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Business Profile

Web Design

GNJ Web Ops LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16, 2023, due to a virus, my computer was shut down. A phone number listed on the sight was for GNJ Web Ops LLL claiming to be Microsoft. To fix the problem it would cost me $399.95 for virus protection for the next 3 years. Payment was made on Feb 16 by electronic check. I cancelled the agreement within the following week. The invoice ************** quotes "Covered under our 30-day full refund NQA policy. Several contacts with Melvin Bi***** the agent whom I have been in contact has been to no avail. He claims everything has been taken care of. Today March 5th Still no refund. The original name on the check was changed to *** ********* ********* LLC. I would appreciate any help to resolve this issue. Thanks ******* **** ***

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a serious virus preventing me from using my computer on 5/14/22 and a site dame up saying they could fix it. They charged me $829.98 for a six (6) year plan so I would not have any more problems. I consulted with my computer specialist later, and he told me it was a scam. Since I already had the protection I needed, and the virus was generated probably by that company. I was told when I bought the service that it was a 30-day trial period in which I could be refunded the money less a $100 fee. I had to wait until 6/15/22 (30 days) to file for the rebate which I did and was told it would take about 21 days to get the refund check. The confirmation number that was given to me was #*******. I was also supposed to receive a confirmation email which I never received. No check came and when I called several times this week, the agent (Melvin B***** who I finally got in touch with) said the check had been delivered. It certainly had not, but he said today (7/26/22) that he would check it out which would take some time. This to me is a way to delay and not do anything. I would appreciate any help you can give me to resolve this problem. The only supporting items are the icons left on my CPU including the Tech Notepad (which I have uploaded).

    Business Response

    Date: 08/01/2022

    Please get in touch with us so that we can resolve the issue. If refund was promised to you it will be provided. 

    Customer Answer

    Date: 08/02/2022

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     The company has not refunded my fee as I requested.  The service they supplied could be cancelled within 30 days and I did cancel it.  They said I would receive a refund in 21 days which I did not receive.  Numerous phone calls with the business produced no results and they never called back as they said they would.  They still owe me $729.98 from the original $829.98 less a $100 chg.
    Regards,
    ******* *****




    Business Response

    Date: 08/03/2022

    Mr ***** someone from our billing team will contact you and get this taken care of today. We apologize for the inconvenience caused to you, we will definitely get this resolved to your satisfaction. 

    Customer Answer

    Date: 08/06/2022

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     Date of transaction was 5/14/22 for CPU service for 6 years at $829.98. My case is #********* with BBB. There is still a problem with the company, GNJ Web Ops LLC. When I bought the service, I was told I could cancel within 30 days which I did when my home CPU specialist said this is a scam. It was cancelled on 6/14/22, and I was told that I would receive a refund of $729.98 (which is less the fee of $100 they charge) within 21 days (before 7/12//22). No refund was received and numerous calls to the company have been unsuccessful. They keep coming back with "All securities and updates have been installed.docx" which is not the refund information I was promised. I have gotten several responses from BBB concerning the reply from the GNJ Web Ops LLC company. All of those responses are not satisfactory in that they are side-stepping the issue of giving me a refund. I am not sure that this is the procedure to follow with the BBB responses. I would appreciate any assistance you can give me to resolve this issue. Sincerely **** *****

GNJ Web Ops LLC is NOT a BBB Accredited Business.

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