Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 pairs of black grip power pads for working out on Jan. 6th 2022 and to this day, I am still fighting to get a refund because they sent me the wrong color. Only 1 of the pair of power pads were returned back to the seller (my brother ended up using the other one so I knew I wouldn't get a refund, so I only sent one back). Their Returned Policy state "This item must be new and never used. If youre exchanging, well send you new Cobra Grips and pay the shipping expenses for the exchanged item." They received the pair of glove at my own expense paying shipping cost ($16.40 ****** and asked for the original packaging! I shipped it new cardboard box with bubble zip-lock. I am still fighting to this day for my refund! It also came with a cheap mesh bag to carry the gloves that wasn't included in the return, these costs a $1 from *****, I am sure they have stock for these in their shipping ***** Overall, I am not happy at all for the rude service I've received. I am hoping you can assist. Either a replacement of the black leather glove, or a refund of the 1 pair of gloves. They can knock the mesh bag at $1 if they want, and I'll pay the difference! I've attached one that I have that's similar. I buy a lot of gym equipment.Just so you're aware, I am a ** citizen living in *****. I've purchased their gloves several times in the past but the international shipping cost is always expensive. With my new recent job, it allowed me to travel back to ****** and I took advt. of this opportunity to purchase more gloves because the shipping cost would be a lot cheaper, delivery would be within ******, not to *****.

  Business Response

  Date: 04/21/2023

  Hello, all grips are use in sporting goods and can not *********** once item been open and used! this costumer from span and order 2 items from **, we did ship them twice since 1st address that costumer proved in *** was not valid. We did ship items back but She return one of them in a USED condign not new original pair for that reason She was denied in giving any refund. Now she became smart and went after our financial incaution, our legal department got involved and denied that request for a chargeback as well. Over all she just trying to scheme ** and our store please see below order details thank you for your concern and your complain
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  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Email screen shots show they  accepted with no original packaging as long as gloves were used! I was following exactly their instructions and even only sent one pair back because it was USED! They denied refund because of no original packaging which they clearly stated theyd accept  no original packaging. Now their response now to BBB is no refund because the gloves were used, not due to no original packaging. Please have them show proof the gloves I returned were used then! 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
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  Business Response

  Date: 05/17/2023

  Hello, we be happy to provide a refund for the pair as soon as we get our original packing, please have your compline print this email and mail our original packing to

   

  *** ****
  
  ***** ********
  
  ******* ** *****

  complaint #********.

  please be sure to have a valid tracking number thank you 

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