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          Additional Information

          Not BBB accredited

          PALMco

          View full profile

          This is a multi-location business.

          Find a Location

          PALMco has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • PALMco

              8751 18th Ave Brooklyn, NY 11214-4605

            • PALMco

              10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

            • PALMco

              1 Greentree Ctr Marlton, NJ 08053-3105

            • PALMco

              1515 Market Street Suite 1200 Philadelphia, PA 19102

            Headquarters
            8751 18th Ave, Brooklyn, NY 11214-4605
            BBB File Opened:
            10/28/2010
            Years in Business:
            15
            Business Started:
            1/1/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Palmco Power PA, LLC
            • Palmco Power CT, LLC
            • INDRA Energy
            • Palmco Energy NJ, LLC
            Additional Contact Information

            Fax Numbers

            • (718) 851-2427
              Primary Fax

            Phone Numbers

            Website Addresses

            Additional Business Information
            Government Actions
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            PUCO Adopts Settlement Agreement Regarding the Marketing Practices of PALMco d/b/a Indra Energy

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On 10/20/2021, the Public Utilities Commission of Ohio (PUCO) adopted a settlement agreement requiring refunds of overcharges to customers of PALMco Energy OH, LLC and PALMco Power OH, LLC, which are retail energy providers doing business as Indra Energy. The companies will also waive any outstanding unpaid bills.

            Under the terms of the agreement, PALMco will refund customers whose rates increased by more than 50% from August – December 2019, totaling more than $215,000. PALMco will also waive uncollected bills of approximately $832,000. Any remaining balances after PALMco issues refunds will be donated to a charity chosen by the Ohio Consumers’ Counsel (OCC).

            PALMco’s current owners, officers or partners are barred from doing business in Ohio’s retail energy markets for seven years by the terms of the agreement.

            ___________________________________________________________________________________________________________________________________________________________________________________________________

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On 1/29/2020, the Public Utilities Commission of Ohio (PUCO) today adopted a settlement agreement regarding alleged violations of PUCO regulations by PALMco Energy OH, LLC  and PALMco Power OH, LLC, which are retail energy providers doing business as Indra Energy.

            Under the terms of the agreement, PALMco ceased enrolling new customers and will exit the Ohio marketplace when its operating authority from the PUCO expires (Feb. 14, 2020 for natural gas, and March 8, 2020 for electricity). PALMco’s current customers will receive uninterrupted service from their local distribution utility.

            PALMco has credited customers who enrolled between Dec. 1, 2018 and April 15, 2019 with approximately $385,000. In its order, the Commission noted PALMco agreed to continue to credit customers who contact the PUCO Call Center.

            PALMco’s current owners, officers or partners are barred from doing business in Ohio’s retail energy markets for five years by the terms of the agreement.

            Link: https://puco.ohio.gov/news/puco-adopts-settlement-agreement-regarding-retail-energy-supplier-palmco

            Serving Area
            • DE
            • IL
            • MA
            • MD
            • NJ
            • OH
            • PA
            • VA
            Business Categories
            Energy Service Company

            Alert

            See What BBB Reports On

            Pattern of Complaint

            BBB files indicate a pattern of complaints concerning this company's sales tactics, telemarketing and billing practices. Consumers are telling BBB about several issues they experience when dealing with sales representatives from PalmCo. Some of the issues reported to BBB about Palmco's sales personnel: misleading representations of future reductions in energy utility bills from signing up with PalmCo that aren't realized or, in many cases, significantly increased from previous providers and deceptive sales practices in unauthorized changing of the current utility provider to PalmCo/INDRA. Other reported issues stem from consumers claiming they have made repeated requests to PalmCo to remove them from their calling lists but the company doesn't honor those requests.

            Contact Information

            8751 18th Ave

            Brooklyn, NY 11214-4605

            Visit Website
            (877) 726-5862

            Accreditation

            This business is not BBB Accredited

            Years in Business: 15

            BBB Rating

            B

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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