Complaints

This profile includes complaints for Ideal Uniform Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ideal Uniform Store

  1816 Flatbush Ave Brooklyn, NY 11210-4302

• 

  Ideal Uniform Store

  175 Rockaway Ave Valley Stream, NY 11580-5823

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online for 2 cardigan sweaters on August 28, 2025. It is September 29, 2025 and I havent received my items nor have I received a refund as I requested via email. I went to the store in person on September 23, 2025 and a male named ******** stated he was the manager, advised me that he doesnt have the items in stock and they are on back order. He said the ******** location had the items in stock and he would have that location ship me the items and I would receive it by Friday September 26, 2025. I called and emailed numerous times regarding my order and there hasnt been any resolution. I spoke with *** at the ******** location. She was very dismissive and told me the ******** location has the items so I should go pick it up. Although I paid for shipping. I work long hours and I am not in a position to pick it up. Hence the reason why I paid for shipping.

• Initial Complaint

  Date:09/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for my kids school uniforms August 19th and I still have not received the uniforms !! Almost a month in school with no uniforms !! I paid for this merchandise and still have not received it !! I was told two weeks when I called Sept 5th , it is Sept 22 and still no uniforms !! The workers are very rude they hang up on you or put you on hold and never come back to the phone in the ******** office , the lynbrrok office does not answer their phone or return phone calls after lvin messages !! No one has even attempted to help with this issue !!

  Business Response

  Date: 10/09/2025

  The order has been refunded.  It should show up on your credit card statement in 2-3 business days.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an embroidered uniform dress from the company. I contacted them on 7/14/2025 to let them know I received the dress, but it wasnt embroidered. They offered to send a shipping label so I could send it back for them to embroider and mail back to me. It took a while to get the label, but I finally got it and the dress arrived back to them on 8/4/2025. It is now 9/6/2025 and I still do not have the embroidered dress. Ive followed up with the company via email several times and they are no longer responding. My last email to them was on 9/1/2025 asking for an update on the dress or to refund my money. This has gone on for too long. I just want the embroidered dress that I paid for.

  Customer Answer

  Date: 09/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1st 2024, I placed an order for uniforms with IDEAL UNIFORMS. I never received it. I called multiple times and was told that there were missing items from the order and once they had those items, the order would be shipped. About 2, maybe 3 months in, I called and asked to have the items cancelled and my money refunded. I was told I was never charged. This sounded wrong to me, but because I had multiple priorities, I believed them. Fast forward to today. New School Year. I logged into the account to place a new order for uniforms. I noticed that last year's order is still listed as processing. I called and spoke to a representative who was VERY unhelpful and condescending. She said it was shipped and gave me a tracking number. I called **** (tracking number: ********************** ) and was told that the package was never picked up and therefore never shipped. I went to my bank statements and saw, yes, I was indeed charged for the order and was never refunded. I called back and ask for the process in getting my money back and was told there was nothing she can do and it was up to the manger. I called multiple times to speak to the manager over the years for other issues, including this one, and have never been able to get this man on the phone. I would like a refund.

  Business Response

  Date: 09/08/2025

  It is very difficult to deal with a complaint that is a year old.  My records show that the merchandise was mailed to the customer two days after the order was placed.  We cannot track packages a year later as the postal service does not make those records available after a such a long period of time. I will call the customer and try to come to an amicable agreement.

• Initial Complaint

  Date:09/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the 19th of August for my children's school uniforms and paid for shipping. It is now the 2nd of September and no communication. Unfortunately the schools that my children go to only use ideal uniforms as their supplier. Going into to the store in the past has been a terrible experience so I decided to order online this year and the experience is just as bad as going in to the store. I called customer service this morning and I was told by the gentleman on the phone that my order is partially ready and if I would like it shipped I would have to call the ******** store. I called the ******** store multiple times and it was busy, on the 5th call it rang and went to voicemail. After I was unable to get through I called back the customer service number and remained on hold 17 minutes and on. The representative on the phone should've offered to contact the store on my behalf and explain the situation to store and have them send out my order.I am beyond disgusted and disappointed as a customer. Their communication needs to be better especially because so many schools depend on them to supply the students uniforms. At this point I'm going to have to drive the ******** store to go pick up the order myself and if this is the case I want a refund on my shipping.

  Business Response

  Date: 09/08/2025

  Customer came into the ********************** the next day and the manager worked with her.  I believe all has been resolved although there is an item currently out of stock that we are getting for her.

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased uniforms online and ordered multiple sizes, as Ideal uniform website indicate if you are not happy with your purchase you can get a refund. The sizes that fit I kept, the the other sizes I ordered that didn't fit were returned via mail back to the store. On or around 09/19/2023 I received a call from a sales assistant at Ideal indicating they will give me a store credit instead of a refund. I pointed out that their policy listed on their web says only items not eligible for refund are socks and underwear uniforms were not included In the refund policy . I forwarded a screen shot of their policy as proof. Same rep told me to send an email to customer service for a refund I sent an email with screenshot again however no one responded and I have yet to receive a refund.

  Business Response

  Date: 09/26/2023

  Dear Customer,

  Kindly provide your order number so that we may look into this for you.

  Thank you!

  Ideal Uniforms

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: ORDER NUMBER REQUEST

  IDEAL UNIFORM ORDER NUMBER IS: ********* 
  
   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  That is indeed incorrect check the tracking number as per **** items were delivered way before the 14 day check the tracking then upload a new pic of delivery date has the company have submitted wrong proof of delivery  

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 11/02/2023

  Hi Good Afternoon,

      It seems like the package was shipped back to our Brooklyn store. We confirmed that we got the package and we issued a refund for the products that were sent back to us. The attachment is the refund confirmation. Thank you. 

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****ED MY DAUGHTERS UNIFORM ON 08/28/2023, ***** # *********, ***** WASN'T BEING UPDATED AND MY DAUGHTERS CLASSES WERE ABOUT TO START. IM AWARE OF *****ING 'LATE' WHICH IS WHY I (WITH NO CAR) WENT TO THE LONG ISLAND LOCATION (BECAUSE OF COURSE MY ***** WOULD BE IN THE FARTHEST LOCATION) PICKED UP MOST OF THE ***** BECAUSE THE MOST IMPORTANT PIECE (THE EMBROIDERED SWEATER/CARDIGAN) WASN'T READY YET. IT'S MID SEPTEMBER AND STILL NO ***** UPDATE NOR EMAIL. I KEEP CALLING THE LOCATION AND NOW THE LINES DO NOT WORK BECAUSE IT SOUNDS BUSY NO MATTER WHAT TIME YOU CALL WHICH IS RIDICULOUS BECAUSE THE BROOKLYN LOCATION IS USELESS AND CAN'T GIVE ACTUAL DETAILS. I HATE THAT MY DAUGHTERS SCHOOL DOESNT CARRY THEIR UNIFORM IN OTHER LOCATIONS BECAUSE OF THIS. THIS HAPPENS EVERY YEAR, IDEAL NEEDS TO DO BETTER. WE ARE IN 2023, UPDATE YOUR SYSTEM, UPDATE YOUR WEBSITE. OFFER EXPRESS SHIPPING AT AN ADDITIONAL COST. TRUST ME WE WILL PAY IT TO ENSURE OUR CHILDREN HAVE THEIR UNIFORM READY FOR SCHOOL. THE WEATHER IS GETTING CHILLIER AND MY DAUGHTER STILL DOESN'T HAVE HER SWEATER AND AS STATED THEY DO NOT CARRY IT ANY WHERE ELSE. SHE ISN'T ABLE TO WEAR ANY OTHER SWEATER AT SCHOOL BECAUSE THEY MAKE THEM TAKE IT OFF. ALL I WANT IS MY *****, THAT'S ALL.

  Business Response

  Date: 09/18/2023

  Dear Customer,

  The balance of your order was shipped via **** on 9/15 and is scheduled to be delivered today. Please find the tracking information below.

  **********************

  Thank you!

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week of August 22nd I was supposed to receive my order of uniform clothes, one of the items in that package were my "straight leg pant". However, this item was missing from the package. I contacted customer support many times, in regards to my missing pants to see if I can get a replacement and/or refund, but they were unwilling to work with me and content to essentially steal my money. This kind of theft is completely unacceptable from any kind of business. As it has been nearly a year since they took my money without giving me the item I ordered, it's only right that they give me a full refund.

  Business Response

  Date: 08/08/2023

  Dear customer,

  Please send me your order number so that I can look into this matter for you.

  Thank you!

  Ideal Uniforms

  Customer Answer

  Date: 08/08/2023

  Hello, my order number from Ideal Uniform is #*********.

  Business Response

  Date: 08/08/2023

  Dear customer,

  According to our system order# ************** was shipped in its entirety on 8/23/22 via ***** Please note that all claims must be made within 7 days of receipt of the merchandise. Since this order was shipped close to a year ago we are unable to provide a refund at this time.

  I apologize for the inconvenience.

  Ideal Uniforms

   

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As shown in the screenshot attached, I reached out to you well within 7 days. No one ever followed up with me regarding my order. Im not going to sit around and complain that I didnt receive an item for no reason. This is poor business etiquette on your part, and I expected a better resolution to my issue.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sweater for my son upon arrival we noticed a hole . I proceeded to contact ideal and was told i would receive a return label the following day. It is now five days an d I have yet to receive a return label. I have sent an email and called daily only to be told someone will return my call. This is my second time ordering from this company and both experience were horrible and time consuming. I pray that ***************************** utilizes a more reputable company next year because this company is frustrating.