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Business Profile

TV Stations

Russian Television Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used *** tv dish service until June 30th, 2022. On July 1st, 2022 the dish service stopped as the *** switched to the internet only and we currently dont have the internet. However, we already paid for the ************* the check went through and was posted to our bank account on July 1st. We contacted the company by phone provided on the bill and were promised to get refund within **** weeks. As three months passed and a check wasnt issued, we contacted again and again (on October 4th, 11th and 17th). Even though the customer support persons told that a manager was informed, we didnt get any response from either the manager or an accountant. We were advised to contact the owner ******************************* that we did but didnt get any response.I would like to get my refund for the service that wasnt provided in amount of $55.73.***-WMNB Account# *****

    Customer Answer

    Date: 12/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by Russian Television Network regarding complaint ID ********.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:11/02/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother in- law who turned 88 in October was the *** customer ( her cable provider, the account # ****** for more than decade and always made payments on time. In July 1, 2022 *** disconnected the service without notification. When I called I was told that they're transferring company to digital service and if we don't want their service they will mail her a check for $ *****- July payment in the next 2 months. My mother in law still didn't receive a check and when I called a few times and left a few massages nobody called us back ( my phone # listed on her account as well).I don't think any company should treat elderly this way especially she is on SSI income. We would really appreciate your help with this situation.***********

    Customer Answer

    Date: 11/27/2022

    Better Business Bureau:

    At this time,  We have not been contacted by Russian Television Network regarding complaint ID ********.

    Also my mother in law ***************************** died a two weeks ago. 

    Sincerely,

    *************************


  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been forced to cancel our *** * **** Account number ***************************** subscription on July 1st, 2022. The company has stopped providing television service through satellite dish. Company did not inform us about this service cancellation in advance. However, we have paid $50.73 via our bank in advance for the month of July, 2022. When we contacted the company telling them we need a refund for the month of July. We were told that a refund would be issued within 8 weeks in the amount of $50.73. After contacting the company on September 2nd, 2022 and inquiring about the status of the refund we were told to call another number for the billing department ************. After calling the number we were told that a refund time period starts from September 2nd, 2022 because this is the day when accounting information will be send to the head office. After calling last week on October 21st, 2022 we were told that company will not be issuing any refund. We were told that it was a decision of the company president ******************************** We were also told that there are many people in the same situation like us and company does not intend to issue any refunds. Company realizes the wrong doing by not issuing a refund but the decision has been made at management level and they can no longer help us because they are just regular employees. It is our strong believe that ******** company should promptly issue us a refund due. Please held us obtain a refund from this fraudulent business.

    Customer Answer

    Date: 11/20/2022

    Better Business Bureau:

    At this time, I have not been contacted by Russian Television Network regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was (is) a Russian ** channels provider/carrier. Originally was used by my father-in-law, ************************* to receive Russian and ******** channels over the ** cable system. He is an invalid (dementia) and we (me and his daughter, *****************************) had set up an autopay for the ** service as a BillPay as a payment due. As of 7-01-2022 ******** stopped transmitting their services via cable but failed notify us through billing notification (letter) that in order to continue the service with ******** the WiFi is required to be installed by the 3rd party. Due to discontinue cable service as of 7-01-2022, we decided to close the acc. ****** and get services *********. Current issue is the company, ******** gotten paid in amount of $50.73 via BillPay on 7-01-2022 and have not issued us/father-in-law: *************************, acc. ******, *****************************************************, refund for the month of July. After numerous calls and certified letter that was addressed to the owner of the company (******************************* or *******, not sure of correct spelling) we unable to resolve the issue. Basically the phone number provided on the bill connects to low level employees that unable to help. It has been almost 4 months since the account closing and July's overpayment of $50.73. Please help with this matter. I have notes on original billing and dates when we contacted RTN customer services and copy of certified letter that was received at their Brooklyn address. v/r,****** and Kirshteyn Family PS: In my opinion businesses like ******** with this practices should not be operating in the continental **.

    Customer Answer

    Date: 11/18/2022

    Better Business Bureau:

    At this time, I have not been contacted by Russian Television Network regarding complaint ID ********.

    Sincerely,

    *******************************

Russian Television Network is NOT a BBB Accredited Business.

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