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Business Profile

Spa

Next Level Aesthetics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Next level aesthetics on 4/10/24 to get a facial It was advertised on Instagram at a discount. After receiving the facial, **** went over payment options with me. She said she needed my social security for appointments only. She told me to sign the membership to receive a discount for further facials. She did not tell me that it was a 12 month committment and she will be applying for credit. **** did not tell me she was applying for a credit. She applied for a credit of $2400. She said i can pay monthly to receive a discount. She never informed me that i was applying with ****** credit company. She didnt give me a copy of the contract. She mislead me stating that i was signing the membership to receive a discount. I am furious that she ran my name and applied for credit without informing me. Im in the process of buying property and would have never agreed to apply for credit for a facial. I tried reaching out to ************** by phone and email. No one answered and the email was returned to sender. She refused to give me any documentation stating that the contract was cancelled.

Next Level Aesthetics is NOT a BBB Accredited Business.

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