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Business Profile

Security System Monitors

SST

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************** I do not have a contract with SST. They did not provide with the original contract as I requested

  • Initial Complaint

    Date:09/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** recently closed their doors and sold their loans to SST (which appears to be a collections agency with horrible reviews) SST and Tally both sent notifications that if I had an auto debit set up that I would not need to do anything further. SST sent me notification that my payment would be withdrawn on 10/11/2024 This is not a date I selected, it was selected by them and they had to give a certain amount of notice for the auto debit. So thats fine. Nothing else was explained, yet starting yesterday I have been receiving 5-10 "Spam Risk" calls a day. Come to find out, SST has now stated that my account with them is 5 days delinquent and a payment was due on 9/21/2024 If I do not pay by the "end of the month" which is Monday. Then they will report me as delinquent to the credit bureaus. I went on to set up an account on their website so I could try to gather more information-- if I go to make a payment it clearly shows that my next payment is already scheduled for 10/11/2024 How can they do this? How can they report this as delinquent and report me to the credit bureaus when they set these terms. How can they change the dates and not notify me. I have screen shots of the text messages and I have all of the emails.

SST is NOT a BBB Accredited Business.

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