Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered glasses from designer optics on 4/1 with free 7-10 day shipping. I have not received the order and cannot track the order. I called and customer service hung up on me. This is an awful experience. I ordered the glasses for surgery and was unable to get them in time and have no way to track the order. I am wondering if the company is even legitimate

  Business Response

  Date: 04/29/2025

  Dear ****,
  We sincerely apologize for the delay with your order.
  The item you selected ***** GG1871O eyeglasses is currently backordered from the manufacturer, and at this time, we have not been provided with a definitive restock date. Please know that we are in constant communication with the manufacturer, and as soon as the product becomes available, it will be shipped to you without delay. You will receive an email with your tracking information once your order is on its way.
  The backorder is due to factors inherent to the production of high-end designer eyewear. Delays can occur for several reasons:
  High Demand for Luxury Products Popular styles often exceed production capacity.
  Exclusivity and *************************** brands manufacture in smaller quantities to preserve quality and exclusivity.
  Rigorous ************************ brands follow strict quality control procedures that may lengthen turnaround time.
  Supply Chain Complexities The use of premium materials and skilled craftsmanship can occasionally lead to manufacturing or shipping delays.
  While these delays are rare, they can occur with in-demand designer items. We are actively monitoring your order to ensure it ships as soon as it becomes available.
  Additionally, we want to reassure you that Designer Optics is a 100% legitimate and authorized retailer. All of our products are 100% authentic, sourced directly from manufacturers or their authorized distributors. We take pride in providing genuine, high-quality eyewear and have built long-standing relationships with top luxury brands across the industry.
  If you're comfortable waiting, no further action is needed well notify you with tracking information the moment your order ships.
  If you would prefer another option, were happy to assist:
  Choose an Alternative Frame Browse our in-stock selection and let us know if you'd like help finding a similar style.
  Cancel Your Order If you no longer wish to wait, we can cancel the order and issue a full refund to your original payment method.
  Please reply to this email and let us know how youd like to proceed.
  Thank you again for your patience and understanding. We appreciate your business and look forward to resolving this for you.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order Tuesday 4/8/25 for some in-stock prescription glasses. I paid an extra $40 for overnight shipping. Their website shows 2 business day for in stock items. I messaged them business day 2 and they confirmed the glasses were done in their lab and would be shipped out Thursday 4/10 or Friday 4/11. Since then this week, *** tried contacting them during business hours twice with no answer or response to their websites messaging center. As of right now I have no way of cancelling this order and getting a refund. My credit card company requests I try with the company I made the purchase with for a refund first. Im hoping this may help me receive my desired resolution of a full refund immediately.

  Business Response

  Date: 04/29/2025

  Thank you for your patience and for reaching out.
  We would like to clarify that your order has already shipped, and tracking information was sent to you via email.
  Due to the delay and the concerns you raised, we have authorized a full refund for your order once the returned glasses are received.
  Please note that while you selected overnight shipping, the overnight delivery service applies once the glasses leave our facility. Prescription orders require production time, including custom lens fabrication and a final quality control inspection, which can add additional time even for in-stock frames.
  We also want to mention that our office was closed for the holiday week, which is why you may have experienced difficulty reaching our customer service team during that time. We apologize for any confusion and truly regret the inconvenience this caused.
  As soon as we receive the returned glasses, we will immediately process your full refund. Please allow a few business days after that for the refund to reflect on your account, depending on your bank or credit card providers timelines.
  We appreciate your understanding and are here if you have any further questions or need additional assistance.

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the wrong frames they sent me a return slip on April 4th I returned them on April 4th via **** *** shows they were delivered April 8th signed by ***** I still haven't received any notification of my refund being processed. When I call their customer services line as soon as they open im caller 2 with a 2 minute wait time then im caller 5 with a 50 minute wait time then eventually they just disconnect the call. I've emailed them and haven't received a response.

  Business Response

  Date: 04/29/2025

  Thank you for reaching out and for your patience.
  We have reviewed your case, and we can confirm that your refund has already been processed.
  Please note that depending on your bank or credit card provider, it may take several business days for the refund to appear on your statement.
  We apologize for any confusion caused by the timing of our holiday closure and for any difficulty you experienced when trying to reach us. We truly appreciate your understanding and are sorry for any frustration this situation caused.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered eyeglasses 2/21/25. Received eyeglasses over 4 weeks later on 3/25/25. The lenses were dome shaped and caused extremely distorted vision. Contacted Designer Optics With complaint and they responded it may just be the *** height.I went to the optician in the office where I had my eye exam. They did an evaluation of the lenses.They said theyd never seen anything like anything like it. They said the lenses were defective.I contacted Designer Optics with this info 1) They were standard Polycarbonate lenses not HIGH INDEX that I paid for.2) The base curves of these lenses are way off. They had a dome, goggle shape.The usual base curve for high index lenses is 1.75. The Right lens base curve is 7.25. The Left lens base curve is 3.0. 3)The *** height is 24mm and should be 30mm I shipped them back to Designer Optics. They received them April 3. They didnt acknowledge they were defective.I dont trust this optical business. I asked for a refund. They sighted there company policy. They dont give refund on custom made lenses .I reminded them they were confirmed by a reputable optical department as defective.They stated they dont give refunds.on lenses and only 80% of frames.They have the eyeglasses. They didnt waste any resources making these lenses since they were defective material.I paid Designer Optics $454.04 for these defective eyeglasses.I want a full refund.which Ive requested multiple times to no avail.Please help resolve.

  Business Response

  Date: 04/29/2025

  Thank you for your follow-up.
  We understand your frustration and regret that this experience has not met your expectations.
  As per our company policy, which is clearly stated at checkout and in our return terms, prescription lenses are custom-made medical devices and are non-refundable. Frames are eligible for a partial refund of 80% of their value, as also outlined in our terms. These policies are standard across much of the optical industry, particularly for custom prescription orders, and are compliant with all applicable regulations.
  We carefully reviewed your returned glasses upon receipt. Our records show that the lenses were fabricated based on the prescription and specifications provided at the time of your order. We did not find any manufacturing defects according to our inspection standards. However, we fully respect that you were dissatisfied with the product, and we processed the eligible refund amount accordingly.
  While we regret that you are unhappy with the outcome, we must adhere to our established policies and are unable to issue a full refund.
  The eligible refund will be processed promptly as we receive the glasses in our system and should reflect on your account within a few business days, depending on your bank or credit card provider.
  Thank you again for your understanding.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 25th was the order date for my glasses that I got slightly discounted by a promo they were doing. I ordered my glasses from Designer Optics because of the lower price and said guaranteed shipping within a week. I noticed it was a little over a week and then reached out to their chat where I spoke with someone who said that there were issues because their warehouse didnt have them but that the manufacturer (*****) had them. Subsequently I called Prada to make sure I wasnt just left waiting out on an empty promise. I was told they had the glasses and then I said I was going to wait a little bit because it was from a third party and just giving leniency to them. When I told the guy the name of the place he had me wait a second and told me that they arent an authorized seller. Few days pass still no shipping confirmation. I try to use the chat again and its the same woman I spoke to and she just copies the last cookie cutter response pretty much about Designer Optics being in contact with *****. I type back that I was confused because I spoke to someone from ***** who told me I could have them this week shipped or pick them up in a store sooner. No response after waiting. ******* theyre selling counterfeit designer and confused on their business practices if theyre registered BBB but cant get the ability to be an authorized seller for designer.

  Business Response

  Date: 04/29/2025

  Thank you for bringing your concerns to our attention.
  We would like to assure you that Designer Optics is a trusted and authorized retailer, and we only sell 100% authentic products sourced directly from manufacturers or their authorized distributors. We take product authenticity very seriously and have built our reputation over many years by providing genuine designer eyewear to our customers.
  Regarding your order, the specific Prada frame you selected unfortunately became temporarily backordered at the time your purchase was processed. While we made every effort to fulfill your order as quickly as possible including coordinating directly with the manufacturer the delay was beyond our immediate control. We sincerely apologize for any confusion and frustration this may have caused.
  We are committed to full transparency and excellent service. If you would prefer, we can either continue to process your order and ship your glasses as soon as they are available, or we can offer you a full refund if you would rather not wait.
  Please let us know how you would like to proceed. We truly appreciate your understanding and your trust in Designer Optics.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of prescription sunglasses and called the company letting them know that I unexpectedly had to leave the country so I needed themdelivered by March 25 as I was leaving the next day I received the glasses in unacceptable condition. They had some kind of glue on bridge inside and out, the lenses were discolored and greasy, one eye lense was popped out and they were not even made to my correct prescription. I immediately brought them to my local optometrist, made sure the prescription was not mine, which I already knew because I cant see out of them and then put them in the mail all but 20 minutes later after receiving them as I was leaving the country in the morning. The company will not credit my card, says damage must of happened after they mailed and that they cleaned them up and ready to ship. Mail coming and going is time stamped. What did mess them up in 20 minutes and why lol. Im out of the country, they are not my prescription they are telling me they are. I just want my money back and to never do business with an untrustworthy business like this. Im not even sure if there products are authentic. Shady business 100% They dont post negative reviews so they are altering that somehow. Plenty of warnings about them online and wish I had done my homework.

  Business Response

  Date: 04/28/2025

  Dear *******,
  Thank you for getting back to us and for sending over the additional photos.
  I have personally reviewed the images you provided, along with your original order details and the final inspection records from our lab. Here is what we found:
  Our optician team carefully inspected your lenses prior to shipment. After your concerns were raised, we re-verified the lenses using a lensometer, and the prescription matches exactly what was submitted with your order.
  Based on the photos you sent, the damage to the frame including the glue residue and displaced lens appears to have occurred after the order left our facility. The product had passed our quality control inspection and would not have been cleared for shipment if it was in that condition.
  We understand this situation has been frustrating. Since a chargeback has already been filed with your credit card company, the final decision regarding your refund will now be made by them. We have submitted all documentation for review and will fully comply with their final determination.
  We appreciate your patience as this process is completed.

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi I received this email I have not resolved anything and would not like this to be closed?
  I returned this companies defective product and they have confirmed this and they have had it in their possession since a couple days after I had initially received it and they refuse to refund my money.
  They have basically stolen my money.
  I want nothing from them,but to credit my card for the junk they sent me.
  If you search negative reviews you will see they are selling fake designer and something is wrong with the actual prescription when making sunglasses.
  They say they have made it to your prescription, but it is not. Several people confirm this.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 05/19/2025

  Dear Better Business Bureau and *** *************** you for the opportunity to respond to this complaint. We are sorry to hear that *** ***** was dissatisfied with her experience and appreciate the chance to address her concerns. At Designer Optics, we strive to provide prompt, transparent service and have made multiple efforts to resolve this matter in good faith.
  
  1. Prescription Submission and Order Start
  On March 12, 2025, *** ***** proactively reached out via email to ensure that her prescription had been received for Order #******. We confirmed the prescription and submitted it to our lab promptly so the order could proceed without delays.
  
  2. Delivery Timing and Travel Notification
  On March 18, 2025, *** ***** contacted us to let us know she would need to leave the country on March 25, 2025, and requested that the glasses be delivered before her departure. She expressed concern that if the order could not arrive by Friday, March 22, she would need to find a local alternative.
  On March 20, 2025, our team informed her that her order had shipped and provided tracking number ************, confirming it was en route.
  While we did act quickly and upgraded the fulfillment to accommodate her urgent timeline, we understand the situation was time-sensitive and acknowledge that this created stress regarding delivery.
  
  3. Return and Refund Communication
  After receiving the glasses, *** ***** informed us that the prescription lenses did not work for her and returned the item. Although our policy states that prescription lenses are non-refundable due to their customized nature, we offered a resolution on April 8, 2025, that included:
  A full refund for the frame
  A 50% refund on the lenses, exceeding our usual practice
  A discount toward a future purchase, if she chose to order again
  This offer was made as a gesture of goodwill, despite there being no evidence of a manufacturing defect.
  
  4. Chargeback Filing
  *** ***** later filed a chargeback with her credit card provider. We have submitted all supporting documentation to the payment processor, including order records, prescription submission, shipping confirmation, and our proposed resolution.
  We respect the process and will abide by the outcome of the chargeback investigation.
  We also advised *** ***** that our refund offer would remain open if she chose to withdraw the dispute and resolve the matter directly.
  
  5. Product Authenticity and Prescription Accuracy
  We categorically deny any suggestion of selling counterfeit or defective products. Designer Optics is an authorized retailer for all brands we offer. All prescription lenses are made by certified optical laboratories, based on the prescriptions provided by customers.
  Had we received verification from her optometrist confirming the lenses were made incorrectly, we would have promptly remade them at no charge. Unfortunately, no such documentation was provided.
  
  Conclusion
  We regret that this experience did not meet *** ****** expectations, particularly as a returning customer. From the beginning, we worked to fulfill her order promptly, upgraded shipping based on her travel needs, and offered a resolution above policy when she was dissatisfied.
  We remain committed to customer satisfaction and open to resolving this directly, should *** ***** wish to do so..

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant mailed me 2 duplicate items out of 3. Upon contacting them via e-mail accepting a return and refund, thry e-mailed me a return label and items were mailed back on 3/18. I received PARTIAL refund claiming that I did not return 1 of the items ordered even though I returned ALL items. Upon contacting them they refused to issue full refund and they charged me restocking fee for an item I never received. I have attempted to come to a resolution, but all they can say is that I am making false statements, and they will not issue refund.

  Business Response

  Date: 04/28/2025

  Thank you for your message.
  We reviewed your return, and I would like to confirm that a refund was issued for all three items you ordered. The difference youre seeing is due to the 20% restocking fee, as outlined in our return policy for orders with three or more frames, as well as the original shipping charge, which is non-refundable.
  If you would like, we can send you a full breakdown of the refund calculation for your records.
  Please let us know if you have any further questions were happy to help!

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased mirrored sunglasses with my Rx in them and added polarized shading to them . I purchased them Feb 22nd and recieved them March 26. Total cost was $335.75. Had to pay additional shipping to make sure if my package was lost it wouldnt be just me out of luck. The glasses I purchased say mirrored lenses in the item description. When I purchased them they still say mirrored and show a picture of mirrored sunglasses on my digital receipt. They also show I have added polarized to the lenses. When I recieved them they have no mirror finish. Theyre saying I lost my mirror lenses when I made them Rx lenses . No where does it state that. Even though I feel like this is a 100% on them I offered to pay the difference of adding mirror to them. They refused to repair and refused to offer any refund. They would charge me for an additional pair of glasses to fix the problem at even more money than what the original cost was.

  Business Response

  Date: 04/30/2025

  Dear ******,
  Thank you for your message, and we truly regret the frustration this situation has caused.
  Weve reviewed your order details thoroughly, including the product listing and lens selections. While the item description and imagery may show mirrored lenses, please note that this reflects the non-prescription version of the sunglasses. When prescription lenses are added, the original lenses are replaced with custom-made prescription lenses. Cosmetic enhancements like mirror coating are not included by default and must be specifically selected during the customization process.
  We sincerely apologize for any confusion. We also appreciate that you offered to pay the difference to add the mirror finish. Unfortunately, once prescription lenses are fabricated, they cannot be altered the lenses would need to be fully remade.
  While we cannot remake them for free, we would be happy to offer you a discounted rate on a new set of lenses that includes both your prescription and the mirror finish. Our team can work with you directly to apply that discount and ensure the correct selections are made.
  We understand your disappointment, and our goal is to make this right in a fair and transparent way. Please let us know if youd like to proceed with the discounted lens remake or if you have any further questions.
  Sincerely,
  ******************************** **************** ******** ****** ****************

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pair of prescription glasses. The pair of **** **** glasses have been previously damaged prior to shipping. The lenses are completely scratched. The coach sunglasses left arm is broken. At this point I want a refund and will be getting glasses from a local place. Ive been in contact with them. They want me to pay to replace the glasses. I want my money back and will stick locally to getting glasses for now on.

  Business Response

  Date: 04/28/2025

  Dear ********,
  Thank you for your response.
  We would like to clarify the situation regarding your order:
  Both the **** **** and Coach frames were carefully inspected by our quality control team before shipment. No scratches, damages, or defects were noted at the time they left our facility.
  We have now received the returned frames, and upon inspection, they are significantly scratched and damaged.
  Based on our records and inspection findings, the frames were not shipped to you in damaged condition, and unfortunately, we cannot honor the return under these circumstances.
  As a courtesy, we had offered to remake the **** **** lenses at a discounted cost, but since the items were returned in a condition different from how they were sent, we are unable to issue a refund.
  We regret that this situation did not work out and appreciate your understanding.
  Please let us know if you would like us to assist further with repair options.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This has been going on this February and youve have the glasses back in your possession since February as well. Tomorrow is May 1 and Im just not getting a response from you. And you still have the glasses in your possession as well. I want my money back! 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  Business Response

  Date: 05/19/2025

  Dear Better Business Bureau and *** *************** you for the opportunity to provide further clarification. We sincerely apologize for the frustration this situation has caused and understand your concern.
  
  1. Timeline and Inspection Findings
  As of March 12, 2025, we had been in communication with *** ***** regarding her returned **** **** glasses. Our last message noted that the item had been carefully inspected before shipping and was securely packaged. Since that time, we have conducted an additional assessment of the returned product to provide a more comprehensive resolution.
  
  2. Product Condition Upon Return
  Upon detailed inspection, we confirmed the following:
  The temples are missing rhinestones, which is considered physical and cosmetic damage not covered by the manufacturers standard warranty.
  The lenses are significantly scratched beyond what is considered normal wear and tear. This type of damage is also not covered under warranty, as it does not stem from a manufacturing defect.
  
  3. Available Resolution Options
  In light of this, we are offering the following two options:
  Frame Repair: We can replace the temples and restore the rhinestones for a standard warranty service fee.
  Lens Replacement: **************** wish to have the lenses redone, we can provide new lenses at the standard remake cost.
  These options are consistent with our policies on damage not covered under manufacturer warranty but are extended as a courtesy to help resolve this matter fairly.
  
  4. Commitment to Resolution
  We regret the delay in communication since March and acknowledge the inconvenience that has caused. We want to resolve this matter promptly and respectfully. *** ***** may choose to proceed with either of the above options or request that the glasses be returned to her as-is.
  We remain at her service and await her direction.
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You guys have had my glasses back since February and it is now May 21 and Im just now getting a response from you guys. I did not damaged the glasses. I received them like that. I would hope that such a big business like yourself would be better about helping your customers. I still expect a full refund 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of expensive sunglasses, over $200. I paid for next day shipping and it has been 3 days now and no glasses, no way to contact anyone. Their email address does not work. I tried calling and finally after 30 minutes of waiting I reached my place in line to speak to a representative and they hung up on me. I still have no glasses and no email confirming they have been shipped. I would not recommend these people for anything. I just want my sunglasses.

  Business Response

  Date: 04/22/2025

  While your order was processed and shipped, we recognize that the delivery did not meet the expectations for next-day service. To address this, we refunded your shipping fee in full as a gesture of goodwill.
  Designer Optics is a legitimate, authorized retailer, and while we may experience occasional delays or high call volumes, our team works hard to respond to every customer and ensure each order is handled properly.
  If you still have any concerns or need further assistance, please dont hesitate to reach out to us at ********************************** with your order number, and well be happy to help.