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Business Profile

Collections Agencies

MNS & Associates LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text message for number *** *** ****. I have no idea what this could be about. I think is a spam. But, they are saying I have pending matter with them. I don't know who they are and this is upsetting to me as I want my information out there. This is unacceptable if this is a business calling to want to speak with an individual.

    I want them to stop calling and texting my number if they don't identify themselves as a business.

  • Initial Complaint

    Date:05/16/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister got several calls from a phone number who refused to identify their company and said I had a court subpoena they were trying to serve me with. They called her again on May 6th and left a voicemail that there was a complaint with me as the respondent. Today, May 16th, they called my sister, father, and mother to say I was being subpoenaed, even mentioned US Marshals. I told them to ignore these calls and block the number. Then this afternoon, I got a call from the number. I answered and the person immediately hung up. I called back and the person answered "Claims, Vanessa." I said "hi, I missed a call from this number?" And she said "okay I'm looking to speak with ****** ******." I said "what is this about?" She said "I'm calling from a recorded line and I need to verify your date of birth." I said "I'm not sure who this is or if it could be a scam" and she said "I've never scammed anyone in my life so we can just move this to court" and hung up. So I called back and had an 11 minute conversation with "Ms. O****," who said there was no way the other person I spoke with did not identify where she was calling from and that they had all my information, even the clothes I have in my closet. She also that she could "save me from a lot of trouble" and that I needed to "take an inventory of my life and my choices" to see what led me here. I asked if this was a criminal matter and she said "are you asking me that on a recorded line?" which drew even more red flags. I have already spoken to a lawyer but wanted to file a complaint here to make sure other people know they have legal recourse against this company. I would like the business to stop harassing me and anyone who knows me. They clearly lie in their responses here but I have records of every call. I don't understand why this company is still in business with this much illegal activity and harassment.

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received threatening phone calls from this number. I had 6 calls within minutes of each other and two voicemails stating they have a claim against me and will be at my residence shortly. I have no knowledge of this business or file they have regarding my information as I have never been in agreement to do business with them. I have not given this business permission to contact anyone, which include myself, my family, and my work place, I request that this company cease and desist from contacting myself, or anyone else using any information collected in my name.

  • Initial Complaint

    Date:07/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ****** account was sold to MNS & Associates.
    November 12, 2020 we set up a settlement and the final payment was made January 15, 2021.
    I am still being harassed by another collection agency (********* ********* trying to collect on this same account. According to their records they have received no funds from MNS for the ****** account.

MNS & Associates LLC is NOT a BBB Accredited Business.

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