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Business Profile

Online Retailer

Snowe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/18/2023 I purchased sheets and they arrived. I washed them and put them on my bed. I then took them off to wash them again and when I was putting them back on the bed I noticed a spot. As I looked further, there were spots in quite a few places. I took pictures emailed the company asking to return the sheets and get a refund. I had purchased these in hopes they would last longer than my usual cheaper sheets. I emailed them 3 times asking for a response but have not received one. I would like my money back and if the email me a shipping label I will happily send them the sheets.

  • Initial Complaint

    Date:01/04/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/8/23 and the order has not shipped. I reached out via email on 12/20/23 to check on the status of my order. I received an automated message that I would be contacted within 2-4 business days. As of 1/3/24 I have not received any information on my order.

    Business Response

    Date: 01/04/2024

    **************** has contacted the customer as of 1/4/2024 to inform them that they have been refunded for the delayed order in full. We will also still be shipping the product as an apology for any inconvenience caused. 

    Customer Answer

    Date: 01/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been attempting to order the Classic Bathrobe for a year (since December of 2022) company strung me along and told me it would be back in stock. Finally, item showed back in stock on 11/23/24. So, I placed an order for that item that showed in stock on 11/23. Item was actually not in stock, and I received email from Snowe suggesting a replacement item (Honeycomb Bathrobe) offering me 15% off (bait and switch) I emailed back and stated, that yes, I wanted to purchase the suggested item but no 15% off code was given to me. I then received an automated email which was an order update, showing that replacement item was ordered by Snowe but the original out of stock order number was used, and no shipping or tracking information is accessible. There has been no update, and the item does not show it has shipped. Tried to contact company MULTIPLE times with no response. Company just went ahead and charged me for item that has not shipped, and I was given no other details and not contacted by company. Horrible experience.

    Business Response

    Date: 01/04/2024

    Customer service fully refunded this customer on 12/4 and delivered the Honeycomb Bathrobe to the customer on 12/16. Once they received the item, they contacted customer service on 12/27 with concerns regarding the robes quality. We responded the same day, and have yet to receive a response.

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date 4/19/2021 Amount $311.00 Company promises long-lasting "heritage" linen sheets that are "...made to last for decades.", and "...primed to age beautifully." My sheets are falling apart in less than 2 years, after caring for sheets according to the company's recommendations. Condition of sheets exceeds normal wear and tear. Brought this to Snowe's attention. Employee made an offer of a discount on new sheets. I want a refund instead. I expressed my unhappiness with the offer and was told that because I was not nice or humorous in my email, and because I expressed my unhappiness in email and on social media, the offer was lessened. I was accused of blackmail and lied to about inability to authorize a refund. Order confirmation number #**********

    Customer Answer

    Date: 03/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Snowe in February 2022, it was a set of bowls. I was charged for the order and still haven't received it. I have emailed their customer service about 8 times about this and they kept telling me it was delayed because of supply chain problems. They haven't responded to my last 5 emails now and I want to cancel the order and receive a refund.

    Customer Answer

    Date: 04/16/2023

    Better Business Bureau:

    At this time, I have not been contacted by Snowe regarding complaint ID ********.

    Sincerely,

    **************************

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in full for a product via the website. I never received the product so I tried to contact the company but they have no phone number and only can be contacted via email. I sent several emails with no response. It has been a month with no response of any kind. I simply want my money back and for the company to not be able to do this to another customer.

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a homeware item from Snowe back in Nov 2021 and they never shipped it. I checked in with their customer support team on a near monthly basis to ask for updates, and they always told me it would ship "next month", due to supply chain issues. Eventually, they started ignoring my emails. They also deleted my comments asking for a refund from their Instagram page in order to keep up the appearance that they're a reputable business. They are not.

    Customer Answer

    Date: 03/18/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Snowe has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a robe and two towels for my wife on December 20,2022. The order number is #**********. They arrived on 12/24/22 and my card was charged $144.16. I was very disappointed in the quality of my items and decided it wasn't what we wanted and would return them. We have sent multiple emails starting on 12/26/22 for a return label to ship them back and get our money back. I have not received any response at all from Snowe. I have attempted to call the number that I found for their customer service which I assume has been disconnected because it is a busy every time day or night. Upon reviewing their reviews, I seem to be one of many with no response. Please advise on what I can do to get this problem resolved.

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2022 I placed an order for sheets from Snowe and my credit card company was charged ****** on 11/27/22. I did receive the sheets but I must have inadvertently ordered the wrong size. My intent was to return the product for an exchange of the correct size. I requested a printable return label from their customer service help department acknowledging that I was aware of the return fee. I have been sending a form of this request weekly since then. Each time I have received a form acknowledgment from them with assurance that they honor their 60 day return policy. The irony of this if the fact that I love their sheets and having been buying them for a while. The order# is **********. I would appreciate help with this issue. ***************************

    Customer Answer

    Date: 02/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Snowe regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - 11/26/22, purchased Sateen Sheet Set - ********** **************** White online for $192.53 Order #********** - 11/30/22, email from Snowe: Im sorry to notify you that due to a glitch in our system, you did not receive a notification that the Sateen Sheet Set - ********** **************** White in your order was unfortunately unavailable to ship when you made your purchase. Im afraid we do not currently have an expected timeline to share. If youd like, we can keep your order in place until we do have more information for you.My response: Thank you for letting me know. Is there another color in the sateen California-king ***** set that is available? I would like that expedite shipped if there is. Otherwise if there is an upgraded, ie linen, ***** set in stock, I would appreciate that too. Otherwise please cancel the order at a full refund no expected timeline on a purchase that large does not work for me.Thank you for your support, and let me know what you can do.Response from Snowe: someone from our team will be in touch within 5-7 business days- 12/3, email from me: Its been weeks since I placed my order, I received an email that due to a glitch you took my money even though the product was indefinitely out of stock, and I havent heard any response from support. As far as I know there is no support phone number. This is absolutely unacceptable. Please resolve this issue per my email asap.12/19/22, email from me: Hi. It has now been well over two weeks and *** received no response. You have $191.53 of my money, with no ability to deliver the product I purchased. I will be filing a formal complaint with the BBB. Please return my money immediately.

Snowe is NOT a BBB Accredited Business.

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