Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a sofa last month. Once it made it to delivery terminal in *********, all progress discontinued at that time. I have provided a link below. The trucking company kept telling us they were going to deliver in the next few days that they would be calling us, eventually they said we are located in a remote area that they don't deliver to our area and it's no telling how long it could be.( please note we are with in 1 mile of ******************* ect..obviously not too remote or they wouldn't build there) We contacted Classy Home to request refund. We were informed that due to inflation we would not be allowed to get our money back without taking a big loss! they told us, because you are located in a rural area, and unfortunately, the carrier does not have trucks that frequently service your specific location and there are enough packages to make the trip to your area financially viable.While we do our best sometimes factors beyond our control can impact the delivery process. We have even offered to travel and pick up the sofa from ********* ourselves, although this is a service we paid for. We were told no that we are not allowed to have the sofa even though we paid for it over a month ago and it belongs to us as payment has been made in full. If we can't pick it up, can't have it delivered and can't get our money back, how are they doing everything they can to help us?? they took our money and did not deliver. Tracking # ******** order #****** Please see tracking info below, we were told once it made to *********, we would have sofa in 5-7 days. It has been sitting at warehouse since the 7th, with no future delivery date.*****************************************************************************************************************************************

  Business Response

  Date: 03/10/2023

  Hi *****,

  I am writing to apologize for the delay in delivering your package. Our records indicate that the carrier was able to deliver the package on 2/27 and everything looks fine according to our system. We understand that you have been waiting patiently for its arrival and we are truly sorry for any inconvenience this may have caused.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bedroom set from The Classy Homes in October 2022. My order is showing delivered on December 2nd. When the drivers called I mentioned to them don't come I'm still at work. Please come in the evening around 7pm. I'm a nurse I work 12 hour shift. It was 6am in morning when they called me I was already at work by that time. Tried contacting classy homes manager ( ******) and owner (***********************) it's been 2 weeks nothings been done. My order is around $3000. ****** the manager is claiming they have spoken to drivers and it's been delivered. I told him if they have a houston or ****** or *********** rep they can come out and see my master bedroom. My son and I are sleeping on the floor. On December 3-december 17thni was on vacation. I called them right away on December 19th. ****** is now stating it's been a month and it's too late. I called on December 19th itself 2 weeks after it's showing delivered. They need to send me a replacement or process my refund back. Please have them come and see I have not received my bedroom set. It's not a small amount. It's almost $3000. A police report has been filed.

  Business Response

  Date: 01/09/2023

  Hi, I'm sorry to hear about your situation. It's highly unlikely for our carrier to drop off items without someone being present on the location. The carrier has taken a picture of the person that accepted the delivery. We requested a source of identification from you and  you kindly provided us with a picture of your ID and Passport. The carrier sent us a photo of the women that accepted the delivery. It looks just like the photos you sent us. We have done our investigation and decided not to proceed with a replacement or a refund as you have been there to accept the order as proven by the carrier. I once again apologize for any inconvenience this is causing you.

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  If that was the case, if we received our bedroom set why would I tell you that if you have someone local or one of your reps to come out and see my home. And have them confirm that my bedroom isn't there. I wouldn't just make stories up, neither would I file a police report for nothing.  $3000 Is a very big amount. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** **
  
  
  
  
   
  

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I need Bbb to step in with this case and help me out. I was reading their ******** reviews, I'm not the only one this has happened to. It's sad they charge the customer,  and then mark it as delivered.  Paid around 3k for this furniture set. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** **
  
  
  
  
   
  

  Business Response

  Date: 03/22/2023

  We stand with our decision as the image from the carrier and the ** image you provided appear to be the same person. We are truly sorry for the aggravatoin this may cause you. 

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a table and chairs from Classy Furniture August 24 , 2022 . Until now I have not received my Furniture. I have emailed Cassy Furniture and called numerous times only to be told to have patience I was told I could not cancel my order. They said I would gave to pay for some of it. What can I do .

  Business Response

  Date: 11/22/2022

  Hi,
  We have received all pieces in our warehouse.
  We are waiting for the carrier to pick it up from our warehouse.
  Your order will ship with AM Trucking under the tracking number *********
  Please allow a couple of days for the carrier to update the tracking information.
  Thank you for your patience.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dresser listed as being antique white as the final piece of furniture for a bedroom set.. I previously.purchased another dresser and two night stands from two different companies both listed as antique white and they came matching in an antique white finish. The final piece of furniture just received is NOT antique white, it is a bright white and does not match my other bedroom set pieces. I obtained paint samples that proved the dresser in question is NOT antique white but a bright white. Their response to my complaint is "The slight difference you see in the color, is due to the difference in lighting in your room, and the resolution on your computer monitor." I believe this is false advertising and they are just looking for an easy way out. This is NOT acceptable and I want a dresser that is antique white as their on line add claims and want it to match my other antique white furniture. They want us to accept what they sent us.

  Business Response

  Date: 11/02/2022

  HI,

  I'm sorry you are not satisfied with the shade of your furniture.

  Please note antique white can come in various shades, and every brand antique white color paint can also look different.

  We are unable to take responsibility if the furniture does not match your previous set.

  Also our terms and conditions state that we do not take responsibility for color or finishes, since lighting plays a major role.

  Our team can offer a $100 discount if you choose to keep the furniture.

  If you would like to return you will need to go according to our return policy.

  Thank you for your understanding.

   

   

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on September 2, 2022 and my order was shipped out on the 18th of September. It was scheduled for delivery today September 27, 2022 but when I went to check the tracking online I noticed there wasn't any movement and wasn't labeled as "out for delivery". I confirmed my delivery window prior to on September 23 before the end of business day around 2:30pm. I called the delivery company this afternoon to see what was going on with my shipment and they said my merchandise wasn't loaded onto the truck and I would have to call Classy Homes for further measures. I took off work today to be sure I was home to recieve my shipment which means money was lost for the day and my time has been wasted. I would like a full refund or compensation for the inconvenience I have received and false information I was given that my order would be delivered today. I spent too much money on this furniture to be juggled around and still giving up money by taking off work just for some furniture store and delivery company playing games.

  Business Response

  Date: 10/07/2022

  Hi, I am truly sorry to hear about the inconvenience you've experienced with the shipping of your order.

  As a company we work hard to satisfy our customers needs.

  Our team honored a free upgrade to inhome delivery and delivered your order on October 6th.

  I am sure you'll love your new set. 

  Have a wonderful rest of your day!

• Initial Complaint

  Date:09/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought several thousands of dollars worth of furniture. Was promised delivery on Sept 9th, the scheduler sent the truck 3 hours out the other way. When the furniture finally arrived 7 days later, my mirror was shattered, furniture scratched everywhere. They will not respond to my emails nor returned any of my phone calls!

  Business Response

  Date: 09/29/2022

  Once we are notified that a customer has damage, we try to take action immediately. We try our best to deliver the furniture according to the customers confirmed date on time, however some situations we unfortunately do not have control over. We work hard to get back to our customers in a timely manner. We resolved your claim by ordering new parts and issuing a partial discount for the damage. We will still issue another partial refund as compensation for the aggravation as promised, once the complete claim is solved.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2022 I ordered a sofa amounting to over $1200.00. I have the receipt. Delivery was to be 8/12/2022. I donated my own sofa and coffee table and have been waiting for my sofa to arrive. I call them and get answers that theyre looking into it. On 8/17/2022, I receive an email that they are not honoring my order and giving me a full refund. No refund yet. And I want the sofa I ordered rather than the refund to be honest. This is absolutely horrible. The manager ****** called me and said that their distributor in ********** raised the price. Thats their problem. Not mine!! I want my sofa now.

  Business Response

  Date: 08/23/2022

  Hi *****,

  We are truly sorry for the aggravation this cancellation has caused you.

  We work effortlessly to keep our site updated with pricing. Unfortunately, this particular item didn't update due to a system error. We are taking strong measures to prevent this from happening again in the future.

  We offered compensation in regards to this issue. Feel free to reach out to our support team for further assistance. 

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2022 damaged and defective replacement sofa

  Business Response

  Date: 08/23/2022

  I understand your frustrations, however replacements are never given after reporting it this late. A regular claim would have immediately been closed as it's outside of the reporting window. At that time we decided to check in again with the supplier as a courtesy and they managed to make a one time exception and ship it out. We can not taking responsibility for this replacement. I hope you can respect our policies.