Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an unlocked cellphone on November 15th. Unfortunately, it didn't arrive in time prior to my departure so I didn't check to see if it was locked until I returned. I began emailing Electronic Force about how they sent me a locked phone. I was told to contact them via telephone to unlock it. Due to their limited customer service hours, it took several attempts to get in touch with an customer service personnel, but was told that the best they can do is a partial unlock that would take another 18 days. When I asked if I can return the device if it remains locked, the agent resorted to verbal abuse, yelling, and then hung up (which honestly was a first for me and I hope they review the call recording to see that there really was no justification for such behavior. It was very uncalled for).

  

  Business Response

  Date: 04/08/2023

  what is the imei # for the phone?

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I am more than willing to provide the **** number, but they have this information as it was provided for them via email in February, and via telephone in March as well as via telephone in April. One agent insisted that all phones of this type are unlocked but after spending an hour with ******* customer care I was informed that the phone is in fact locked and only the previous owner (or the business that sold it to me) can resolve this issue. The business has my phone number as well as contact information if they believe they can unlock the phone via ****.

  To be clear I would be happy, in fact ecstatic if the business can in fact fully unlock this phone via the ****. But at this point, and due their continued avoidance of providing an unlock code, I believe there is a reason they are avoiding resolving the issue that way. Thus, I have requested an unlocked phone replacement along with a shipping label so I can send them back their locked phone. I would like to note that I have not used the phone they sent me since the time of receipt. So they should be happy to hear that it has no damage or use and they can probably resell it to a ******* customer if they wish.

  Once again, I would be more than happy to explore any option they can provide. As the **** is sensitive information, please let me know if I should provide it again through this portal.

  Thank you to all involved, and I look forward to a successful resolution of this matter.

  All the best,

  ********

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   
  

  ***** ************************* *******************************************
  ***** ********** *** *** **** **** **
  *** ***** ********** ******************************************************
  ******** *** ** * ********* ********************

   

  Dear BBB,

  The issue has not yet been resolved but the company has taken steps to resolve it. I am giving them the benefit of the doubt to see what they are going to do. I have sent them the old phone and they claimed to have sent a replacement last week. At this point, I am waiting for the replacement prior to making any claim regarding resolution.

  Thank you for your support thus far, as well as for your time and effort. I received another notice that my case will be closed. I sincerely hope that it is kept open until the matter reaches some form of a conclusion.

  Best regard,

  ********

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  

  Business Response

  Date: 05/15/2023

  Hello

  **** tracking # ********************** show it was delivered to

  ******** *******
  ** * *** ******** ** **** ****
  *** ***** ** **********

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  last february 6,2023 i was browsing the internet to look for a ***** **** precisely for a red color because i already have three of it in black, yellow and blue. i saw a lot of choices but choosed electronics force website and ordered for a new unlocked ***** **** 3G in warm red with model ******* that is good for the north america region at $99.99. the next day february 7,2023 i got a notification that a shipping label was created and package for shipment is pending for acceptance. not only until february 22,2023 that **** finally received the package for shipping. today february 28,2023 i received the item that i ordered and it was totally different from what was in the website of electronics force. its not in red but dark blue and not the real ***** **** ******* model. it doesnt turn on. keypads in ******* characters and the phone doesnt work at all. cannot check the imei number because the back panel of the phone couldnt be opened. what i got is basically a toy. i called the credit card company, made a dispute for a false advertisement of the merchandise i received. wanted a full refund and apology from the company.

  

  Business Response

  Date: 03/01/2023

  Hello

  we already spoke with this customer and advise her she can send it back for a refund
  

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  i am sending back the item to them but i wanted to make sure what they said about the refund, if i will get a full refund or a percent of the refund. i really want to make sure because this company is sneaky.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

  

  Business Response

  Date: 03/03/2023

  thanks was refunded in full thru **** chargeback

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  Thank you so very much!! 

  
  Sincerely,
  
  ******** ****
  
  
  
   
  

  
  

• Initial Complaint

  Date:02/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a cell phone on December 30th. It is now February 7th. I never received the product because **** lost it as proved by tracking number. Supposedly they refunded it on January 31st. The guy told me 5 to 7 business days. However I never received my 342 dollars back. Now another guy is telling me February 17. I am really worried because I don't know if I should involve the police. They have kept my money for so long.

  

  Business Response

  Date: 02/14/2023

  Hello

  this shows you complain to your credit card company that some one else use your credit card and you did not authorize it
  

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the first phone in November of 2022, the phone wasn't getting a full charge so i contacted them on 11/24/22 and they offered to send me a replacement battery. However after i received the replacement battery it still wouldn't charge i was in contact with them and tries several troubleshooting steps, still it would not work. on 12/14/22 I got an email from them that they will send me a replacement and i shipped the original phone back to them (i paid for the shipping)The replacement arrived to me right after Christmas (i believe on the 27'th) and i thought we were all good but unfortunately the screen is having problems and it goes black at random times, I have called and emailed them several times, but they say that since the return window for the original order is passed they wont help me. All i wanted was to return it as i am well within the return policy EVEN IF THE ***** WOULDNT HAVE ANY PROBLEMS, but since this is a damaged phone i need a full refund including paid shipping

  

  Business Response

  Date: 01/17/2023

  Hello

  *********************************************

  Shipping & Returns
  Return Policy: 
  
  1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise. 
  
  2 Returns/Exchanges are permitted within 14 days from the date of merchadise was delivered. All returns AND undelivered and refused packages  are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.
  
  a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. 
  
  b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. 
  
  c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable. 
  
  d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing. 
  
  e) All returns must be authorized by us, please click here for our online authorization request form, or email ***************************** to request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label). 
  
  f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by us. Otherwise all return shipping costs are the customers responsibility. 
  
  3) Your receipt is good for all manufacturers warranties (when applicable). 
  
  4) Your receipt will be necessary for any future warranty or insurance claims you *** need to make. Please keep it in a safe place. We cannot issue duplicate receipts. 
  
  5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt. 
  g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at ************
  
  6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately. 
  
  7) We reserve the right to limit quantities. 
  8) We Reserve the right to cancel order without furher notice
  
  9) All images are for illustration only, and *** not represent the product described. 
  
  10) We are not responsible for typographical errors.
  Cancellation Policy: 
  
  1) Orders can be cancelled within 1 hour after the order is placed, assuming is did not yet ship. 
  
  2) Any order that has already shipped *** not be cancelled. 
  
  3) Please be advise in the event customer requests to cancel there will cancellation fee of 10%.
  
  Shipping Policy: 
  we can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an "Alternate Shipping Address" that is on file with the issuing bank for that card. There are no exceptions to this rule. Please Be advise if we unable to verify you shipping address with your credit card issuing bank your order will be shipped to your billing address
  
  Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly. 
  
  Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date *** differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time. Shipping To ****** and ****** will take longer even if selected overnight it can take up to 5 days

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I went to their website and requested a return authorization, they did not respond with an email in the timeframe that the site says they will (following copied from their site "If you would like to request an Authorization Code for your order, please fill in the form below and allow 24 to 48 hours for your request to be procesed. Once the request is approved an email with your Authorization Code will be sent to you along with further instructions.")

  i then called the customer service number and the guy on the phone had me fill out another return request which i also did but got no response to that one either,

   

  I then emailed ***************************** to request an authorization number and instructions and also got no response.

   

  the first reply i got was the very nasty email that i already sent to you guys with my original complain

   

  I would like to reiterate: This phone was a replacement for the DAMAGED phone i got in November, that one i sent back. I got this second DAMAGED phone in the last week of december so my request was within the 14 days return window

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 03/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Responding with your return policy does nothing to help me with my issue!!!

  They have repeatedly lied to me and to Amex providing false dates to make it look like the story was different than what i originally noted, however that does not change the fact that they ignored my emails and phone calls multiple times (and until the return window closed) and refuse to acknowledge that they messed up  by sending me a damaged phone twice.

  Please don't reply with your return link again, especially since you very week know that you ignored my return requests when I used that back when it still meant something

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 03/16/2023

  please use our online form for repair we can help you to get it repaired

  *********************************************

• Initial Complaint

  Date:10/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a phone online from this company on 9/14/22. I never received the phone and they took my money ****** This is from there website showing my order.ORDER DATE: WEDNESDAY 14 SEPTEMBER, 2022 Order Information - Order #****** Qty.ProductsTotal 1Samsung Galaxy S7 Edge - 32 GB - Silver - Unlocked$****** Sub-Total:$****** Free Super Saver Shipping (10 to 14 Days) (Free Super Saver Shipping (10 to 14 Days)):$0.00 Total:$******, my order number was # ******. I would like to get my money back please.

  

  Business Response

  Date: 10/12/2022

  Hello

  please check **** TRACKING # ********************** **** attempted to deliver on Oct 3rd and there was no one there to sign for the package see the link below to track your package

  ********************************************************************************

   

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************