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Business Profile

Medical Alert Systems

Advantage Alert

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Alert Systems.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parents have been a customer f this company since ***********. I have handled, their account since the beginning date of service. On December 15, 2023, I called and spoke with a represeative (*****). I explained to him that my Dad, needed a monitoring watch, he never recived one, with the original contract. Up to this point, he was not wearing a monitoring device, he was using the emergency alert buuton connected to the phone system, when needed. The representive replied he had to pay an additional four hundred dollars, for the device, even though he never recieved one. I had no choice but to pay the additional monies, since my Dads health was declining. He assured me, my money would be refunded, if for some reason, my dad would not need the device,within a three month period. the device arrived about 7-10 days later. Ultimately my dad could no longer live alone, and was living in an assisted living enviorment, within days of the arrival of the monitoring watch. I called *****, the representative on Jan.5,2024. he directed me to retutn the device for a full refund. I had not even opened the package, and returned it in the original packaging via **** I made a folow up call, to assure he recieved the package. he did acknowledge, receiving the package. I have made several phone cllas to him since, I have yet to receive a refund. I got a different excuse with each phone call, including but not limited to, it took months to process to get a refund to the personnel in bookkeeping did not know what they were doing. Our last phone call in early June, I was tol by *****, I would not be getting a refund, because I rcieved the piece of eqipment, and it did not matter, that t was never used, or returned. This has been extremely stressful, my Dad passed away in April 2024, with no resolution to this issue. I have recently looked into reviews, of this company, they were very difficult to find, all negative, with exoeriences, similar to mine. .

    Business Response

    Date: 07/31/2024

    ..o Better Business Bureau,


    Alert USA, was acquired by Advantage Alert.  Most of of the contracts associated with their customer were paper contracts.
    Because of that, it took our clerks extra time to process this refund.  Refund will be processed in the next seven days.

     

     

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed in my debit account today that there was a payment pending for ***** on June 1st, 2024. I did not ask this company for any help. I asked Amazon for help and in the past three days I am receiving bills to companies that were either to answer a question for me (did not) or this company which I never even heard of until I look at my accounts today. As a widow on a fixed income even the smallest amounts are unsettling. Can you please help or advice me? Thank you very much.This is not the 1st time Amazon has sent me to another company to answer a question making me believe they were settling my problem. It is disturbing. As an older senior I do not always know the ins and out of companies.

    Business Response

    Date: 06/04/2024

    Please find attached a signed monitoring agreement signed by ******************** subscribing to our Service.

    We provide emergency response help with a push of a button.  ******************** enrolled in the monthly program

    for a fee of $ *****, for which we billed on the 1st of the Month.  Her first payment was June 1st and we made

    payment through her credit card for which she provided to use upon signing the agreement.   At this time, we find

    no fault on our own and wish to close this complaint.

    Customer Answer

    Date: 06/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

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