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Business Profile

Internet Services

Flocabulary Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    charged me 17 without my knowledge, refuses to investigate fraudulent charge.

    Business Response

    Date: 09/19/2024

    Customer contacted our support team in regards to an unknown charge on their bank statement. An agent from our support team responded and asked for additional information in order to locate the transaction in question. A search was done using the information provided, but no transaction was found that matched the customers name, email address or physical address. Our team found a possible match using the last 4 numbers of the credit card number, however, none of the customers personal information matched. As such, our team determined that the customers credit card may have been compromised/stolen and may have been used to process a fraudulent purchase. We informed the customer about our findings and recommended that they contact their financial institution to open a claim/dispute. This will allow their bank to process a chargeback on the transaction and return the amount back to the customers account. Our support team has made every effort to assist the customer and all communication has been documented on our end.  

Flocabulary Inc. is NOT a BBB Accredited Business.

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