Reviews

Review Details

• Review fromKelly M

  Date: 06/05/2025

  1 star
  Terrible experience with this company. I paid over $2400 for an armoire. I was immediately charged even though the item was not in stock. One month later I was given a delivery date. Stayed home all day and it never showed up. I was told there was a problem with the truck but no new delivery date was given. I have requested a refund multiple times via email and phone call. We are now 2 months past the time that I ordered the piece of furniture and the company has completely ghosted me. I have had to file a complaint with my credit card company to try to recoup my payment that was made to Unlimited Furniture. AVOID THIS COMPANY AT ALL COSTS!!!

• Review fromJan D

  Date: 03/22/2025

  5 stars
  I had been searching for a ******* and ***** ****** leather chair online. I found the chair on the unlimited Furniture website. I called and was greeted by a wonderful customer service representative named.Queenie! She was extremely nice and well informed and helped me choose the custom elements of this chair. Her assistance made this process, enjoyable, and fast. She was just exceptional. She kept me updated during the wait time. I received my chair this week and it is beautiful. The delivery man took one look at it and said thats a. Fancy chair. I could not have done this without. Queenies help! I am very thankful for her and for the unlimited furniture store!

• Review fromMaryJane S

  Date: 02/12/2025

  1 star
  buyer beware, Do not buy any wood furniture by looking at online photos, they are completely deceptive. The wood desk I ordered looked to be a beautiful cherry red but upon delivery it was almost black. I did not accept delivery, they put it right back in the truck and charged me 30% restocking fee plus twice what the original delivery fee was. I requested and did not receive receipts for all of that.

• Review fromTommie S

  Date: 11/08/2024

  1 star
  I ordered a bed frame from this company on September 4, 2024 and paid $1,314.00 for it. It was delivered on September 19, 2024 and I was reminded to examine it closely for any damage and report it immediately.The delivery persons opened the boxes and I examined it and found it to be in good condition, undamaged and ready to be assembled. The two delivery men took the pieces into my son's bedroom and assembled it. There was not enough room for me to stand and watch them as they put the bed together so I went into my living room to allow them to work.They did, indeed, put the frame together and they even put the mattress I had gotten from another store on top of the frame. They did not mention that they had any difficulty assembling the bed frame and they left. My son arrived home from work and was surprised that the mattress was on top of the frame, so he removed it to inspect their work. What he found was that the bed frame had been damaged by the two delivery men, so he immediately contacted Unlimited Furniture Group to inform them of the damage and sent them pictures to show the shoddy workmanship which had damaged the bedframe and requested replacement of the parts that their delivery people had caused. They said they would investigate and get back to him with a resolution to the problem. I have been in communication with with a Mr. ***** *****, **************** Manager, who is reporting to me that since I signed for the bedframe as being undamaged upon receipt he is being told they are not responsible for any damage caused by the delivery men. I demanded that he stand behind the workmanship of the people he hired to deliver and assemble the bed, but he says he is not responsible for their *******. ***** said he would try again to get resolution to this damage but I have not heard from him since since October 29, 2024, and I feel he has had sufficient time to get this resolved after this period of time.

• Review fromAlessia D

  Date: 09/24/2024

  5 stars
  It was our first time purchasing from this company - customer service was fantastic, every question was answered promptly, and the craftsmanship of the furniture (bed frame+headboard and footstool) is excellent. They worked with us to accomodate delivery requests at our condo and it all went very smoothly. Would highly recommend for beautiful and high quality furniture!

• Review fromSherry K

  Date: 06/25/2024

  5 stars
  I ordered a dining room set in February of 2024 and I had some problems with communication with members of the Unlimited Furniture staff. I finally was directed to speak to *** *****, a Senior Customer Resolution Manager. From that moment on everything went smoothly and I received my dining room set with no issues. Everything including the delivery was perfect! *** even called to see how the delivery went. I appreciate her and the interest she showed in creating a wonderful atmosphere so everything went smoothly for me and my family in receiving my new dining room set. *** is an exceptional employee! I wish every business had someone as competent as she is to assist clients when they are purchasing a big ticket item online.*****************************

• Review fromHarry S

  Date: 05/02/2024

  5 stars
  Amazing, ordered two leather recliners and got exactly what i had hoped for, customer service is outstanding, constant communication with them. Delivery was flawless and easy. I would highly recommend based on our experience with unlimited furniture. They are the real deal!

• Review fromJane H

  Date: 03/04/2024

  5 stars
  Perfect from beginning to end! I was reluctant to try Unlimited Furniture having read a few bad reviews but I couldn't beat the terrific price anywhere after much searching. The service was impeccable. Timing exactly as expected. Helpful calls and updates in-between. And delivery couldn't have been easier. Right on time. Delightful guys, who checked through each piece and placed the furniture perfectly. Wow. Thank you so much.

• Review fromDrew S

  Date: 01/31/2024

  5 stars
  I feel compelled to make a comment here since after I ordered, I read all these negative reviews and began worrying. My skepticism was met with very good customer service and ********************. And ultimately the product was delivered in perfect condition and on time (maybe a week or two earlier would have been nice but was still within the general window they promised upon ordering). I feel for all those who had poor experiences. I can't speak to that. But I will say I got a very nice, pricey item at a great price with free white glove delivery and had no issues. Solid company based on my experience.

• Review fromShannon L

  Date: 12/19/2023

  1 star
  **** BEWARE!! It has been a nightmare to purchase from this company! Order placed Aug 31 and as of Dec 19 still no furniture. First, it was because the sofa was damaged then second time damaged again. Now they refuse to give an appropriate discount for the extended wait time and the damaged product which we were willing to accept. The communication was very poor as we were promised texts, calls and emails but did not receive them. The professionalism of this company is the worst I have ever seen. After back and forth with no resolution regarding the discount we should have received we cancelled the order and asked for a full refund. They let $200 come between the sell of a damaged product and a 4 month long wait. Very sad. I will never do business with them again and recommend to anyone who sees this review to do the same. ***************************

  Unlimited Furniture Group, Inc

  Date: 12/20/2023

  We thank the customer for sharing her feedback, as we definitely understand her frustration and sincerely apologize for the unfortunate incident regarding the damaged furniture. We understand the inconvenience this may have caused, and want to assure you that we take full responsibility for the situation. Upon learning of the initial damage, we immediately initiated an internal investigation and filed a claim with the manufacturer to issue a replacement, and were disappointed to learn of the damage to the replacement. To make amends for the inconvenience caused, we offered a partial discount to the customer however she declined and wanted a refund amount we unfortunately could not meet and still deliver the furniture. We cancelled the order and issued a full refund per the customer's request if we did not meet her demands. Once again, we sincerely apologize for any frustration or inconvenience this may have caused.