ComplaintsforDave and Adam's Card World LLC

• Initial Complaint

  01/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid for 2 sealed cases of 2021-22 ***** **** Hockey 20 box cases. They arrived 2 Weeks ago. Due to Dave & Adams poorly packed shipping box, there was room for the cases to shift around during shipping. One case was significantly damaged on the corner. I informed them with pictures right away. They have refused to send return label or refund, and are holding my money hostage while they try to file a claim with UPS to cover the damage. Their dispute with the shipping company has zero to do with my payment & the fact I received damaged goods, yet they are not refunding my money as they think it’s ok to wait for UPS. They keep telling me that they thinks it’s proper not to service their customers correctly by holding their money. This is outright STEALING. Dave & Adams needs to give me my money back, plain & simple regardless of the outcome of their claim with UPS.

  Business response

  01/15/2024

  Hi We are sorry that this had happen to you. Dave & Adams's had to file a dispute with UPS on the damage package this is the procedure that has to be taken for all damaged packages. We were waiting for them to do there investigation. Regardless we went ahead and sent them the Return label and the customer has now been refunded. 

  Customer response

  01/17/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, **** ********  

• Initial Complaint

  04/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Dear Daves and adam support, I am writing to express my utmost frustration and disappointment concerning my recent order from your store. As a regular customer, I never encountered such an issue with your service before. On april 5 2023 , I placed an order ******* for 2 - ******* Scarlet & Violet Booster 6-Box Case - $1,599.90 and was expecting its delivery within 5-7 business days, as mentioned in your shipping policy. However, despite several follow-up calls and messages, the order never arrived hence along with a delivery proof stating that it was delivered to wrong address The lack of communication on your end has left me perplexed and irate. I have waited for weeks, but no one bothered to inform me about the status of my order. This has resulted in a lot of inconvenience and has disrupted my plans. As a result of this substantial delay even with all the proofs I am having , I request you to refund my full payment immediately. I am unwilling to wait any longer or go through any more hassles. Failing to do so will leave me with no choice but to leave a negative review of your store and escalate the issue with higher authorities. I hope you understand the seriousness of this matter and take prompt action to resolve it. Once the refund is processed, please do inform me, so I can be relieved of this ordeal. Thank you for your attention to my concern. Sincerely, ***** ******

  Business response

  04/28/2023

  We understand the customers frustration regarding this issue that has been taken place. This issue is still under investigation though *** since they were the cause of this problem. The *** investigation can take up to 10 business days. However Dave & Adams refunded the customer in full today. There is still an ongoing investigation in this matter.We are sorry for the inconvenience that this caused you.   

• Initial Complaint

  03/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They advertised a sealed complete set of 1989 ***** baseball cards. They sent me a box with a broken seal and the only 2 valued cards missing. The set was not expensive however it’s more about the principal. In this industry this can be expected from pirates. In this particular set it is well known that those two cards are the only thing that people are after. This is not a coincidence. The industry is being preyed on by this type of action and it’s so inexpensive no one complains. But if they get lucky with the two cards they steal from each box it can become Uber profitable just short of criminal this is. They also sent me a 1989 baseball traded series box that was open. The prize card in that Set is off center and not worth stealing so it’s still there. The packaging failed to include an invoice Also not a coincidence. Very disappointed since I was only after 1 card and it comes in the set automatically Luck is not required

  Business response

  03/14/2023

  We are sorry that this had happened to you. When the product  left our shipping department the product was sealed and the seal was not broken when it was packed and shipped. We supplied pictures attached. However we will give you a refund on the product. Our customer service department will be reaching out to you.

   

• Initial Complaint

  02/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They say they want to buy cards of at least 50 dollars in value, and they will buy any of these. I have offered them cards worth way more than 50 in value multiple times and they rejected me

  Business response

  02/21/2023

  Hi ****
  We apologize for any inconvenience and frustration that you are going through. As stated on our website Dave & Adam’s does buy Sport cards valued over $50.00 dollars and up. The sports cards in which you presented to us we are not interested in buying at this time. Dave & Adam’s do not buy every sports card over $50.00 that is presented to us. Per our website Dave and Adam's reserves the right to deny and return any items sent to us. We hope you understand and if you have anything else that you want to sell please visit our website and or  email us what you have and we will let you know if we are interested in what you have to sell.
  Thank you
  
  

   

• Initial Complaint

  12/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a wata graded game from their **** store (they were running an auction). The day after the purchase I received an email stating that my order was being processed and they would contact me again with shipping information. 3 days go by and I receive a message stating they now have "oversold the item" which is impossible for a 1 of 1 graded game with a wata serial number (the serial number is **********). The truth is they didn't like the sale price of the item and are backing out of the deal that I already paid for. Based on other reviews of the store this is a common occurrence. I like someone to look into them for breach of contract.

  Business response

  01/04/2023

  We at Dave & Adam's are sorry that this has happen. This item was actually sold on November 17 2022 at ******** ********. The Auction number was *****. This was never supposed to go on **** to be sold because it already was sold. It was never removed from our website. We apologize for the inconvenience and if the customer would like we would like to offer them a $305.00 store credit to Dave & Adam's. This would of been the full amount that he would have had to pay for this item. I will add the customer service person contact at Dave & Adam's once we here back from the customer if they would like the store credit.  For over 30 years, Dave & Adam’s has been a leader in the collectibles industry. Our goal is to provide collectors around the world quality products at fair prices while also providing exceptional customer service. 

  Customer response

  01/05/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I also plan to reach out to ******** to verify.   Regards,  **** ******

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 items during their initial presell time frame -- and the items were delivered as expected , there is nothing wrong with the product at all nor the shipping, nor the price i paid and was willing to pay -- My issue is there refusal to honor their guarantee on presell price VS release price and a refund is due I purchased 2 boxes at 129.95 and per there written guarantee if the price drops on launch they will honor a refund of the difference This happened and I reached out via phone and email finally after almost 2 weeks they responded saying they have a 48 hr window and they will not refund me However their written policy doesn't state 48 hrs nor anywhere else on their site see attached for exact wordage

  Business response

  06/27/2022

  The Presale item Mr. ********* is referring to is the 2020 ***** Series 2 Baseball Hoppy Box(Presell).  Mr. ********* had Pre-Ordered at the presale price. This item per our website if the you Pre-Order a product from us and we lower the Pre-Order price; Contact us and we'll refund the difference!. So since he ordered this item at the Pre-sale price before released he is not eligible for any refund. Mr. ********* ordered this item on June 10th at presales price and item shipped the same day. Price changed after the release date on June 14th and he contacted us on June 15th to try to get a refund. Mr. ********* isn't eligible for a refund because the price changed after the release date. 

  Customer response

  06/27/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response is still contrary to the actual language of your guarantee and is misleading  I submit again for your review This is the language and question Dave and Adam's used ***I purchased a product on pre-sell and at the time of release the item price has changed.The simple answer is yes. ***The question is my exact issue I ordered during presell and on release you changed the price  why don't I qualify well you state that only if the presell price changes prior to release Your language is not correct in the question statement Please refund my money as your guarantee states and then update the language to reflect the actual guarantee as you have written it  Regards, ****** *********

  Business response

  06/28/2022

  Per our website we say (If you Pre-Order a product from us and we lower the Pre-Order price; contact us and we'll refund the difference!)  In your case the Pre-Order price did not change before it was released. Therefore you are ineligible to get any refund. The product price however changed 4 days after the released date in which it is after the presale and you are ineligible for any refund. 

• Initial Complaint

  04/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I visited the Dave and Adams store on Sheridan drive. There was a signed **** ***** full sized helmet marked for $199.99, when I asked about the helmet the employees and the manager pulled the helmet behind the curtain and “fixed” the price and walked away. They would not honor the price as marked. This company was false advertising. You can have them pull cameras from 3/27/22 and you will see this occur.

  Business response

  04/05/2022

  Firstly we at Dave & Adam's Card World apologize for your inconvenience/distress/problems created by our price error that was on our product. The wrong sign on an item is not false advertising. We have not  done any advertisement of that product online or in a newsletter.  We take great care to ensure that important matters such as this are properly managed/processed/implemented, although we were unable to sell that merchandise to you at that price as marked we did offer the customer 20% off of the correct price which was $399.99.In light of this, we have decided to offer you a $50.00 gift card that you can use at our store, which we hope will be acceptable to you , and hope also that this will provide for continuing our relationship as one of our customers.  

• Initial Complaint

  10/13/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Sent a package of several hundred trading cards to be appraised which was then returned to us, but was lost in transit. We filed a claim with *** and they determined the package lost, and issued a claim to reimburse for the lost items. We were told to contact the sender (DACW) to receive a $1,880 claim check from ***, but DACW has repeatedly insisted the package was in fact not lost & was delivered to our address. We spoke with several DACW representatives over the span of over two months, and each time they denied ***'s conclusion and even went so far as to lie about speaking with someone at our apartment complex (they claimed to have spoken with a "building supervisor" and that the package was delivered to a "mail room," neither of which exist at our location). We have recently had DACW sit on the phone with both us & *** to confirm the package was indeed lost, but DACW still will not cooperate with *** & refuses to fill out the paperwork to get us a reimbursement for the lost items.

  Business response

  10/18/2021

  Dave and Adam's and *** are advising the customer to contact their local police department regarding the theft of their stolen package and have them open an investigation. We have provided all logistical information regarding the shipment along with the GPS data as well that the package was delivered. The customer has not yet done that.  Dave and Adam's did not submit any documentation to *** regarding this matter or to proceed with a claim, it looks like *** just filed it without our knowledge and or permission. The amount of the sell list that customer submitted is an inaccurate value. They had put in a claim amount of $1880 and the claim amount should have been $485. It looks like *** had written a check out for the claim for the amount of $100.00. If the customer provides us the address on where  to send the check we will forward the check of $100.00 to them.
  

  Business response

  10/28/2021

  Please refer to the attached email from our *** representative.  *** state that the package was delivered to the mail box associated to that apartment number and can only be accessed by a key by the owner. We did receive a check from ***  for one hundred dollars in which we can forward to you. Please supply us the address where you would want us to mail the check out to. 

  Customer response

  10/29/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Since Dave and Adams provided no new information, here is a copy of our response to this image: This image, that depicts an email from ***, confirms what we've been saying all along - the package was never delivered to us, it was delivered elsewhere, and was not stolen. The business has repeatedly told us to call the police and report the package as stolen, when it is clear there would be no reason for that, as the package was never delivered. At this point, I believe Dave and Adams knew they would need to compensate us the difference between ***' liability and theirs, and that's why they continually said to contact the police and refused to comply with the investigation. They have consistently lied throughout this process. We need to be compensated for the market value of our package. When we sent the package for appraisal through ***, we paid for additional insurance and declared the value of the package at $2000. The business neglected to insure the package when they returned it, or declare the value, which they have a responsibility to do as it was worth over $100. This will be resolved when we are compensated for the market value of the contents of the package according to the sell list from Dave and Adams and the similar estimate we received from a local card shop. If *** can track down the place our package was actually delivered, we are also willing to accept the cards as a resolution.  Regards,  ******* ***********

• Initial Complaint

  09/25/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Vendor: Dave & Adams Card World Order date: Aug 17, 2021 Amount: $370 Product: 2021 ****** ********* *** trading cards Issue: shipment arrived damaged, Vendor refused to take back/exchange until UPS investigation performed. I submitted all requested pictures/detail. After quoted 8-10 business day window, had to call UPS myself for an update, said they did not receive my photos. Pending photo investigation, UPS told me to contact Vendor. Dave & Adam's told me the case was still pending and I had to now send damaged product back to complete investigation. I called UPS a week later, they told me Vendor had been actively corresponding with them, filled out reimbursement form, and UPS had already mailed a check to Dave & Adam's claiming responsibility In summary, Dave & Adam's still has my money, was paid by UPS, and refuses to ship me replacement product until I ship them back the damaged product, which at this point do not feel they are entitled to.

  Business response

  09/27/2021

  Dave & Adam's  issued a return label to **** so he can ship the damages product back to us using UPS. Looks like **** did not ship the  damaged product  back to us yet. He stated he had printing label issue and was going to reprint new labels to ship the damaged goods back. **** was told  once that process was done and we see that the product was shipped back we will issue the refund to his credit card. He needs to ship product back in order to get a refund.

  Customer response

  09/27/2021

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Shipping the damaged product was never part of the terms of sale nor is this "policy" formally published anywhere. Dave & Adam's refused to accept my damaged product back when I initially reported it, and continued to do so until UPS agreed to pay them for it. Dave & Adam's now has 2x the cost for the product, and I have only damaged product. I would prefer to donate the product to the local children's hospital. I firmly believe Dave & Adam's has no claim to this product, as they have received payment for 2 boxes. Nor do I, so I would accept a donation agreement in which I provide proof of date and disposition of product. Regards, ********* *******

  Business response

  09/29/2021

  From Dave and Adam's correspondence back and forth though emails we have on File on Date: Fri, Sep 24, 2021 at 12:12 PM **** ******* said The package with label was just dropped to a UPS drop box. It looks like he has never done that since he still claims to have the product in his possession. We need the product back in order to fulfill his claim. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩