Complaints

This profile includes complaints for Plaza Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Plaza Auto Mall

  2740 Nostrand Avenue Brooklyn, NY 11210-5326

• 

  Plaza Auto Mall

  2746 Nostrand Avenue Brooklyn, NY 11210-5326

• 

  Plaza Auto Mall

  2751 Nostrand Ave Brooklyn, NY 11210

• 

  Plaza Auto Mall

  2721 Nostrand Avenue Brooklyn, NY 11210-5324

• 

  Plaza Auto Mall

  2748 Nostrand Avenue Brooklyn, NY 11210-5326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 17th 2024 I purchased a 2020 Honda Odyssey from *** Plaza Mall in Brooklyn. I paid ****** (29k miles) financed through my credit union. Upon inspection of the vehicle I noticed that the left side, rear break light cap was broken. I immediately told the sales man and he went to speak to his supervisor to see if the break light cap can be ***aired. When he returned he stated, "Yes, we'll fix that for you, I just need to have an email from my manager sent to the service department so they can order the break cap and I'll call you once that's done". Due to insurance issues I had to pick up the vehicle the following day August 18th, my husband and I walked with the salesman over to the service department to see if the back light could be fixed. The gentleman from the service department states he can't touch the vehicle without an email from the salesman supervisor, once he gets that, he'll order the part, it'll come in about 2-3 days, then he'll call us to bring the vehicle in for service. Its been three weeks and I've been getting excuses from the sales *** stating he's awaiting the email from his supervisor. It doesn't take 3 weeks to send an email to Service. I have several text from the salesman stating next week, or a few more days and I'll give you a call to bring in the vehicle for service...nothing. Why is it so difficult to fix such a small issue, when all it takes is a email sent to service?

  Business Response

  Date: 09/06/2024

  ***************, ******* ******** contacted *** ***********  He is bringing the vehicle in on Saturday so that it can be looked at.  He was appreciative of the call.

   

   

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. ***** from Honda Auto Mall called me ten minutes after I wrote my complaint to help resolve the issue. Took the vehicle in on Saturday, August 7th and the back rear light was replaced. This issue has been resolved!!! 
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a *** ******** from the Plaza Kia dealership in June 2022. Im yet to receive my title. Plaza Kia claimed that they sent the title to me but I did not receive it. Not knowing that NY is a title holding state, I did not know the title was supposed to be given to me. It wasnt until I refinanced the vehicle and the company I refinanced with asked for the title that I get to understand i should have been given the title. I went to the *** plaza dealership on Monday August 26, to ask for the title since everyone I spoke with over the phone was unwilling to help me. While at the dealership, I was told that I have to pay to get a new title on which I agreed , only because I need it to complete the transaction. I called the dealership today to find out if they file for the title. all Ive been getting is the run around . No one is helpful. The Lady at the desk that answers the phone is very rude and unhelpful and unprofessional, she even refused to get me a manager when I asked for one. I need to get my Title ASAP. Please help. I dont want to deal with this business longer than I need to. Thank you.

  Business Response

  Date: 09/06/2024

  A duplicate title was ordered for the customer.   It arrived, and he picked it up.

   

  This matter can be closed as resolved.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a brand new vehicle on August 1, 2024 from Plaza Hyundai. Three days after receiving the vehicle, it was brought back into their dealership and required new rotors and brake pads as the brand new car came with warped rotors and caused a significant safety issue. Car was fixed a few days later and upon taking it the next day on an out-of-state road trip The car dies in the middle of an interstate and goes into limp mode. Luckily, after the car has started up But with an issue like this, it is a safety hazard to drive. For over a week I have been trying to get an appointment into service and I keep getting runaround saying this issue requires a managers attention and he will call me back. The car is not even a month old and we are not able to enjoy our new vehicle. In the three weeks we have the car. It already has two significant safety hazard issues. When they fix the first issue, they scratched up the wheel caps on the vehicle of which they promised us a replacement on, and they refused to answer my question on that replacement as well

  Business Response

  Date: 08/28/2024

   I have this car in the shop now, I have personally taken over this case and I met with this client yesterday. I supplied a loaner car for now while we are investigating her issues. 
  
  

  Thank you

  ***************

  Service Director

• Initial Complaint

  Date:08/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** ( Toyota Dealership) ran my credit ,used pictures of license sent me confirmation congratulating me on the purchase of a certified pre owned 2022 Tundra. Then sold it to someone else without any discussion before doing so. Five days later another sales *** called asking why I had not arrived to drive and finish the purchase. *** was the initial sales *** who took my information, license picture via text. Several complaints on **** regarding questionable sales strategies inclusive of their sales manager and ***s. ******************** likely creating buyer frenzy creating false contractual sales agreements to move vehicles faster .

  Business Response

  Date: 08/27/2024

  Authorization was given to run credit and submit an application through our website.  This app came in on August 20th and did not materialize.   Our internet sales ***** ***orts that the consumer was upset because the vehicle he had interest in was sold.  The permission was granted to run the credit can work on approval.  A credit card was given to hold the vehicle, but it was not charged because we do not hold cars for more than 48hrs which the sales *** was unaware of.  

  The customer is not satisfied that he began the process, but was unable to get the vehicle that he had hoped for.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30, 2024 I purchased brand new Hyundai ********. I put $0 as down payment. This is a brand new car, and the CHECK ENGINE indicator appears on dashboard the next day on March 31. I notified Hyundai about the problem, and I was given an appointment of May 8, to bring the vehicle in for servicing. I took vehicle to Hyundai, and have not gotten vehicle back, as of to date, August 26, 2024. I have no car, but I am still paying finance payments. Hyundai Corporate representatives say the part needed to repair vehicle is on national backorder is this justifiable. Do I have any options

  Business Response

  Date: 08/28/2024

  The vehicle has been down since 5/8/24 pending b/ordered parts and there is no ETA as of this morning when I checked.  We have been updating **************** regularly but as you can imagine he is becoming very frustrated. Reading this Complaint, it seems that he is looking for the payments he has made during the time the vehicle has been in service. I did speak to **************** today and confirmed that he is looking for reimbursement for the payments he made while not having use of his car. I explained to him that was something he would have to take up with Hyundai Corporate.

  Thank you,

  ***************

  Service Director

   

• Initial Complaint

  Date:07/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/05/23, I purchased a Used 2021 Toyota C-HR w/ 11,135 miles, from Plaza Totyota Used car dealership. I gave down payment for $14,846.78 & finished paying in Full!!,the total= $ 31,978.00.On pick-up.In mid-Sept. 2023,driving in rain; My car began SWIRVING!! I felt fear for my ************* around me.The front tires were wasted/lack of grip! I went back to Plaza Toyota service ****** I was upset that 3mos. of purchase & approx. 4K iles in 3 mos., of purchase NO tire grip.I was tld they would replace one ******** MUST purchase other front tire. I was charged $266.00 for a 2020 (1yr.older than my car itself) .At best a "Sport,Ultra Hi-performance compatible tire,cost $198.00. They charged $a GOOD customer $240.00?? & only 3 mos. from purchase.I feel taken advantage of & 1 wk. today I went to complain of selling me a 4yr.old tire!! & probably charged me for TWO instead of a courtesy of one.I am swerving again!! Its ONE week since complaint & no response from dealership.

  Business Response

  Date: 07/31/2024

  As per ***************************, Pre-Owned Vehicle Director, everything that needed to be done on the vehicle was completed.  The vehicle was serviced and certified as stated.

  If needed, the customer can contact ***** directly at ************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business has given me the run around with getting my final plates. The business told me that my plates will be there in 2 weeks after I buy my vehicle giving me confidence to trust them. Fast forward to a month later, I cannot get a call back from anyone from the dealership about my plates and they refuse to call me back to give me any information about my plates.

  Business Response

  Date: 07/19/2024

  Matter has been resolved.  The customer has since received her plates.  This was confirmed by *************************, ************* Manager who contacted the customer.

  Customer Answer

  Date: 07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I would additionally ask that the review not be posted since the manager ****** resolved my issue and she not made aware by their colleagues of the matter/issue previously and the issue did not come from her department but rather the sales department. 
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered my car from this dealership. I transferred my plates from ny to ** and i received a refund from the state of ny. The refund was sent to the dealership plaza Hyundai located in brooklyn ny. They are now keeping my money and are not issuing my check. I spoke with the owner ***************************** ************. He told me that i would get my check in 3 days after speaking to him which was a month ago. Now he doesnt return my phone calls and does not return my calls. Last time i spoke to him on 6/21/24 he promised i would get my check in a week and still have not received my check. I would like my refund that is owed to me. They are not issuing my check. Can you please help me resolve this matter.

  Business Response

  Date: 06/28/2024

  Attached is a copy of the original check that was mailed to the customer to the same address that you show which was never cashed.  We have issued a new check today, also attached.

  Please have the customer contact *********, General Sales Mgr., directly regarding pick up of new check.  **************.

  Thank  you.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally brought my car into the service center to have it first multi-point maintenance in December 2023. I was then told to bring the car back for further repairs, as the parts had to be order. Since December 2023 I have been bringing my vehicle to the dealership every month for repairs. The lead mechanic in the shop had a conversation with me asking " If I was in a car accident? or did someone or something hit my vehicle" I informed him the vehicle has not been damage but continues to make the current "grandpa rocking chair noises". The service department continuously allowed me to leave with the car and the problem being unsolved as they deemed it was not safety issue. When I went back to the sales department, I brought my concerns to them and informed them my vehicle that was purchased June 2023 has been having mechanical problems since December and the service department cannot fix the issue as they do not even know what is wrong with the car. I proceeded to inform the sales department that the car is a "Lemon" and need assistance to rectify the problem. The sales department then tried to get me out of my current loan for my used vehicle, and into a higher loan amount for a brand new 2024 vehicle.

  Business Response

  Date: 06/26/2024

  As per the Pre- Owned ************** the customer began having issues with vehicle 6 mnths. after taking possession of it.  Within that time, the car had been booted and towed.  We cannot be responsible for any damages that *** have incurred from that incident.

  ***********************, Service Mgr. provided a timeline of service visits w/explanation: (see below..  he has since heard back from the customer with any complaints from the last visit

  
  12/28/23 CUSTOMER STATED SHE HEARS NOISE WHEN GOING OVER BUMPS 
  FOUND REAR SHOCKS LEAKING AND SHOCK MOUNT BROKEN
  REMOVED AND REPLACED REAR SHOCKS VEHICLE DRIVES AS DESIRE
  MILEAGE 45646
  
  
  3/4/24 CUSTOMER STATES UNUSUAL NOISE COMING FROM VEHICLE
  FOUND BOTH REAR SHOCKS BLOWN- LEAKING FLUIDS AND FOUND BOTH
  SHOCK MOUNTS TORN 
  MOUNT BUSHINGS AND STRUT BLOWN -LEAKING FLUID
  REMOVED AND 
  REPLACED REAR SHOCK MOUNTS & BUSHINGS
  MILEAGE 48056
  
  
  4/29/24
  C/S VEHICLE MAKING NOISES WHEN DRIVING OVER BUMPS SQUEEKS
  TECH FOUND RIGHT SIDE FRONT STRUT BLOWN & LEAKING
  REMOVED AND REPLACED RIGHT FRONT STRUT 
  MILEAGE 49307
  
  
  5/18/24
  c/s noises coming from rear of vehicle
  TECHNICIAN FOUND REAR RIGHT SIDE 
  STRUT WORN AND LEAKING
  REMOVE AND REPLACED RIGHT REAR STRUT

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2024 I leased a vehicle (2023 ********************* for my son, from Plaza Kia. The whole process began at 3pm on a work week. We specifically selected this day because foot traffic to the business was light. If only I could imagine was I was in store for. The final transaction was completed at 11PM, eight (8) hours later. The reason I'm stressing this time lapse is because this was the main issue for my dispute. I feel a mistake was made on their side and because of the stress that I was feeling, after 8 hours, I didn't catch it. After all this time I was given a ton of documents to sign. I feel they should resolve this issue in good faith of what was discussed and agreed.I talked to a salesman on that day and he walked me through the process. I SPECIFICALLY mentioned to him that the only way this transaction was going to work is if they could payoff the remaining four (4) months of my current lease with Honda Finance ($2,400). They agreed and we proceeded. This is normally how this transaction works.I started getting collection letters from Honda Finance for the four (4) months of due lease payments. I started calling/emailing and texting Plaza Kia with a couple of employees. It started pleasant enough and then all communications stopped. I sent my son *************************, he's a co-signer on the lease, to pay them a visit. He made several visits and was given the runaround.At this time they have shut us off. I'm seeking $2,400 from *** for lease payments due Honda.The salesman ***************************** and ************** have stated that they agree with me and have talked to the Store Manager (*******************) and that he is refusing payment. No reason stated. He is unreachable by phone or email. At this time all personnel have stopped communicating with me.They made my son's first car experience a nightmare. Please assist. Thank you.

  Business Response

  Date: 05/31/2024

  ***, General Sales Mgr., said he spoke with the consumer and stated that he never agreed to what is being requested is unable to accommodate these requests.

  Customer Answer

  Date: 05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I have been sending emails to Plaza Kia and didn't receive a response from anyone.  I was only dealing with salesman ***************************** and ************** during the purchase and they agreed with me.  I never negotiated with the Manager.  Now I'm convinced more than before that I was scammed by Plaza Kia.  Why would I give my vehicle up having four (4) months remaining on the lease if *** was not going to pay the balance?  It makes no sense.  Why are his salesmen saying it is the Manager that is refusing payment?  Plaza Kia needs to correct this issue.  Regards ]

   

    

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************