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Business Profile

Online Gaming

Underdog Fantasy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for Underdog Fantasy's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 418 total complaints in the last 3 years.
    • 264 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently won money on underdog fantasy a little over 400$, I went to withdraw it didnt immediately process so I went to bed woke up went to work. While I was on break I looked at the app and went to see the funds I attempted to withdraw in my balance, as well as it saying canceled withdrawal and now my account is under review I find this very fishy I might need to switch apps my user name is @******

      Business Response

      Date: 02/14/2025

      The customers account was restricted by *********************** Fraud and ******************* for use of a third party credit card and ****** account, a violation of Underdogs Terms of Use. Documents have been requested and must be provided before reinstatement.

    • Initial Complaint

      Date:02/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Underdog Fantasy has stolen $4547.72 from me. I recently won a bet after losing nearly $4000 on the app. After a couple hours my account had been suspended for no apparent reason. I uploaded documents in attempt to verify my identity and consumer support immediately banned my account with NO explanation. I have proof of everything.

      Business Response

      Date: 02/15/2025

      This customer is reaching out about an account that is not registered in their name and where they are not the authorized account holder. Therefore we are unable to comment.

      Customer Answer

      Date: 02/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The business refuses to clarify who the account is registered under. They constantly do this intentionally to prevent me from verifying ownership.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Underdog misrepresents their position and potential for the buyers opportunity to earn money. With the design of UX information, the player perceives that they are likely to earn more money than actual. Money is therefore spent under the condition that you have to play all of it to get any money out, requiring that if you import money, it cant be taken out unless you have earnings, eliminating any regret pulls

      Business Response

      Date: 02/19/2025

      The customers account had no play on the account after making a deposit that was tied to a deposit match promotion. Per the play-through requirements of that promotion, the funds required play-through, but no further account activity occurred. The matched funds were clawed back after expiring and the initial deposit has since been made withdrawable.

    • Initial Complaint

      Date:02/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******* ********, the email on the account of which I made is ************************** I betted on this app starting today with using their 50% deposit match bonus, I ended up gambling the full $1500 ($1000 I deposited, $500 bonus) and tried to withdraw $1200. They ended up sending me a email asking me to verify my identity or some documents, which I completely understand since they want to make sure nothing illegal is happening. I submitted my information/documents to the email, and Im currently waiting for a reply and for Underdog to reinstate my account so I can continue doing bets on there. I think theyre a good app to ****** on, but if issues like these persists I dont want to have to switch over to PrizePicks completely. Im hoping for a response from underdog and a swift resolution to this small problem hopefully. Thanks.

      Business Response

      Date: 02/15/2025

      The customer's account was flagged after attempting to withdraw to a third-party ****** source, a violation of Underdog's terms of use. Documents were requested, submitted, and the account was reinstated after a warning to use sources in their own name was issued.

    • Initial Complaint

      Date:02/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using underdog for over a year . I won over $400 on the app and they randomly suspended it for no reason and forfeited my funds .

      Business Response

      Date: 02/15/2025

      This customer is reaching out about an account that is not registered in their name and where they are not the authorized account holder. Therefore we are unable to comment.

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Underdog has wrongfully banned my account permanently for texting into support asking about their discord link and then after I spoke highly about referring my sister to the platform I got banned. I didnt do anything wrong and the fact that I have to fear talking to support is outrageous. I want my account back unbanned because I didnt do anything and it s wrong that Im being treated this way for having a civil conversation to support.

      Business Response

      Date: 02/14/2025

      The customer's account was initially restricted by Underdog Fantasy's Responsible Gaming team.  After a review, responsible gaming resources were provided and the customer's account was reinstated.  Shortly after, the customer's account was flagged for concerning statements made on Underdog Fantasy's Discord server. Following another review, it was determined by Underdog Fantasys ***************************** that customer's account should be closed and responsible gaming resources were once again provided. Remaining funds on customers account are bonus funds that are not eligible to be withdrawn.

      Customer Answer

      Date: 02/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT 

      UNDERDOG HAS MADE IT COEWR THEY BANNED ME WRONG AS I PROVIDED A EMAIL THEY DENT ME STATING THAT THE COMMENTS I MADE IN DISCORD WERE BEFORE MY ACCOUNT GOT REINSTATED AND WHEN I ASKED SUPPORT ABOUT SOMETHING THEY BANNED ME WRONGFully THinking I SAID THAT AFTER I GOT MY account BACK. They know they banned me wrong and wont give me my account back.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ****




       

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had won 431$ on underdogs using my own money. They suspended my account because I was depositing money and withdrawing it because I kept using the wrong card and had to withdraw the money as I was making the mistake by using my credit card and I wanted to use my debit card. They have suspended my account resulting in me not being able to withdraw my winnings. I have messaged them over 10 times and no response. I just want my account reopened so I can take out my funds. Please.

      Business Response

      Date: 02/14/2025

      Customer was warned multiple times by *********************** Fraud and ******************* for depositing funds and attempting to withdraw funds with little to no play-through. Documents were requested for repeated violation of Underdogs terms of use. Customers account was unrestricted after review of the provided documents, winnings were processed via withdrawal, and customers $100 deposit was refunded back to card used.

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They closed my account for no reason keep asking me to verify after I did 3x already

      Business Response

      Date: 02/13/2025

      The customer's account was restricted due to use of a third-party ****** account, a violation of Underdog's terms of use. Documents were requested and provided by the customer. A warning was issued, the account was unrestricted, and a withdrawal has since been processed.

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won prizes in their fantasy football tournament and was not paid, Ive emailed them numerous times and they are not responding

      Business Response

      Date: 02/14/2025

      Underdog Best Ball Draft contests are paid out on a round-by-round basis. After each round, customers are awarded partial prizes that ultimately add up to total winnings shown. All contests customer participated in have been settled and all winnings owed have been paid out accordingly.

    • Initial Complaint

      Date:02/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About a day ago, I won about $3000 from underdog for the first time. (Made my account about a week ago) I used the streak offer to win that amount, an offer that underdog already provides its customers/users to win and bet. I tried withdrawing my funds and I was able to make the request. Couple hours later I get an email saying my account is under security review and I have not gotten an explanation since. I know I didnt do anything wrong. I provided my info that they needed and am urgently waiting for a response. *** provided every documentation that they requested to verify that my account is clean.

      Business Response

      Date: 02/14/2025

      The customer's account was restricted by *********************** Fraud and ******************* due to use of a potential third-party ****** account, a violation of Underdog's terms of use. Documents were requested and provided by the customer. A warning was issued, the account was unrestricted, and a withdrawal has since been processed.

    Underdog Fantasy is NOT a BBB Accredited Business.

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