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Business Profile

Online Retailer

Gravity Blankets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Gravity Blankets's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gravity Blankets has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** **



       

      ********* to inquire about the status of my return. Those four dates were: December 10, 2024; December 20, 2024; January 19, 2025; and April 20, 2025. I am seeking a $75.68 refund, which comprises the $100.68 I paid for the weighted blanket, reduced by $25 for the restocking fee.

    • Initial Complaint

      Date:03/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Gravity Blankets regarding complaint ID ********.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this for a Christmas present. It turned out to be too heavy for the recipient to manage and tried to return it within the 30 period, however, the website ran me around in circles to no avail and there are no legitimate customer service numbers to receive help in the matter. I paid extra for overnight shipping to arrive in time for Christmas. The intended recipient has attempted to help resolve the matter and experienced the same run around. This is not acceptable business and I am at this point the tenth person to bring it to the BBB of NY attention.

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Gravity Blankets regarding complaint ID ********.

      Sincerely,

      ******* **********

    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Gravity Weighted Sleep Mask as a gift. When I opened the package to give the gift to the recipient (my husband) the package was infested with an ants' nest. I had to immediately remove the package outside and spray it with RAID bug spray to kill the ants. There were ants all over the shipping package and the product package, all of which I had to spray down. Because of this, the product is unusable and I contacted the company to initiate a return/refund. The only way to get in touch is an email or email form. I emailed the company (with the contact email address provided in my order confirmation) on Thursday, 05Sept explaining the situation and requesting a refund. By Saturday, I decided to instead use their email form on the website to see if that would get a response quicker. I followed up to my email on Monday, and again on Wednesday. It has been a full week without any response, and reading reviews, I doubt I will get a response, so I am filing a complaint. Essentially, the product I received brought an ants' nest into my home and I believe I should be at least refunded the amount I paid for the product, since it is unusable. Attaching pictures post-spray for evidence; note in the photos the ants are dead, and there were many, many more ants before I had a chance to get the spray and handle the situation.

    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on the companys website for the following product on July 24, 2024 for my husband as a gift.******************************************************************************************************************* Unfortunately he doesnt like the blanket.The company states on their website that theres a 30 day return policy.***************************************** I emailed the company on Aug 8 about a return/ refund. I never heard back. I followed up several times, and still no response.This company is not complying with the return policy listed on the website. The only reason I purchase this as a gift was due to the return policy.I would like to return this product and get a full refund.

    • Initial Complaint

      Date:07/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Gravity Blankets regarding complaint ID ********.

      Sincerely,

      *********************

    Gravity Blankets is NOT a BBB Accredited Business.

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