Reviews

Review Details

• Review fromMohsen K

  Date: 08/01/2025

  1 star
  *** had a terrible experience with this company. I had a plumbing claim and after several back and forth, they gave me a name of a supposed plumber to come out. He came out, changed a pipe which did not solve the problem. He came out a 2nd time and still couldnt fix the problem, complained about the home warranty company, and refused to come out again. I notified the company that the problem is not fixed and I need a certified plumber. Have called and explained the situation about 10 times however, they refuse to provide the name of a certified plumber! In addition, they have been extremely rude, and have offered to reimburse me $90 of which $60 is the deductible I paid in the first place. This is an awful company! I strongly encourage everyone to find a different company, and let everyone else know also to never do business with them!

• Review fromSusan J

  Date: 08/01/2025

  1 star
  This company contacts you repeatedly to get your business but when it comes to cancelling and getting your money refunded, you can't get a response. I called then and they have me an email address. I emailed them 3 times, texted and emailed the salesperson who sold me the policy and he doesn't reply either. I logged into my account on their website and there is no option to cancel service.

• Review fromKristine D

  Date: 07/29/2025

  1 star
  I been with First Premiere for 2 yrs. At first seemed like a decent company UNTIL my ac went out. They sent a technician out a few days AFTER I kept trying to check on my status of my claim. Took them almost 3 days for them to finally give me the technicians info. When I did call him... he said he was trying to get ahold of me which shocked me. The technician emailed them his diagnosis and said he recommended my hvac unit be replaced entirely bc it was going on 14 yrs old. They never emailed him back nor paid him for his services. He sent them 2 invoices. They didn't respond to either. Yet they have the audacity to try and have him go do another job involving another unit. He denied there request and said to get someone else bc he wasn't gonna s**** ppl over. He told me they can't keep contractors bc of how they do things. Main reason my mother got me this policy was incase my unit did go out on me. She had asked a representative twice if they replaced hvac units IF they can't fix it... the person said yes they do. LIES!! They denied my claim simply bc there was no freon in my unit. The technician told them why it didn't. The compressor stopped working causing the ***** to slowly leak over time. Well I called them to see if they were gonna do anything bout my unit. Trying to blame us for the no freon. Like how were we supposed to know there was no freon. All we knew is that the unit was blowing out cold air but not enough to cool down the house, so we knew something wasn't right with it. The woman said they don't fix compressors. And they won't replace my unit. At all. I had to go almost a full month with no ac. Me and my special needs son had to stay with my mom during that time while my husband had stayed at the house bc of our pets. Luckily a family friend recommended me to go thru a program within my utility company to get a loan to fully replace my hvac. I was approved and got my unit replaced by a totally different company. So stay away from this company.

• Review fromTony B

  Date: 07/28/2025

  1 star
  Like everyone else here I was a victim of first premiers countless fake reviews, and like everyone here I was scammed bad. They dont pay the contractors. They have had numerous complaints filed. The two actions I took to protect myself 1) file complaint with your attorney general and 2) file dispute with your credit card company for a FULL REFUND on premiums paid. Oh and these warranty companies are a scam too good to be true. Take your money then no money is available at the time of your first claim. How they are still in business only the devil knows.

• Review fromKeith F

  Date: 07/28/2025

  1 star
  I dont know where to start no Im seeing all the reviews. Its crazy because Im experiencing the same thing zero stars zero stars zero stars.

• Review fromHeather F

  Date: 07/22/2025

  1 star
  Scam, filed a claim in March 2025 signed paperwork April 2025 money in lieu of repairs so we could buy a new dishwasher. It is now July 2025 and we still have not received payment. Have contact MULTIPLE times just to be told the samething every week that a check has been sent and we will receive it the following week.

• Review fromClaire I

  Date: 07/22/2025

  1 star
  Wish we could leave no stars. We paid in full for a "platinum premier" 6 year warranty on our home in *****. After almost two years of no claims, we submit our first claim when our air conditioning stopped working only to be told they wouldn't approve anything without copies of maintenance records. The requirement to retain and submit maintenance records before a claim could be approved is not stated anywhere in the policy agreement. Now we are out over $2000 for the warranty and have to fix the ** ourselves. **************** was extremely rude and did not help one bit. Never do business with these people, its a scam.

• Review fromJohn B

  Date: 07/20/2025

  1 star
  Like everyone else here I was a victim of first premiers countless fake reviews, and like everyone here I was scammed bad. They dont pay the contractors. They have had numerous complaints filed. The two actions I took to protect myself 1) file complaint with your attorney general and 2) file dispute with your credit card company for a FULL REFUND on premiums paid. Oh and these warranty companies are a scam too good to be true. Take your money then no money is available at the time of your first claim. How they are still in business only the devil knows.

• Review fromMichelle V

  Date: 07/16/2025

  1 star
  I have a voice recording with one of the workers there , two of whom I spoke to was highly unprofessional and disgusting.. I was able to get a second opinion on my A/C without having to pay for a new one and although they cover 2 a/c units under the platinum package I was denied without reason . Oh ,and it took them a month from June to now to let me know. If it wasnt for my persistent calling I never would have known I was denied. The case is still pending on their website. This company is a scam and should be ashamed of themselves. I need a managers name now ! Honestly I need the CEO at this point , because the recording I have with one of your employees is groundbreaking. Descrimation , harressment, unprofessionalism, and for whatever reason apparently it became political telling a customer they must be a democrat since they know nothing is WILD. All of this for two parts needing repair??? GET REAL First premier .

• Review fromPeggy W

  Date: 07/14/2025

  1 star
  This company is the worst I have ever seen. I don't recommend them, turned in a claim for my hot water heater, I had no hot water for a month, then didn't want to help find a plumber, plumber keep dealing with them back and forth, wanting paper work that was already sent, then later they wanted to offer me $135. I don't know, maybe to pay someone, but anyway it still hasn't arrived. They should not be in business, and yet they still charged me a monthly bill.