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Business Profile

Collections Agencies

Prime Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Prime Recovery LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prime Recovery LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This serves as notice to you and your company to immediately cease and desist all contact and communication with me regarding the collection of an alleged debt and all related matters. I received the following on or around June 17, 2025: - a telephone call - an email - numerous telephone calls and messages in one day - numerous calls on the home phone, cell phone and work phone You claim that I owe debt to ******* Inc. I do not owe this debt and I dispute this claim, as the debt was included in bankruptcy court in 2017. Pursuant to the Fair Debt Collection Practices Act, 15 U.S.C. Section 1692, I demand that you and your company terminate all further contact with me including but not limited to communication via telephone, mail correspondence, electronic mail, or facsimile. If you continue to contact me other than to notify me that you are ending communication or that you are taking other legal action to collect the debt, I will be forced to take legal action against you for violation of the Fair Debt Collection Practices Act and will seek all available damages and remedies.

      Business Response

      Date: 06/18/2025

      We are in receipt of the complaint, we have closed the account, in our office.

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am demand that Prime Recovery LLC immediately cease and desist all contact and harassment of my family members regarding any alleged debt you claim I owe.
      Your repeated attempts to contact and harass my relatives—who are not responsible for nor associated with this alleged debt—are in direct violation of the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code § 1692c(b), which prohibits debt collectors from discussing debts with third parties except under very limited circumstances.
      It is both unethical and illegal to subject my family members to collection tactics, including but not limited to:
      • Repeated phone calls or messages
      • Threatening or misleading language
      • Disclosing or implying the existence of a debt
      These actions are causing undue stress and emotional distress to my household and must stop immediately.
      You are to cease all communication regarding this matter with both myself and any third party connected to me. Immediately discontinue any and all harassing communications with ###-###-#### and ###-###-####.
      If these illegal practices continue, I will not hesitate to file complaints with the Federal Trade Commission (FTC), the Consumer Financial Protection Bureau (CFPB), and my State Attorney General’s Office. I also reserve the right to pursue civil litigation for any continued violations of my rights.
      I am also sending a letter via certified mail, and a copy will be retained for my legal records.

      Business Response

      Date: 06/12/2025

      Prime Recovery LLC is in receipt of the complaint. We take your concerns seriously and are committed to complying fully with all applicable laws.As requested, we will immediately cease all communications to the phone numbers you referenced.If you have any questions or would like to discuss your account in the future, please feel free to reach out to us directly.We appreciate your attention to this matter.

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This serves as notice to you and your company to immediately cease and desist all contact and
      communication with me regarding the collection of an alleged debt and all related matters. I received the
      following on or around May 13, 2025:
      - a telephone call
      - an email
      - numerous telephone calls and messages in one day
      - numerous calls on the home phone, cell phone and work phone
      You claim that I owe debt to Uown Leasing. I do
      not owe this debt and I dispute this claim.
      Pursuant to the Fair Debt Collection Practices Act, 15 U.S.C. Section 1692, I demand that you and your
      company terminate all further contact with me including but not limited to communication via telephone,
      mail correspondence, electronic mail, or facsimile.
      If you continue to contact me other than to notify me that you are ending communication or that you are
      taking other legal action to collect the debt, I will be forced to take legal action against you for violation of
      the Fair Debt Collection Practices Act and will seek all available damages and remedies.

      Business Response

      Date: 05/28/2025

      We have closed the account in our office, as returned it to our client.  Thank you.

      Customer Answer

      Date: 05/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from Kelly R** of Prime Recovery LLC. Ms. R** stated I owed a debt of 227.34 from a ******* account. Ms. R** stated that I made a payment on this account in 2019. I explained that I have never had a ******* account. Ms. R** responded that ******* was not the original creditor and that she couldn't see who the original creditor was. Ms. R** stated its in your name and you owe it. I stated I have the right under the Fair Credit Reporting Ac to request a validation of the debt. Ms. R** stated she was messaging someone within her company as she only collects. I asked for a mailing address to dispute this information per my rights under FCRA and she stated she doesn't have an address she works from home. Ms. R** stated the person she emailed within her company responded to her that I am using a stall tactic and they would proceed with actions against me to include placing this debt on my credit report. Prime Recovery LLC. is refusing to provide me with verification of this debt under FCRA.

      Business Response

      Date: 01/23/2025

      We are in receipt of the complaint, we have closed the account in our office and notified our client the account is disputed. 

    • Initial Complaint

      Date:10/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been emailing me almost every other day since September 19, 2024. They claim they are collecting money for another company. I have no records of an account with either company. I demand they cease contacting me. This “collections” account they speak of should never make it to my credit report. If it does I demand it be removed because they clearly do not follow any standards set by the FDCPA. They will constantly harrass you and threaten you in every other email stating they are going to get your local law office involved. They also send you emails as if they are trying to reach an employer about you in an attempt to have you contact them so they can harrass you over the phone. Completely unacceptable.

      Business Response

      Date: 10/15/2024

      We are in receipt of the complaint, we have never spoken to this consumer, we are not a credit reporting agency. We have closed the account in our office and returned it to our client.

      Customer Answer

      Date: 10/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** *******  

    • Initial Complaint

      Date:10/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Prime Recovery LLC,

      Pursuant to my rights under the state and federal fair debt collection laws, I hereby request that you immediately cease all calls to ###-###-#### in relation to the account of **** ********. This is the wrong number to contact that person.

      You are hereby notified that if you do not comply with this request, I will immediately file a complaint with the Consumer Financial Protection Bureau and the Texas Attorney General’s office and civil claims may be pursued.
      Thank you for your cooperation in this matter.

      Sincerely,
      **** ********

      Business Response

      Date: 10/10/2024

      We have removed the number from our system.

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been called at least 5 times a day , from different numbers . I have asked for information to be sent by mail. I am not aware of signing a contract with this business. I have asked multiple times for phone calls to stop. I am hereby requesting all collections stop, any thing on credit reports be removed as I find they are not following the Fair Debt Act and also here by sending this as a CEASE all communications as they never provided with in 30 days any letter to dispute as a valid debt. I do give consent that this can be provided for public consumption.

      Business Response

      Date: 05/07/2024

      We are in receipt of the complaint, we've been in contact with this consumer for the past 3 years, she never asked us for any additional documentation.  She has been making payments on her account with us since 8/2021.  We will close her account and return it to our client as a refusal.  Thank you.

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today at 11:40 CST I received a text advising me that I have an outstanding debt. I then proceeded to chat online with an Agent. I asked questions, but no one responded. I also advised I have never got anything in the mail that must be provided by a debt collector according to the Debt Fair act. I also advised I have no knowledge of any debt. They still did not respond. I am hereby requesting all collections stop, any thing on credit reports be removed as I find they are not following the Fair Debt Act and also here by sending this as a CEASE all communications as they never provided with in 30 days any letter to dispute as a valid debt. I do give consent that this can be provided for public consumption.

      Business Response

      Date: 01/11/2024

      We are in receipt of the complaint, it appears to be a wrong number, and its been removed from our system.

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep getting calls from spoofed numbers by Prime Recovery about some debt that I supposedly owe them. They have been told to stop calling yet they keep calling from spoofed numbers

      Business Response

      Date: 12/11/2023

      We are in receipt of the complaint, we have never spoken to ****** regarding his outstanding balance owing to ***** Financial in the amount of $1,955.95.  We will close and return the account to our client.

    • Initial Complaint

      Date:11/16/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from a James D**** at Prime Recovery Mediation. He said he was trying to get a hold of ********** and asked if I was his sister. I said yes and he asked if I was able to get a message to my brother about a time sensitive matter that needed to be dealt with today. He asked if I would give him his number and have him contact him. He would not tell me what it was concerning and or he obtained my number. I do not wish to be contacted by them anymore. I also find it very inappropriate that they contact me regarding this and uncomfortable as to how they received my number.

      Business Response

      Date: 11/17/2023

      We are in receipt of the complaint, we have removed the number from our system.

      Customer Answer

      Date: 11/17/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ********* ****
       

    Prime Recovery LLC is NOT a BBB Accredited Business.

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