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Business Profile

Locksmith

Swift Locksmith NYC LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 6/8/25. Locksmith showed up to unlock my door after I was locked out of my apartment. Originally quoted me around $200 to unlock my door and then after unlocking my door continued to add more and more charges on top of the $200 dollar fee. At the end of the service which lasted maybe ***** minutes he quoted me a price of $931 which could only be paid by ***** and had to be sent to him at the moment. He gave me no other options in order to pay and targeted me during a vulnerable time in which I needed to get into my apartment and had no other choice. I tried to reach out to him to resolve the issue, but have not received a phone call back.

    Customer Answer

    Date: 06/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called this locksmith that claimed to be a 24/7 locksmith. Their information was advertised on a sticker on my apartment building's buzzer. **************************** arrived to complete the service. When he arrived, he tried briefly to pick the lock and then insisted it needed to be drilled out and replaced. I was charged $75 for the service call, $750 for the service, and $350 for the replacement lock. The entire service took approximately thirty minutes and I found the exact same lock on ************ website for $16. I felt like I was grossly overcharged for this service and product, with the total charge coming out to be $1305. Though this incident took place over the weekend (2-12-2023) at around 11-11:30 pm, I feel that this charge was extremely excessive and there was no mention of there being any extra charge for weekend hours/ late nights prior to the service taking place or listed on the invoice I was given. My family member contacted the business after the event about the excessive amount charged and was told that the manager would get back to them in a couple of days but never called back. They spoke to a '***********************' on the phone and were told the manager's name was **** but refused to give ****'s last name. Link to the lock on ************ site: ********************************************************************************************************************************************************************************************************************

    Customer Answer

    Date: 04/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Swift Locksmith NYC LLC regarding complaint ID ********.

    Sincerely,

    ***************************

Swift Locksmith NYC LLC is NOT a BBB Accredited Business.

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