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Business Profile

Delivery Service

ETS Airport Shuttle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for ETS Airport Shuttle's headquarters and its corporate-owned locations. To view all corporate locations, see

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ETS Airport Shuttle has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business charged me in full the day after they cancelled my reservation because of a lack of driver's they say. I spoke to the business by phone and the promised a refund today. It is 8:45pm, no refund. They have also not answered my emails and text messages. They are still accepting reservations for the time that I requested. The reservation was in the name of ******** ******

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 5, 2024, I made a shuttle airport reservation for our arrival on May 15 at *** airport to be transported to *******************************, Confirmation #(*********) they charged my card$98.80. upon arrival at 5;45pm i made call to ETS and inform them that we been waiting at their designated area and the dispatch told us to sit there for the driver at 7:00pm, he will get us for our transfer. at 7;15 I called the phone number, and the dispatch said he is on the way. again at 7;30 I called was told its traffic, at 7;45 I called said he is on the way, at 8;00pm she said he don't know where he is and can't get in touch with him. our flight was on 9;15 and we asked help from airport traffic supervisor **** *********************** talked to the manager, and they approved we take taxi and send the receipt for reimbursement. I paid $202.00 for the taxi. I submitted my receipt to be reimbursed and for two months I talked to *********************** the manager and she finally send me $56.50 when I complained she said you talk to her boss *********************. she wants to send me extra $40.00 instead of my $202.81 that I paid for Taxi, which I refused and requested to be reimbursed for the full amount. which she refused and want to charge me $103 for the service that they didn't provide out of my $202.81 reimbursement.

      Customer Answer

      Date: 09/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by ETS Airport Shuttle regarding complaint ID ********.

      Sincerely,

      *********************************

    ETS Airport Shuttle is NOT a BBB Accredited Business.

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