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Business Profile

Construction Services

Professional Home Remodeling Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Professional Home Remodeling Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Professional Home Remodeling Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company have placed a new roof couple years ago which is still under warranty. Ever since they change the roof we have been having issues with leaks in multiple areas of the house. This is the second complaint Im filing regarding this company because of the lack of response from them . Ive called multiple times , Ive sent email to **** who stated he will follow up but never did.. I called requested to speak to *** (owner ) but kept giving me the run around. Its been raining for a couple of days nowmy roof is still leaking . Weve paid more than 10g for new roof to be dealing with such unpleasant conditions. Last time it took a complaint with BBB for them to respond and fixed the leak that we had in the living room.. now the leak is the back room on 2nd floor and the back extension of our house. Why are we harassing a company that we paid to do a job that should have been done correctly in the first place? This is unacceptable and UN-Professional .

      Business Response

      Date: 01/30/2025

      We only did the Main Roof of the house. We did not do any work on the extension part of the home. We have enclosed a copy of the contract, which was written on 11/25/2018, not a couple of years ago as the customer stated. We will try to see if we can rectify this issue with the customer. 

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into contract with *** in February of 2023 to supply and install concrete for my driveway. The driveway has since started developing cracks and chipping. I contacted *** several times trying to get this matter resolved. Each time I was told that someone would contact me to set up a time to come inspect my driveway and make the necessary repairs. It has been over a month without a visit or resolution.

      Business Response

      Date: 10/01/2024

      We have rectified the issue with ***** ***. He is satisfied with the results, we are awaiting to get *** *** to sign off on the Completion of Satisfaction form. We will send that document to you as soon as we receive it. 

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/10/23 I hired *** to remodel my home. The entire journey from the beginning was a nightmare. Included in the remodeling were the laying of new floors in 2 bedrooms. Both floors were poorly and unprofessionally installed by two subcontractors hired by ***. Upon its completion, it was obvious that the floors were uneven felt unsteady upon walking on it and make screaking noises every step of the way especially where new and old flooring are connected. As requested by the guy who installed the floor "call me personally if there's any problem,) I called and he came to the house at least seven times not including the numerous times that he stood me up. Initially, he blamed the other contractor for laying an uneven foundation. The response to that allegation was that the floors guy is responsible to make sure the floor is level. Hence, they keep blaming each other and no one wanted to take responsibility but they both agreed that the foundation was unleveled The floor guy did little or nothing. He nailed down a transitional metal object smack in the middle of my bedroom which causes me to loose my balance and have been close to almost falling in the middle of the night as I try to make my way to the bathroom. I had it removed because it poses great danger to my well being. At this point, nothing was being done about the floor and all appointment made to fix the floor was a NO SHOW. I then called ***'s office and ***** intervened. They came on 8/25/23 to work on the floor.. Along with other things they claimed were done ,they supposedly level the floor and glue down the worst areas. Well, nothing has changed and the floor is worst than it was originally. I am now living in fear of an accident or incident waiting to happen which can result in me breaking bones or even worst. I'm 65 year old, have very unsteady gait, presently in therapy and still recovering from total hip replacement. As of now, all communication has seized and *** is yet to return my phone calls.

      Business Response

      Date: 09/26/2023

      We will contact the customer to see how we could rectify this issue. 

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      As per our conversation on 6/28/ 2023, Professional Home Remodeling  **** has failed to contact us. We request that our case be reopened.
       ************ home            
      ***  ********  ***********************
      ***  ********    ***********************
      Thank you for your cooperation

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** And ***********************




       

      Business Response

      Date: 06/12/2023

      We will contact the customers ****** and *********************** to see if we can rectify this matter.

      Business Response

      Date: 08/08/2023

      CUSTOMER *********************** SIGNED A SATISFACTION FORM. [ENCLOSED]

    Professional Home Remodeling Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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