Business ProfileforTushy, LLC

Their top-of-the-line product, the Tushy Ace, was purchased for me about a year ago. It worked fine for a while, but after a few months the remote batteries ran out. I changed the batteries and although the remote lit up and vibrated, and although the unit's three manual buttons worked fine, the remote never connected again. The unit is non-functional without the remote, and there is no way to turn off the incessant beeping without the remote either. I reached out to the company after finding no helpful troubleshooting steps anywhere on the internet or in their own materials. Their support team responded but offered nothing useful. They asked for all sorts of details that, when delivered, did not improve the service or result in anything useful. Across approximately 20 back and forth emails I jumped through every single hoop they threw in front of me, and gave them all the information they demanded. They finally conceded their product was defective. They said they had shipped a new remote and that I should have received a shipping confirmation already. This was two weeks ago. It's been months I've been going back and forth with them about this ... and to this day I haven't received any shipping confirmation or the promised replacement remote.