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Business Profile

Online Retailer

Flintts Mints

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 28th I placed an order (******) for ***** with Flintts Mints. They let me know it was delivered on March 10. I never received this order. I reached out 3 times with no response. Finally I received a response to my 4th time contacting them (they replied March 19th) with an offer to replace the order if I paid an additional $5.The customer service has been horrible and they have asked me to pay extra money for an order I did not receive.I don't want this order anymore because I refuse to shop at a company with poor service and I just want to be refunded for the items I never received.

    Customer Answer

    Date: 04/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by Flintts Mints regarding complaint ID ********.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:03/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 3/1/25. Order states delivered on 3/6/25. The order never physically arrived at my address. According to their website, if the order didn't arrive within 2 days of said delivery date, to reach out. I reached out. Initial email wasn't answered. Only got a response after commenting on a ******** Finally get a response. Seems because I didn't pay additional fees for damage, loss or theft - I cannot get a refund. I did not initially see this option as I was doing everything on my phone. Their solution was to offer a reduced cost replacement. This does not guarantee that I will actually receive the item. They state they consider confirmation of delivery from **** as fully delivered. So for that reason, my stating I never received it doesn't matter. So if I pay again, and don't get it. I'll be losing out again. How many times has a **** carrier not delivered something and marked it delivered? I can't tell you how many time's I hear about this. At this point I feel scammed.

    Customer Answer

    Date: 04/06/2025

    Better Business Bureau:

    At this time, I have not been contacted by Flintts Mints regarding complaint ID ********.

    Sincerely,

    ******* *****

Flintts Mints is NOT a BBB Accredited Business.

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