Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Duncan Motors Sales and Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDuncan Motors Sales and Services

            Used Car Dealers
            Multi Location Business

            Contact Information

            2080 Delaware Ave

            Buffalo, NY 14216

            (716) 912-9188

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 78

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers car sales, mechanical repairs, oil changes and NYS inspection.

            Business Details

            This is a multi-location business.

            Find a Location

            Duncan Motors Sales and Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              2080 Delaware Ave, Buffalo, NY 14216
              BBB File Opened:
              6/16/2004
              Years in Business:
              78
              Business Started:
              1/1/1946
              Business Started Locally:
              1/1/1946
              Business Incorporated:
              1/1/1975
              Type of Entity:
              Corporation
              Alternate Business Name
              • Duncan Motor Car Sales Inc.
              • Duncan Brothers And Son
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/26/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I brought a 2008 ****** ****** from Duncan Motors March 22, 2023. I haven't even had my car 60 days and it has broken down and needs $4,500 worth of work done because of a coolant leak. I took my vehicle to their mechanic 4 times before my car broke down. I talked to the co owner and he said he would take care of it. I had my car towed at the end of April it is now May 26th and I still don't have my car back. I only had a 3 month 3,000 mile warranty which is voided now but Jim the employee/ Co owner said he would take care of it. I talked to Chris who I guess is the owner and he's not trying to resolve the problem or replace the vehicle seeing as though I haven't had the car more than 60 days.
              Read 2 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Robert M.

              07/28/2022

              Robert M Put my trust in this business and the experience was horrible had the truck for 3 mths and most of the time it was in the shop Christian claimed he repaired it every time no receipt to show what was repaired and experienced the same issue every time had some repairs done on my owe but the Cadillac I purchased was in bad shape internally. Christian did purchase the truck back but hasn’t returned the taxes I paid and the repairs I paid for and will not return my calls Buyers beware look at the reviews every buyer has had a bad experience never again

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.