Reviews

Review Details

• Review fromErika R

  Date: 07/17/2025

  1 star
  EBIKES are TRASH. They don't last more that 90 days even with the proper care. **************** does not reply! Bought The ****** from ****** and it stopped working after 3 months with no warning. One day it just decided not to power on. CANT REACH JETSON> THEY DO NOT ANSWER!!!!!

• Review fromErin H

  Date: 06/22/2025

  1 star
  Purchased an electric go kart for my son for Christmas. Rode just a few times and the go kart quit working. Still under warranty, but the go kart is now, and has been out of stock for some time, and they are unable to give me a refund or tell me an estimated time when it will restock for a replacement. Would definitely NEVER buy from this company again. Waste of time and money!

• Review fromTrisha M

  Date: 06/13/2025

  1 star
  A few weeks ago chat was working great and got immediate responses and a replacement bike. Replacement bike has been received but damaged. For 3 days now Ive tried all means of communication to them and no responses. Chat appears to be updated, but no human ever connects when it says it will.

• Review fromStaci S

  Date: 03/13/2025

  1 star
  I received notice of a recall item. They were willing to provide a refund however, I Have to provide all of my banking account information. They refused to send a replacement item. They also refused to send a Check. I absolutely do not feel comfortable providing my bank account number, routing number, etc. very disappointed in the customer service.

• Review fromShanda P

  Date: 03/03/2025

  1 star
  ******** customer service! I purchased a ******************** from ******. once opened on Christmas. It had missing parts had no pedals no charger no instruction manual etc I have been in contact with them since Christmas. They told me they would have the parts in 4 to 6 weeks. It is now March 3, and they still do not have parts. They are offering to replace it with a different item, but the other item is only a Ride on not a bike so we do not want that. It is not comparable. We didnt buy a ride on but the amount of phone calls and emails and the runaround I was given since day one has been unacceptable so I literally have money sitting in a bike in my living room brand new that cannot be used. The customer service is the worst I have experienced.

• Review fromDanielle B.

  Date: 02/13/2025

  1 star
  A hooverboard was bought as a gift to my child and it stop working. I reached out to Jetson about the warranty and got question as if I was under investigation and and the lady did not help me telling me the hoverboard had a date on it of 2021 when it was bought December 23, 2024. She told me the the warranty was out of date and we haven't had it for 90 days. I asked to speak to a manger. She would not get the manger on the phone. This is bad for business and you do not stand behind your word or warranty. I will never shop from this business.

• Review fromJohn H

  Date: 09/03/2024

  1 star
  I purchased a hoverboard from them, and it stopped holding a charge after about 4-5 uses. Filed a claim, and they sent me the same product, but this time it would not charge at all. Tried to file another claim on it, and they told me since the warranty expired they could only offer me a 10% discount on a new product. Frankly I have no desire to ever purchase any more products from them after my experience, so a little discount is no help. I can't believe this company can get away with things like this.

• Review fromErick P

  Date: 08/18/2024

  1 star
  Jetson advertises $580 dollar bikes as long range my throttle stopped working customer care is broken like a self order ******** machine. The bike is garbage & the warranty was $200+ xD

• Review fromSheema m

  Date: 08/12/2024

  1 star
  I purchased 2 refurbished Jetson haze bikes from t Jetson in April 2023, since than i had to replace one of the bikes and 6 months ago the battery stopped charging since than i been given the run around to get another battery. They were a draw because the fold and it can take on vacation please DONT WASTE YOUR MONEY ON JETSON.

• Review fromRosemarie S

  Date: 07/26/2024

  1 star
  I RATE THIS COMPANY MINUS ZERO STARS!!!! It has been 2 1/2 months with no actual resolve from this company. I fear they will never actually honor or commit to their hoverboard one year warranty. I filed a claim under their warranty and was approved and then nothing happened. No communication except autobot email responses and never in regard to my claim. I have since filed three of the same claim getting the approval for a replacement or a gift card, and yet nothing happens after that approval email (for months). When I send follow up reply emails asking for the status, I get no response. When you call, they suggest to go online. You can NEVER TALK TO A HUMAN by phone. When I initiated a chat on several different occasions during weekday business hours, you get "Let me connect you with a support agent." Yet 12 hours later, still no agent. You find your chat script sent to your email as if they are responding, but NOT! When you reply back to this chat response email, still no resolve to the matter, because of their autobot responses and numerous ticket numbers assigned that have nothing to do with your original claim. THIS COMPANY IS A FRAUD!!! They sell you a hoverboard that don't work after about five months of use when the charging port goes bad (we live in ******** so we can only seasonally use the hoverboard). We were still two months shy of the warranty expiration when we filed the first, the second, and the third same claim, and now we are past that time. I AM ANGERY WITH THEIR FRAUD WARRANTY AND LACK OF A N Y SERVICE TO THEIR CUSTOMERS WHO PAID GOOD MONEY FOR A BAD PRODUCT!!!!!!!!!!