Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  What perfume? This seller is being dishonest, there is no way I could have done what's displayed in that picture to a watches band in a few days that I had it.

   

  The fact of the matter is they sold me a ~$400 defective watch, and instead of owning up to it and either exchanging or providing a refund, they tried to spin it on me by saying "the watch band is used with perfume smell and we won't be exchanging it". 
  

  Not only should they provide a full refund (the watch, extra I paid for the invoice and the shipping label), but I should also be compensated for wasting a month+ of my time.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **********************
  
  
  
  
   
  s is when they told me that I've sent them a used watch and they are not willing to do the exchange. (hilarious, please see the attached photos they've sent me as proof - they've literally sprinkled flour or some other substance over the band). The band looked nothing like that while in my possession, and if it did, Id make sure to clean it before sending the watch back.At that point I was out of $400 watch, the ~$50 difference that they made me pay (invoice) and the $25 that I've spent on shipping their own watch back.What I believe has happened:They sent me a faulty watch with bad movement and did not want to take a hit on it. instead, they tempered with the watches band and made it seem as if I used it for months to refuse the exchange.I've opened up a dispute with my credit card, I want them to forfeit and fully refund me OR send me an exchange watch that we agreed upon in good working order, in that case I'll cancel the dispute.

  

  Business Response

  Date: 05/08/2024

  Upon receiving the watch, we noticed that the rubber strap had a strong perfume smell, indicating that it had been worn. In light of this, We offered the customer the option of sending a new head for the watch and reattaching the strap that was used.  

  

  Business Response

  Date: 05/09/2024

  yes  the rubber strap had absorbed a perfume smell,  from being worn for a few days.

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]  vendor has not returned repaired watch

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 05/08/2024

  We sincerely apologize for the delay in repairing your watch. Unfortunately, we are at the mercy of the brand's repair process, and in this case, a part that was needed for the repair was backordered.
  

  We want to assure you that we clearly state our policy of not offering a new watch but instead having watches repaired in case service is needed. We value your trust in us and are committed to providing the best service possible.
  We are pleased to inform you that Tag ***** has sent us back the repaired watch.

   Thank you for your understanding and patience.

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I closed the dispute with the credit card company (AMEX) as requested by the merchant as they needed that done before they would send me the watch.  The dispute was closed on 5/15.

   

  The watch has NOT been returned.

   

  This company, Watchmaxx, is not acting professionally by doing what they say they will do.  

   

  I want my refund or the watch back.  They have had the watch for 3 months!!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 05/29/2024

  We apologize for any inconvenience. Your watch has been shipped back to you, and we have emailed you the tracking number.

   

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Obviously that wasn't the case in this situation, the box was damaged and still was sent to me, you asked me to provide the shipping label to make a claim with te shipper, but guess that didn't work out and now your blaming **** process or me the buyer for the bad merchandise that you sent. I will be doing a review on my ******* page of your services, that probably will be easier for you as i'm going to show everything that happened with this purchase.  Attached is the screenshoot of our conversation asking for the shipping label.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 01/08/2024

  We sincerely apologize for any inconvenience you've experienced. We understand your concern regarding the broken watch box.

  
  Please note that all watches purchased through **** undergo a thorough inspection by **** Authenticator to ensure authenticity and that both the watch and its packaging are in perfect condition. If any issues are identified during this process, **** rejects the watch and returns it to us.

  
  We understand that your return request was declined by ****, and we empathize with your frustration.

  
  For **** purchases, all inquiries, including returns, need to be initiated through ****'s platform, not our website. We kindly encourage you to reach out to ****'s customer support to discuss this issue further and request assistance.

  
  For more information about ****'s Authenticity Guarantee Program, you can visit *******************************************.

  
  Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Their statement is not true I returned the watch , I paid to have it insured and returned . I also left all tags on the watch and it was never worn and returned exactly as I received it . Now it's been a week since the Watch was returned and they have not refunded any of the $1113.00 they have had  for 36 days when I ordered the watch. Even if they refund me back my money i am still out the ***** dollars I paid to return this broken watch.  I will never do business with this company again . They are fundamentaly dishonest . 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  

  Business Response

  Date: 12/20/2023

  We sent the customer a label to have the watch returned to us, as of today it has not been returned to us.  If the watch is Brand new and it's indeed NOT working we will NOT charge a restocking 

  

  Business Response

  Date: 01/19/2024

  The watch was received on 12/27/23 and we issued a FULL refund that day 

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved I received my monies back but I will never do business wirh them again it took 36 days for them to return my money they lied about when they received the watch back I already sent you proff of when it was delivered. The money was not returned for almost one month after I returned the watch , it wasn't until I threatened to sue **************************** ************** *** *** ******* 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have not received the package, the status of the investigation clearly states on **** "The investigation has been closed. We were unable to contact the receiver. " thus it has no "delivered" status - I'm attaching the evidence directly from *** tracking system. I called *** and they mentioned the sender (Watchmaxx) is missing to share a reference data to continue with the process. Since there is no interest on Watchmaxx to continue following up with *** and no direct communication with me since **** I need the refund.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************** ** ***
  
  
  
  
   
  

  

  Business Response

  Date: 09/27/2023

  To whom it may concern,

  we apologize for the inconvenience, we followed up with *** and were told it was delievred see below, 

  "Hello ****
  
  We hope you are having a wonderful day.
  
  We were informed that this parcel ****************** was delivered. The investigation was closed. 
  
  Should you have any further questions or concerns, please feel free to reply to this email. 
  
  Best Regards,
  
  ****** **
  International Customer Associate 
  ************ 
  ******************      "

   

   

   

  

  Business Response

  Date: 11/17/2023

  we will request the signiture from UPS.  

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  LOL and you still keep clinging to something that isn't true and reply after months. BEWARE!! NEVER BUY FROM THIS BUSINESS.
  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************** ** ***
  
  
  
  
   
  

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I'm looking for a status update in regard to the above-referenced complaint. The company's response that they will attempt to repair the watch for a second time under warranty is not sufficient. They had 6 months to repair the original defect, and returned the watch in worse working condition then when I sent it back to them for repair. The watch was defective when delivered to me, at this point only a full refund will be sufficient. They have $2,750 of mine, and I have no watch to show for it since it was purchased at the beginning of the year. Do you think this is reasonable?
  
   
  
   I look forward to your reply. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  *** hands all come to a complete stop at approximately 2:29 p.m., while the second hand kept moving. I provided a photograph and video of the aforementioned defects to WATCHMAXX by emails dated 8/11/23 and 8/18/23. To date, WATCHMAXX has failed to replace the watch, repair the watch, or provide a refund. I intend to file a lawsuit for breach of contract, express warranty, and implied warranty of merchantability and fitness for a purposed if I do not receive a full refund by weeks end.

  

  Business Response

  Date: 09/14/2023

  Please see the last email we sent to the customer Aug 29, and we have not received a response. 

  see below 

   

  "Good Afternoon ******************,
  
  
  We'd like to apologize again for the inconvenience we've had you go through.
  
  
  As per our previous email sent on August 25, we will have to send your watch back to Bell & **** as they are taking responsibility for the repair. We also want to make sure that your watch is correctly repaired and with all original B&R pieces. We will also provide you with the shipping label to send in the watch to us.
  
  
  We would like to offer you another option, where we can ship the manufacturer's warranty card, and you can take the watch to Bell & **** yourself and be in direct contact with them."

   

   

  

  Business Response

  Date: 11/08/2023

  We had given the customer a store credit as agreed. 

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Luminox Nautical Cruiser Blue Dial Rubber Strap Men's Watch , order number ******. The picture of this watch is on their web site has a royal blue face. The watch I received the face is closer to black and not royal blue at all. I started a return and they told me I need to pay for the shipping and insurance to send it back and I do not want to do that. This is a classic bait and switch scenario and is not right. I want them to pay for the shipping and insurance back. When I contacted them they said no here is the link to the listing and below is the picture off what I received ***********************************************************

  

  Business Response

  Date: 08/22/2023

  We apologize for any inconvenience; however we advertised this as a Blue dial NOT as a royal blue dial and indeed it is a blue dial.  Please review our return policy ************************************************;