Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: February 28th, 2025 Amount Paid: $122.03 Business Commitment: The business committed to delivering the ordered items by March 5th, 2025.Nature of Dispute: My package, which was supposed to be delivered by March 5th, 2025, was lost/stolen by a FedEx driver, also have the footage of it on camera. The driver was caught taking the package from my doorstep and driving away. The business has not been responsive or attempted to resolve this issue. I have reached out multiple times via email, phone number, and live chat, but I have not received any further communication or assistance from them.Advertising: Not applicable.

  Business Response

  Date: 03/07/2025

  We want to make it clear that it is not our fault that the delivery was mishandled by a FedEx driver. We shipped your package using what we believed to be the most secure shipping method available. Unfortunately, it appears that the package was taken by one of ****** drivers, which is completely unacceptable.
  
  We have already filed a claim with ***** and are currently awaiting their response. We understand how upsetting this is, and we are actively working with ***** to investigate the situation and resolve it as quickly as possible.
  
  While this is a matter outside of our direct control, we want to assure you that we are doing everything in our power to address the issue. We truly appreciate your understanding and patience as we work through this process.

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] There has been no real resolution from Teds Electronics regarding the stolen trimmer, and I am still out of pocket for an item I never received. I would appreciate a more concrete solution, such as replacement, instead of being told to wait for a ***** investigation. 
  

  I am requesting a more timely resolution, as the business should take responsibility for the mishandling by ***** and not leave the consumer waiting indefinitely.
  
  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 03/07/2025

  Hello,

  At Teds Electronics, customer satisfaction is our top priority, and we do everything in our power to maintain the highest level of service. We take all customer feedback and complaints very seriously.
  

  However, in this case, it is clear that the issue is due to the actions of an irresponsible ***** driver who deliberately stole the package after delivery (the footage provided by the customer proofs it). As a result, we now need to wait for ***** to respond and complete their investigation.
  

  We kindly ask the valued customer to please be patient and allow the investigation to run its course.
  

  Again, we completely understand the frustration, but please keep in mind that we cannot accept or overlook the theft by the delivery driver.

  i believe that this feedback need to go for ***** and not on us...

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the camera in November and has a year warranty. In April the lens stopped opening one night and gives an error. They will not replace it or fix it as they accused us of dropping it. This is ridiculous!! They should not accuse ous of this and should honor their 1 year warranty.

  Business Response

  Date: 05/22/2024

  this customer purchased a camera on Walmart.com and is not related to our website policies 

  however, this situation is out of our return and warranty policy.

  Our 1-year warranty policy proudly covers defects in materials and workmanship. but does not extend to damage caused by accidents or mishandling, such as drops or impacts.

  upon our inspection on this returned camera, it appears that the camera was subjected to an accidental drop or mishandling (see image attached uneven lens), which unfortunately falls outside the scope of our warranty coverage.
  We understand this may be disappointing news, and we sincerely apologize for any inconvenience this may cause.

  this is our response, and we believe that this kind of negative reviews should not be published

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The picture you provided shows an uneven lens in the slightest way. It was not dropped and could have come like that. I'm not sure why the lens would have stopped working as it has worked great for 4 months. The picture you provided proves nothing. Perhaps it is a camera malfunction after using it a lot? I'm not an expert but this was NOT mishandled or dropped!!! I was taking pictures just fine and it started giving me an error.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 06/17/2024

  Dear ***************************,

  Let me address your concern with the attention to detail it deserves. I have carefully reviewed your message and understand your frustration. The camera has been his faithful companion, capturing precious moments over the past four months. Understandably, any unexpected failure can be disconcerting.
  
  Our technical expert has carefully examined the image provided and confirmed that the lens shows signs of impact damage. Although it may seem unlikely, it is possible that the damage occurred without you noticing. 
  
  Thank you for your understanding. We remain at your side for any additional questions you may have.

  Teds Electronics 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7/23 I purchased a set of headphones from ***'s electronics. I attempted to return the product after discovering that they were defective on 8/1/23. The company refused to accept a return for a defective product since they were opened.

  Business Response

  Date: 08/02/2023

  Looking into this matter we see that this customer only contacted us ones in regards to her headphones. She wanted to return her headphones because she didn't like them, explaining that they smudge to easily. We did not accept the exchange since they were not new anymore. no further correspondence with this customer since then. See attached screenshot of the chats we had with the customer.

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  First and foremost, I am a he. Second of all, their policy online indicates that they will exchange goods even if opened. Like most reputable merchants. The matter will likely need to be resolved through litigation. I can see why they have an F with the BBB. I failed to check their rating before making the purchase. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 08/02/2023

  Hi,

   

  I'm sorry for the inconvenience.

  Our exchange policy does not include trade ins - exchanging used for new ones, see attached snip of our return policy posted on our website.

  If you wish to return the item you can do so by opening an rma.

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not understand why I cannot exchange an item that I am unsatisfied with for an item that will will remedy the dissatisfaction.

  You indicated that you cannot accept a return for a used item. I cannot understand why you would offer an RMA. Unless, you are now accepting the used item for a full refund. At this point, I just want a full refund for the product that is made of a quality that does not meet my standards. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Canon digital camera for $751.88 from Teds Electronics in June 20th, 2022 through **** and they refuse to honor a six months warranty given by this store and it seems they are scammers.I took my camera to a friend, a digital camera technician, and after he inspected the camera that you sold me, he said that the problem of not turning off is not contact problem due to dust, but rather manufacturing defects, and according to the message sent me by the seller on June 20, 2022, of which I have a copy, and confirmed that your company gave me a 1-year warranty for manufacturing defects after I made the purchase of the camera, also specified that the warranty is to repair or replace it with a new camera. As a journalist I depends 99% from the new camera you sold to me to do interviews. At this moment I want full refund.