Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase to watch the chainsmokers was not able to be provided due to venue error and refund option was given and I accepted this and contact for assistance has been very minimal and far in between. Last answered contact has been well over a month now and Im worried I wont be receiving this. Many other affected by the venue are commenting online about these same concerns.

  Business Response

  Date: 09/23/2025

  Hi there,

  I see that bank details were requested so we could reroute a failed refund. However, currently, we are unable to issue any refunds due to Avant ********* chapter 11 bankruptcy.
  
  For any requests where a refund is possible, we have remained in close communication with the debtor (Avant *******) to secure authorization for refunds. We are working with the event organizer to reach a solution, one that is in accordance with the court orders and approvals.
  
  You can find further information regarding the Chapter 11 here: *****************************

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first purchased tickets off of DICE on 2/18/25 for ***** for myself and a bunch of other friends that wanted to go. This show was supposed to be on 6/28. This then got rescheduled to 9/5. At this point, some of my friends cancelled and I refunded those tickets. I still however, kept 3 of the tickets for myself and 2 other friends. This then got rescheduled again to 9/7 as well as changing to a different venue. At this point, my friends were no longer able to go and I decided to refund the tickets. As shown in my screenshots, I have previously been in email contact with the venue and they claimed that if the show got postponed or rescheduled, that a refund would be arranged. I have continuously asked for updates for the the past few weeks and have received radio silence.

  Business Response

  Date: 09/23/2025

  Hi there,

  We appreciate any frustration with the delays for refunds for events at ***** *******.

  In the instance of the Gryffin event, the organizers did not permit refunds due to the rescheduling. This may be due to ******************** filing for Chapter 11 bankruptcy.

  For any requests where a refund is possible, we have remained in close communication with the debtor (***** *******) to secure authorization for refunds. We are working with the event organizer to reach a solution, one that is in accordance with the court orders and approvals

  You can find further information regarding the Chapter 11 here: *****************************

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ticket to see synthony at *************** through ************************* in October. The concert was at *************** and was cancelled. I have emailed them twice and havent gotten a response about a refund.

  Business Response

  Date: 09/16/2025

  In line with DICE's Purchase Terms, we can't offer a refund unless a show is cancelled, or it sells out, the wait list is activated and another fan purchases your tickets. This SYNTHONY show has been cancelled but, currently, we are unable to issue a refund in line with section 3.1 of these Terms, as set out below:

  If an event is cancelled by the Event Partner, they are responsible for refunding the original ticket proceeds to you. DICE will arrange for the full refund to ticket holders on the ************** behalf and subject to us obtaining the funds to be provided from or on behalf of the Event Partner. We aim to do this within five (5) working days of the Event Partner returning the original proceeds to us to enable us to process refunds.
  

  Due to Avant ******* filing for Chapter 11 bankruptcy, we have not received the original proceeds from the Event Partner and a refund is currently unable to be issued at this time.

  We appreciate any frustration here and we do apologise that we can't be of more help at the moment. We continue to work with the event partner and hope to provide an update shortly.

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dice has told me they cannot refund my tickets because they have not received the original proceeds back from ********************, now in bankruptcy. While I understand the bankruptcy complicates matters, this outcome is unfair to consumers.
  

  1. Consumer Expectation - At the time of purchase, the venue had not opened for the season, yet Dice continued to market and sell tickets. Consumers reasonably expected that if the show was cancelled, their money would be safe and refunded.
  2. Bankruptcy Risk - My purchase was made before Avant ******* entered bankruptcy. Dice chose to pass proceeds directly to the venue rather than hold them until after the show. That decision left customers like me entirely exposed once the bankruptcy was filed and the event was later cancelled.
  3. Failure to Safeguard Funds - Dices Purchase Terms state they will arrange for refunds on the ************** behalf, but in practice they disclaim responsibility once the venue becomes insolvent. This shifts all risk onto consumers, even though Dice is the seller in the transaction.
  4. New York Consumer Protection - Under New York Arts and Cultural Affairs Law, consumers are entitled to refunds when an event is cancelled. Dices refusal to issue refunds undermines these protections. 

  Resolution Requested:
  1. A full refund of the ticket purchase price.
  2. A review of Dices practices to ensure customer funds are safeguarded until events occur, so other consumers are not put in this position.
  

  
  Sincerely,
  ********
  
  
  
  
   
  

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against DICE, the ticketing company from which I purchased tickets for the ************ concert scheduled for August 24, 2025, which was cancelled on August 20, 2025. I purchased my tickets in March 2025. Despite multiple attempts to obtain a refund directly through DICE, I have not received my funds back, nor have I been provided with a satisfactory resolution. I have contacted DICE customer support, but the matter remains unresolved.I am requesting the BBBs assistance in facilitating a fair resolution. Below are the details of my purchase:Event: ************ August 24, 2025 ****************** DICE Date of Purchase: March 28, 2025 Amount Paid: $454.24 I believe I am entitled to a refund and hope the BBB can assist in holding DICE accountable for their business practices.Thank you for your attention to this matter.Sincerely,**** ********

  Business Response

  Date: 09/16/2025

  In line with DICE's Purchase Terms, we can't offer a refund unless a show is cancelled, or it sells out, the wait list is activated and another fan purchases your tickets. Although this ************ event has been cancelled, please see section 3.1 of these Terms below:

  If an event is cancelled by the Event Partner, they are responsible for refunding the original ticket proceeds to you. DICE will arrange for the full refund to ticket holders on the ************** behalf and subject to us obtaining the funds to be provided from or on behalf of the Event Partner. We aim to do this within five (5) working days of the Event Partner returning the original proceeds to us to enable us to process refunds.

  Due to the Avant ******* chapter 11 bankruptcy, the Event Partner is unable to return the original proceeds to us at this time. 

  We appreciate the frustration caused by this and we continue to work with the event partner and hope to provide an update shortly.

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extreme disappointment with the mismanagement of the Enhypen Maison event. The coordination was unacceptable and showed a lack of respect for attendees time and ********** knowingly issued far more RSVPs than the venue could accommodate, which is irresponsible and inconsiderate. First come, first serve does not excuse overselling beyond capacity, especially when you invited people to bring *********** are just a few of the issues attendees faced:* I drove 2.5 hours round trip and waited another 2.5 hours in line, only to be turned awaywasting 5 hours of my Sunday.* Many attendees rearranged work, family time, and even travel plans to attend, only to be dismissed at the door.* Some were denied even basic courtesies such as parking validation.* Security was unprofessional and disrespectful, telling guests, Why are you still here? I told you to leave, after we had followed instructions to prepare IDs and barcodes for entry.Turning away paying ******* subscribers and their guests after such poor planning reflects a self-serving attitude and disregard for the very people who support your platform. If ******* intends to air or promote todays event, be prepared for a wave of negative comments and backlash from RSVPs who were turned away after being ********* the very least, attendees who were denied entry should be compensatedfor example, with a complimentary year of Spotify Premium, DICE credit, or official Enhypen *************** had the responsibility to manage capacity appropriately, and you failed. The least you can do now is take accountability and provide meaningful restitution to those affected.

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding DICE has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dice informed me of the change in location for the event that I bought tickets for. After a week I realized that the new venue is outside and due to medications I'm taking I can't be in direct sunlight for more than an hour without a bad skin reaction. I emailed them and requested a refund because of this. They didn't email me back for weeks. I emailed them 2 days before the event because I was getting worried about the timeline. They messaged me back the day of the event saying they couldn't help me because the window for refunds was closed by that time. It was closed because it took them weeks to respond to me. Apparently because I viewed the help page looking for more information that made it so my issue was "resolved" but I never indicated that my issue was resolved nor was my issue resolved. At this point they're just refusing to help me and giving me useless information that would have been helpful months ago but not the same day of the event.

  Business Response

  Date: 08/13/2025

  Good afternoon, 
  We have responded to this fan and explained that we are unable to provide a refund in line with our terms.
  Alternatives and best ways to use our product are readily available in our *********** + in our Purchase Terms + Terms of Use.
  Thanks,
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been an avid fan of raves and been going to a lot of concerts in the past. Out of nowhere I found out I can't log in and DICE said I'm blocked as they flagged my activities as suspicious. I replied to the email and contacted support again trying to find out what happened and how I can get my account unblocked. They said I breached their terms and I've been trying to provide evidence to object the decision cause I go out with my friends and usually have their tickets as well. However I never heard back from them and I'm not able to go to upcoming concerts as I don't have access to my account for the tickets. Their one-sided decision was really unjustified and they did not give any effort to resolve questions, preventing fans going to concerts while they advertise themselves as a place for fans.

  Business Response

  Date: 07/01/2025

  We have reviewed the customer's ******************** complaint and previous correspondence and, following a thorough investigation, we had made the decision to block the customer in line with our Purchase Terms and Terms of Use and we have decided that this ban will stay in place.

  This customer was found to be making use of third-party resale website (StubHub specifically) which is against section 10 of our *************** limited right to transfer tickets: *******************************************************************************************************

  Furthermore, section 8.5 of our Terms of Use (*****************************************************************************************************) states *** reserve the right to cancel any transaction or remove, suspend, edit or modify your access to the App and the Services at our discretion if we have reason to believe you have used the App or the Services in contravention of these Terms of Use." We have found that this customer is breach of terms 3.5.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against DICE FM regarding their failure to issue a refund for the canceled ***** *** concert originally scheduled on Memorial Day 2025 in ********, ***Despite the artist not performing and an in-person announcement at the venue confirming refunds would be provided, DICE has not processed my refund. I purchased 6 tickets across 3 separate transactions through the DICE platform.I have contacted DICE multiple times, and while the support team has acknowledged that the event did not proceed as planned, they continue to delay the refund, citing a lack of response from the event ************* the merchant of record and ticketing platform, DICE is responsible for ensuring customers are reimbursed in the event of a canceled or unfulfilled service. Their delay and refusal to issue a refund violates basic consumer rights and amounts to poor business practices.Desired Resolution:A full refund of all ticket purchases associated with the ***** *** Memorial Day concert, returned to the original form of payment without further delay.

  Business Response

  Date: 06/13/2025

  Good Morning,

  We will follow up via email to this fan shortly.

  We must act in accordance to our Purchase Terms, which means we are awaiting approval from the organiser. This is an ongoing process and we expect to have an update on this shortly.

  Thanks

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a ticket originakly for The Brooklyn Mirage to see *** ******** ********, after I saw that they were moving to a different venue called The ******************* I was reconsidering going and wanted to get a refund since I was eligible. I received an email from the business and they said that I could no longer receive a refund because I passed the refund deadline of 5:30pm yesterday by an hour. However, I checked through my emails and the Dice App and did not see no refund deadline listed for the rescheduled event. The event did list that it was a RESCHEDULED EVENT and that I was allowed a refund if so. I am demanding for a refund as this experience with this business is already not good. Attached to this complaint is proof of my claim.

  Business Response

  Date: 06/03/2025

  Good Morning,

  We have already responded in this case and explained that we are acting within our Purchase Terms and at the discretion of the event organisers. We have provided an email address for them to contact if they will to discuss this further and to seek a different outcome.

   

  Thank you

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Im filing a complaint against DICE which is the company that is responsible for handling events through ******* via their app. I bought a ticket to an event taking place at the ***************, Friday May 16th at 10pm. I bought this ticket on May 5th. Since then, I have received zero communication about the event or the status of my ticket. I come to find out yesterday Wed the 15th from a friend that the event has been rescheduled and moved to an entirely different venue. I did not receive a single update through a text, email or call from DICE that this was taking place. I quickly looked for a refund because Im unable to travel to this venue, I read the refund policy and I saw that Im entitled to a refund. I submitted a request and I was denied because DICE informed me that I didnt meet an arbitrary deadline that was 2 hours late. In their email they claim that they successfully notified all ticket holders of this, despite there being no proof of this in my email or anywhere else in their app. I apologize if my screenshots come out of order. I am very distressed about this situation and the prospect of losing close to $100 because of the mishandling of DICE and their lack of commutation from 5/5 to 5/15. To draw the line on a random deadline and pretend I was notified in advanced is dishonest and upsetting. Thank you for your understanding and time.

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******