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Business Profile

Storage Units

Stop and Stor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Stop and Stor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stop and Stor has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan.3 I paid my bill for both units online .I used to use the phone service I figured online was better and convenient but not so the company billed me $15 late charge and $25 check returned on a bill that was already paid January 7 because I checked with my bank also online service is not accurate and give you proper information it says autopay will be deducted 10 days ago after billing invoice thats not giving me a date and it's not billing both units together I have to go in and put my debit card number in twice and pay for my units separately so I didn't want it over the phone is better and easier and it keeps your credit card on file online service does neither the company no the problem and the situation a problem the storage place manager or faculty can handle but they leaving it up to the unit staff to handle my problem is not with the manager or facility the service their is excellent my problem is with the company billing and resolving the problem on their end.I know how auto pay works I pay all of my bills like that cable,phone,etc. A date ,time is giving or you set a date the first of every month 9th ,23rd so on so iI didn't want it cause it's not accurate also I have two units why would I set up for one and not the other.We have a ***** period to pay for our unit by the 4th of each month before late charges are excessed I would like and appreciate for the company management of billing or who ever holds that department to resolve this issue and contact me as a customer

      Business Response

      Date: 02/05/2025

      Dear **** ******,


      After reviewing your complaint and speaking with you about your account, our investigation came up with the following: We found that you made an *** payment for both of your units on December 4, 2024. When processing the payment for Unit 5430, it appears that you inadvertently enrolled in Auto-Pay for that unit. As a result, on January 2, 2025, an *** payment was automatically processed through our system. The following day, you made a separate payment for both of your units.

      On January 9, 2025, the *** payment that was processed on January 2nd was charge backed, leading to the removal of that payment from your account. This resulted in a $25 *** fee due to the returned payment. During our conversation, I explained to you that this fee is applied because our bank imposes a charge for returned payments, and this policy applies to all customers. However, I assured you that no late fees were added to your account.
      You mentioned that you are experiencing difficulties making payments online. To assist you, I walked you through the process and, as a courtesy for the confusion, processed your payment over the phone without an additional fee. Moving forward, I explained to you to please not hesitate to contact me directly if you encountered any issues while making payments.

      If you have any further questions or concerns, please feel free to reach out. We appreciate your business and are here to help.


    Stop and Stor is NOT a BBB Accredited Business.

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