Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a cell phone on December 30th. It is now February 7th. I never received the product because **** lost it as proved by tracking number. Supposedly they refunded it on January 31st. The guy told me 5 to 7 business days. However I never received my 342 dollars back. Now another guy is telling me February 17. I am really worried because I don't know if I should involve the police. They have kept my money for so long.

  Business Response

  Date: 02/14/2023

  Hello

  this shows you complain to your credit card company that some one else use your credit card and you did not authorize it
  

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the first phone in November of 2022, the phone wasn't getting a full charge so i contacted them on 11/24/22 and they offered to send me a replacement battery. However after i received the replacement battery it still wouldn't charge i was in contact with them and tries several troubleshooting steps, still it would not work. on 12/14/22 I got an email from them that they will send me a replacement and i shipped the original phone back to them (i paid for the shipping)The replacement arrived to me right after Christmas (i believe on the 27'th) and i thought we were all good but unfortunately the screen is having problems and it goes black at random times, I have called and emailed them several times, but they say that since the return window for the original order is passed they wont help me. All i wanted was to return it as i am well within the return policy EVEN IF THE ***** WOULDNT HAVE ANY PROBLEMS, but since this is a damaged phone i need a full refund including paid shipping

  Business Response

  Date: 01/17/2023

  Hello

  *********************************************

  Shipping & Returns
  Return Policy: 
  
  1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise. 
  
  2 Returns/Exchanges are permitted within 14 days from the date of merchadise was delivered. All returns AND undelivered and refused packages  are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.
  
  a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. 
  
  b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. 
  
  c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable. 
  
  d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing. 
  
  e) All returns must be authorized by us, please click here for our online authorization request form, or email ***************************** to request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label). 
  
  f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by us. Otherwise all return shipping costs are the customers responsibility. 
  
  3) Your receipt is good for all manufacturers warranties (when applicable). 
  
  4) Your receipt will be necessary for any future warranty or insurance claims you *** need to make. Please keep it in a safe place. We cannot issue duplicate receipts. 
  
  5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt. 
  g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at ************
  
  6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately. 
  
  7) We reserve the right to limit quantities. 
  8) We Reserve the right to cancel order without furher notice
  
  9) All images are for illustration only, and *** not represent the product described. 
  
  10) We are not responsible for typographical errors.
  Cancellation Policy: 
  
  1) Orders can be cancelled within 1 hour after the order is placed, assuming is did not yet ship. 
  
  2) Any order that has already shipped *** not be cancelled. 
  
  3) Please be advise in the event customer requests to cancel there will cancellation fee of 10%.
  
  Shipping Policy: 
  we can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an "Alternate Shipping Address" that is on file with the issuing bank for that card. There are no exceptions to this rule. Please Be advise if we unable to verify you shipping address with your credit card issuing bank your order will be shipped to your billing address
  
  Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly. 
  
  Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date *** differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time. Shipping To ****** and ****** will take longer even if selected overnight it can take up to 5 days

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I went to their website and requested a return authorization, they did not respond with an email in the timeframe that the site says they will (following copied from their site "If you would like to request an Authorization Code for your order, please fill in the form below and allow 24 to 48 hours for your request to be procesed. Once the request is approved an email with your Authorization Code will be sent to you along with further instructions.")

  i then called the customer service number and the guy on the phone had me fill out another return request which i also did but got no response to that one either,

   

  I then emailed ***************************** to request an authorization number and instructions and also got no response.

   

  the first reply i got was the very nasty email that i already sent to you guys with my original complain

   

  I would like to reiterate: This phone was a replacement for the DAMAGED phone i got in November, that one i sent back. I got this second DAMAGED phone in the last week of december so my request was within the 14 days return window

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 03/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Responding with your return policy does nothing to help me with my issue!!!

  They have repeatedly lied to me and to Amex providing false dates to make it look like the story was different than what i originally noted, however that does not change the fact that they ignored my emails and phone calls multiple times (and until the return window closed) and refuse to acknowledge that they messed up  by sending me a damaged phone twice.

  Please don't reply with your return link again, especially since you very week know that you ignored my return requests when I used that back when it still meant something

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 03/16/2023

  please use our online form for repair we can help you to get it repaired

  *********************************************

• Initial Complaint

  Date:10/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a phone online from this company on 9/14/22. I never received the phone and they took my money ****** This is from there website showing my order.ORDER DATE: WEDNESDAY 14 SEPTEMBER, 2022 Order Information - Order #****** Qty.ProductsTotal 1Samsung Galaxy S7 Edge - 32 GB - Silver - Unlocked$****** Sub-Total:$****** Free Super Saver Shipping (10 to 14 Days) (Free Super Saver Shipping (10 to 14 Days)):$0.00 Total:$******, my order number was # ******. I would like to get my money back please.

  Business Response

  Date: 10/12/2022

  Hello

  please check **** TRACKING # ********************** **** attempted to deliver on Oct 3rd and there was no one there to sign for the package see the link below to track your package

  ********************************************************************************

   

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, please see the info. below regarding our dispute with ElectronicsForce.com. Order #******. We purchased 3 items on the website on 8-15-22 -cell phone, battery, internal boost antenna for a total of $190.52 for my 87yr old mother. We rec'd the phone as advertised but it wasn't going to work for her and she changed her mind. We returned the items to them on 8-30-22. **** Tracking # **** **** **** **** **** ** and it was rec'd back by them on 9-3-22. We contacted them on **** as we'd not rec'd a refund yet and were told it would take another 3-5 bus. days. We then rec'd a refund on 9-14-22 but not for the correct amount, after that the communications have broke down and we can't get through to talk with anyone. Their policy stated they take a 15% re-stocking fee and we would not receive any refund on shipping costs which we understand however they shorted us on the refund and only refunded $103.44, which is approx. ****%., a shortage of $49.85. We've emailed them on 9/17, 9/21, 9/22 and 9/27 to get a breakdown on how they figured the refund. Any email response we get they've asked us to call them and speak with their billing ****** these emails are signed by ***** or ******, but every time we call any of the 3 #s they provided we get some guy who won't give his name and then transfers the call and it goes right to a voicemail to leave another message. Multiple messages have been left, again we've asked them to return our call or email us to explain their over charges and confirm they've refunded the rest of our refund and we've gotten no where. We would be satisfied if we can just get my 87yr old mother the rest of her deserved refund of $49.85. Please let me know if there's anything else you need from me. We have complied with all their rules in the return, we just want my mom who lives on a fixed income to get her money back. Thanks for you help. Looking forward to your reply. *********************** - ***********************

  Business Response

  Date: 09/29/2022

  Hello

  please see company return policy

  *********************************************

  Shipping & Returns
  Return Policy: 
  
  1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise. 
  
  2 Returns/Exchanges are permitted within 14 days from the date of merchadise was delivered. All returns AND undelivered and refused packages  are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.
  
  a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. 
  
  b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. 
  
  c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable. 
  
  d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing. 
  
  e) All returns must be authorized by us, please click here for our online authorization request form, or email *************************, or call ************** to request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label). 
  
  f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by us. Otherwise all return shipping costs are the customers responsibility. 
  
  3) Your receipt is good for all manufacturers warranties (when applicable). 
  
  4) Your receipt will be necessary for any future warranty or insurance claims you *** need to make. Please keep it in a safe place. We cannot issue duplicate receipts. 
  
  5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt. 
  g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at ************
  
  6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately. 
  
  7) We reserve the right to limit quantities. 
  8) We Reserve the right to cancel order without furher notice
  
  9) All images are for illustration only, and *** not represent the product described. 
  
  10) We are not responsible for typographical errors.
  Cancellation Policy: 
  
  1) Orders can be cancelled within 1 hour after the order is placed, assuming is did not yet ship. 
  
  2) Any order that has already shipped *** not be cancelled. 
  
  3) Please be advise in the event customer requests to cancel there will cancellation fee of 10%.
  
  Shipping Policy: 
  we can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an "Alternate Shipping Address" that is on file with the issuing bank for that card. There are no exceptions to this rule. Please Be advise if we unable to verify you shipping address with your credit card issuing bank your order will be shipped to your billing address
  
  Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly. 
  
  Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date *** differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time. Shipping To ****** and ****** will take longer even if selected overnight it can take up to 5 days

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can you help me pursue a new replacement or refund a new ******* phone that is defective? Summary - I purchased a ******* Galaxy Note 9+ Plus on 2/17/2022 from ************************ for $336.29. It was delivered on 3/15/22. I first notified electronicsforice.com of the problems with the phone on 3/23/22. The **pen was not recognized as connecting, and callers experience a disruptive echo when I speak with them. After many discussions with electronicsforce.com, I was told electronicsforce.com would not send me a new phone or refund my money. ElectronicsForce.com sells older model phones that are both new and refurbished, and my phone was sold to me as new, but I was informed that my phones warranty expired on 6/28/21. Electronicsforce.com said my only option is for them to repair it. While the phone was new, it was pre-activated on 6/28/20, and therefore, *******s one-year warranty had expired. I filled out a repair ticket and sent the phone to the electronics force to be repaired on 6/6/22. I was told it was sent to ******* for repair. I received the phone back on 9/3/22, and it is still broken. In fact, the **pen was missing from the returned phone and the replacement *******-manufactured **pen that I purchased does not stay in the phone. I have called the customer service line numerous times this month, and my calls roll over to their messaging service. I sense they have caller id and are hoping I stop calling. I sent an email last week and was told someone would call me this Monday, and no one called. I sent another email to them today, and there has been no response.

  Business Response

  Date: 10/04/2022

  please see our return policy

  *********************************************

  Shipping & Returns
  Return Policy: 
  
  1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise. 
  
  2 Returns/Exchanges are permitted within 14 days from the date of merchadise was delivered. All returns AND undelivered and refused packages  are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.
  
  a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. 
  
  b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. 
  
  c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable. 
  
  d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing. 
  
  e) All returns must be authorized by us, please click here for our online authorization request form, or email *************************, or call ************** to request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label). 
  
  f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by us. Otherwise all return shipping costs are the customers responsibility. 
  
  3) Your receipt is good for all manufacturers warranties (when applicable). 
  
  4) Your receipt will be necessary for any future warranty or insurance claims you may need to make. Please keep it in a safe place. We cannot issue duplicate receipts. 
  
  5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt. 
  g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at ************
  
  6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately. 
  
  7) We reserve the right to limit quantities. 
  8) We Reserve the right to cancel order without furher notice
  
  9) All images are for illustration only, and may not represent the product described. 
  
  10) We are not responsible for typographical errors.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Netgear hotspot on 8/3/22, received 8/6/22. Order # ******. The item arrived scratched up and without an AC adapter, which I was willing to overlook if it worked. It does not work. I filled out the form to process a return and receive an authorization number on 8/10/22. Waited the 48 hours specified to receive an authorization number, which never came. Could not call customer service until 8/15/22 due to their hours. I asked to process a return, and the *** directed me to fill out a "contact us" form. At this point I'm sure I'm being passed around and no one is going to contact me. Please remove the charge of $289.09 from my credit card before the 14 days after delivery (which would be 8/20/22) are up.

  Business Response

  Date: 08/16/2022

  Hello

  to request  a return use our RMA  form at the link below

  *********************************************

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I had already filled out this form with no answer. I had to make a phone call and fill out a different form in order to get an RMA#. After I shipped back my item, I received a phone call disputing my refund request. I would still like a refund for the non-working item I received.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  * ******
  
  
  
  
   
  

  Business Response

  Date: 10/13/2022

  what is the tracking # for the device you send back ?