Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an ongoing issue with the presence of pigeons on the premises that has yet to be resolved, posing potential health risks for occupants. If not addressed promptly, this situation could escalate and result in the spread of bird mites or ticks. Multiple complaints have been made since March 27, 2024, however, the urgency of addressing and resolving this issue does not seem to be a priority for management. In addition, rent has been increased without any corresponding action taken to address these ongoing concerns.

  

  Business Response

  Date: 07/11/2024

  We apologize for the delay in addressing this repair and totally understand the frustration this may have caused. Upon reviewing the situation, we can confirm that we encountered unexpected difficulties with an external vendor, which unfortunately resulted in delays beyond our control. Despite these challenges, we have now secured alternative arrangements and are pleased to inform you that the work is scheduled to commence next week. Please accept our heartfelt apologies for any inconvenience this may have caused. We assure you that we are dedicated to resolving this matter promptly and ensuring your complete satisfaction. If you have any further questions or require additional information, please feel free to contact us directly.  Thank you for your understanding and continued patience throughout this process. 

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

     I'm currently residing In Lockport Support Living through Cazenoria Recovery Systems. I'm looking for an apartment. I applied for an apartment through DASA property. I was denied because of ,y credit history but was informed by Jake W**** that by getting a co-signer I could qualify for apartment. I had already paid $20 application fee but had to pay additional $20.00 for co-signer, submit their personal income, landlord info and social security number only for him to say I was denied again for my credit history. I don't understand why a co-signer was needed if they still denied me for my credit history.

  

  Business Response

  Date: 03/22/2024

  We appreciate the opportunity to address your concerns and provide clarity on the situation.  Upon reviewing the application and credit history provided, it was identified that Ms. ******* ****' credit profile did not meet our standard approval criteria. As a result, we requested a co-signer to assist in the approval process. Ms. ***** ***** was provided as a co-signer; however, upon evaluating her credit history, it was evident that it also did not meet our requirements.

  We understand your concern and have carefully reviewed the situation.  As per our company's policy, the application fee is non-refundable, regardless of the outcome of the application process. This policy is clearly outlined in the terms and conditions provided to all applicants prior to submission.  While we understand your disappointment regarding the outcome of the applications, we must adhere to our established policies consistently for all applicants. Therefore, we regret to inform you that we are unable to process a refund for the application fee in this instance.

  We apologize for any inconvenience this may cause and appreciate your understanding of our policy. If you have any further questions or require clarification, please feel free to contact us directly at [provide contact information].
  Thank you for your understanding.

   

  

  Business Response

  Date: 03/27/2024

  Dear ******* ****
  
  We hope this message finds you well. We have received your secondary complaint filed with the Better Business Bureau (BBB), and we sincerely apologize for any inconvenience or frustration this matter has caused you. Please allow us to address your concerns and provide you with a resolution.
  
  First and foremost, we acknowledge and understand the importance of your satisfaction as a valued customer. We strive to uphold the highest standards of service and product quality, and we regret that we fell short of meeting your expectations in this instance.
  
  In response to your complaint, we would like to offer the following concession, we will refund one of the application fees in total of $20 for the Guarantor Application, refunded back in the form of payment it was originally made. We hope that this gesture demonstrates our commitment to resolving this issue and restoring your confidence in our brand.
  Additionally, we would like to provide an explanation for the situation you experienced.  Your original application was declined due to a shortage of income for approval.  When the second application was processed because your income increased, the guarantor was added.  It was explained that the Guarantor would assist your chances of getting approved but not ensure them.  When your credit was ran you personally did not pass the credit requirements and a guarantor would not assist in this matter.  This made the Guarantor obsolete, resulting in the second application Decline. We acknowledge your credit should have been ran before a Guarantor was added.  In this situation that was not done because it was assumed the guarantor would be needed due to your newly established income increase.  In attempts to speed the application process up for you this step was missed but ultimately is the cause of your application being declined. It is important for us to be transparent and accountable, and we appreciate your patience and understanding as we worked to address the root cause of the problem.
  Once again, we apologize for any inconvenience this matter has caused you. We value your feedback and are committed to using it to improve our products and services. If you have any further questions or concerns, please do not hesitate to contact us directly at Dasa Properties LLC ###-###-####

  
  Thank you for your understanding and for giving us the opportunity to make this right.

  
  Sincerely,
  Tara Steins

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 3rd I went to see an apartment with a friend. I filled an application out and submitted it with $35 payment March 6. I called 3/7 to find the status of the apartment because it was no longer listed 3/6 afternoon when I went to show my fiancée. 3/7 when I called I talked to Katie who informed me she rented the home out on 3/6 that afternoon to someone who already viewed it prior. I feel robbed of my $35. If the home was already rented and paid for per Katie on the phone and recorded lines, why take my $35? I was informed I could look for other homes from them but I am not interested in other home from them. They do not have anything to my liking. If I had known that home was already rented I would not have applied.

  

  Business Response

  Date: 03/17/2023

  When a tenant completes an application, we send it for pre approval before we do a background check.  We keep showing the properties until we get an application that was approved and someone puts down a reservation fee.  Our properties rent very quickly and we do not guarantee that you will get the apartment until we geta deposit.  We offered them another property but they refused.

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dasa properties purchased my home that I was renting and has never repaired anything there has been exposed asbestos in the basement, railings rotted on the front porch numerous issues as well as charges to my account that were never in a lease form

  

  Business Response

  Date: 09/13/2022

  We have reviewed the file and spoke to the tenant.  we are working with the tenant to refund the security deposit and the tenant is satisfied with this,  The damages totaled were not able to be confirmed to Moving in and we will remit the funds.

   

  Tara S 

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management company is trying to fraud me out of money saying I'm behind on rent and I have all receipts of proof and Belmont pays there half I have already resolved issue and showed them all my rent recipients as proof they are still trying to scam me out of .money

  

  Business Response

  Date: 09/13/2022

  I also sent a separate email with this information however i will repeat here the tenant does carry a balance of $778.24 the tenant is correct they have been paying rent and section 8 their portion however the neglect charge from 3/6.2020 of $674.25 and late fees resulting from the rent being paid after the 5th of the month is where the balance is resulting from i am attaching the tenant ledger for support of this.

   

  Tara S*****

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  If all rent up to date then what is the charge I am getting from 2020....what am I being g charged for 
  Regards,
  
  ******* *********

  

  Business Response

  Date: 09/19/2022

  Good Afternoon I was able to look over the file and found that yes the tenant has been paying the equivalent of his rent monthly with section 8 paying their portion as well but there was a charge on his account from 3/6/2020 for a tenant neglect for a sock in a drain the tenant neglect charge was $674.25 this and reoccuring late fees for the rent being paid after the 5th of the month results in the balance outstanding of  $778.24 I have attached the tenant ledger for reference to these items