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Find a Location

CRMG has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CRMG

      2211 Sheridan Dr Buffalo, NY 14223

    • CRMG

      2410 N Forest Rd Ste 303 Getzville, NY 14068-1503

    Business ProfileforCRMG

    Collections Agencies
    Multi Location Business

    Additional business information

    Advertising Review:
    BBB sent correspondence to CRMG on September 15, September 22, and Ocotber 6, 2022, requesting substantiation of, or more information for advertised claims on their website http://crmgllc.us/.

    To date, the business has not responded to the following requests:

    "We use the highest level of security to ensure data is kept safe; privacy is at the core of everything we do.
    PCIA-DSS Compliant"
    BBB requested Proof of Payment Card Industry Data Security Standard (PCI DSS) as this is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. The website does accept payments. The website is also not secure.

    The website states, "CRMG is also a fully virtualized, licensed, and bonded third-party collection agency available on consignment." BBB requested that the business provide licensing and bond information for all states they are collecting in.

    "CRMG supports a broad spectrum of creditors across many industries." BBB requested the name of at least 10 of the creditors that the company supports.

    1.   Basic Principles of the Code

    Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.  All advertising that may mislead or deceive consumers should be avoided.  
    See all additional business information

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    CRMG offers to simplify debt collection and accounts receivable management.  

    Products & Services

    Consumer Self-Service Digital Consumer Engagement Platform

    Business Details

    This is a multi-location business.

    Find a Location

    CRMG has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CRMG

        2211 Sheridan Dr Buffalo, NY 14223

      • CRMG

        2410 N Forest Rd Ste 303 Getzville, NY 14068-1503

      Location of This Business
      2211 Sheridan Dr, Buffalo, NY 14223
      BBB File Opened:
      12/3/2020
      Years in Business:
      7
      Business Started:
      5/23/2016
      Business Incorporated:
      5/23/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Compattia Roccia Management Group LLC
      Business Management
      • Ms. Jenelle Graci-Morgan
      • Mr. Joe Tomasello, Owner/Partner
      • Mr. Alexander Cancilla, Compliance Officer
      • Mr. David Morgan, Owner
      Contact Information

      Principal

      • Ms. Jenelle Graci-Morgan

      Customer Contact

      • Ms. Jenelle Graci-Morgan
      • Mr. Alexander Cancilla, Compliance Officer
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/25/2023

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      I have tried numerous times over the course of six months to speak to someone at this company. Every number I am given or on their website does not work. No one ever answers! I have even tried using their AI chat and make payments on my debt that way, but it never pulled the money from my account. I need to speak with someone, a real person, not an AI robot or answering service! I want to pay off my debt, but this company makes it feel impossible!

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sam M

      5 stars

      05/22/2022

      Excellent company. I truly appreciate the ability to pay my balance on my own and on MY Terms! I only wish all collection companies were soo helpful, kind and understanding!

      Local BBB

      BBB of Upstate New York

      BBB Reports On

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