in the dark.

      The desired resolution, on my part, is simply to have an account established at ChicagoVPS so that I can upgrade my software and access tech support. As it is, I have had no contact other than one ******** reply. I've had seniorsonly.club since 2015 and don't want to lose it.

      Customer Answer

      Date: 03/10/2023

      Since first filing my complaint, I have learned that ChicagoVPS.net was acquired by ************, but continues in operation as ChicagoVPS.net. I did receive a response from **** ********, Technical Operations Supervisor for ***************** He gave me the nameservers that I needed to get my site back on, as ChicagoVPS had discontinued the nameservers I was using. Probably due to his contact, I also heard from ChicagoVPS support, who did not provide a name, signing the contact as ChicagoVPS Team. However, although my site is back online, I still don't have access to my account for the purpose of upgrading software and so on. Without access to the database, I would be unable to move my site to another host. I have offered to sign up for a separate account even if it meant payingfor it on top of the annual payment that was made in January, and, onMarch 6, Sarah K, from ChicagoVPS, said my request was forwarded to theSenior admin. I have not heard anything since. That's where I am at this point. There is a response and some hope, but I'm. not there yet. *** ******** 

    ChicagoVPS is NOT a BBB Accredited Business.

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