Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

  

  Business Response

  Date: 06/20/2025

  Hello

  this was already resolve with the consumer

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

   
  Hello,
  I am sorry to say but my complain on Electronic force has not been resolved. The reference ID # ********. This was the complain:
   
  ''Subject: Formal Complaint Against Electronic Force Regarding Unresolved Return of Samsung Folder 2 Phone Dear Better Business Bureau, I am writing to formally lodge a complaint against Electronic Force concerning an unresolved issue regarding a return of a 'Samsung Folder 2' phone. Despite repeated efforts to resolve this matter directly with the company, I have not received satisfactory assistance or resolution. Purchase and Return Details: Product: Samsung Folder 2 phone Price: $200 Order Number: 61310 Purchase Receipt: Available Return Approval: I have the email approving my return request. Incident Summary: After purchasing the phone, I discovered that it only supports 3G service, not the standard 4G. I filed a return request and received approval via email. Since I live near their office at **** *** ** ********* and my address is **** **** *** ******* I requested to drop off the phone instead of shipping it, to which they agreed via email. On June 25 at 11:55 AM, I dropped off the phone at their office. Unfortunately, I did not realize that dropping it off in person would leave me without proof of arrival. The following day, Electronic Force contacted me requesting the phone's password, which I provided. Subsequent Issues: Despite my repeated attempts to follow up, months passed without any confirmation of receipt or further communication from the company. Every time I called, I was told that the manager was 'on vacation.' When I finally got through to them, they claimed to have no record of the transaction and suggested I visit their office. During my visit, they promised to check security camera footage from June 25 at 11:55 AM to confirm my drop-off but have since ignored my calls and inquiries. Desired Settlement: I am seeking a refund of $200 for the returned Samsung Folder 2, see below. Thank you for your attention to this urgent issue. I look forward to your assistance in achieving a resolution. Sincerely, ***** ****.''
   
  This was the desired resolution: "Desired Settlement: Other (requires explanation)
  I am seeking a refund of $200 for the returned Samsung Folder 2 phone or an acknowledgment and processing of the return as initially agreed upon. Additionally, I seek assurance that this matter will be resolved promptly and fairly to prevent further inconvenience."
   
  And unfortunately, this was the company only and final response: "Hello, we do accept returns please use the link below to request a return." 
  As you can see their response was not of help to my complain.
  Please let me know what you can do.
  Thank you again.

  
  
  
  Sincerely,
  
  
  
  ***** ****
  
  
  
  
  
  
  
  
  
   
  ed off the phone at their office. Unfortunately, I did not realize that dropping it off in person would leave me without proof of arrival.The following day, Electronic Force contacted me requesting the phone's password, which I provided.Subsequent Issues:Despite my repeated attempts to follow up, months passed without any confirmation of receipt or further communication from the company.Every time I called, I was told that the manager was 'on vacation.'When I finally got through to them, they claimed to have no record of the transaction and suggested I visit their office.During my visit, they promised to check security camera footage from June 25 at 11:55 AM to confirm my drop-off but have since ignored my calls and inquiries.Desired Settlement: I am seeking a refund of $200 for the returned ******* Folder 2, see below.Thank you for your attention to this urgent issue. I look forward to your assistance in achieving a resolution.Sincerely,***** ****

  

  Business Response

  Date: 12/17/2024

  Hello

  we do accept returns please use the link below to request a return

  ***************************************************

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Subject: Urgent Rebuttal Regarding Order #***** Request for Immediate Refund
  
  Dear ElectronicsForce Customer Support Team,
  
  I am writing in response to your recent message concerning the return of my ******* Folder 2 phone under order #*****. I must respectfully but firmly disagree with your conclusion that the merchandise was never returned. I complied with your instructions when I dropped off the phone in person at your Brooklyn office on June 25 at 11:55 AM, as confirmed in our email correspondence. The approval of the in-person return and your subsequent request for the phones password are clear indications that you recognized the return process was underway. It is unreasonable to place the entire burden of proof on me when you, as the receiving party, agreed to an alternative method one that inherently relies on your own internal processes to document the transaction.
  
  I understand that your standard return policy recommends using trackable shipping to ensure proof of delivery. However, in this instance, I acted in good faith by following a mutually agreed-upon procedure. Our prior correspondences confirm that you accepted my drop-off at your office and that I would not need additional tracking information for this return. It is therefore concerning that your records do not reflect a receipt of the merchandise despite my compliance. This lapse in internal documentation does not invalidate my claim; rather, it indicates a potential deficiency in your handling and logging of in-person returns.
  
  Moreover, your previous offer to review security camera footage for the drop-off time further supports the likelihood that evidence exists to confirm my return. Instead of focusing solely on the absence of a physical signature or photo, I urge you to consider the totality of the documented communications between us. My prompt submission of the phones password at your request is a further demonstration of my intention to complete the return process as agreed. I respectfully request that you re-examine your internal records and security footage from June 25 at 11:55 AM to verify the drop-off.
  
  In light of these facts and our mutually documented agreement, I insist on an immediate refund of $200 for the returned ******* Folder 2 phone. If a resolution is not forthcoming, I will have no alternative but to pursue further action through the appropriate consumer protection channels, including escalating the matter with the Better Business Bureau.
  
  I trust that you will review this matter diligently and ensure that the refund is processed without further delay.
  

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  

  Business Response

  Date: 04/21/2025

  To Whom It May Concern,
  Thank you for the opportunity to respond to the complaint regarding the return of a ******* Folder 2 phone for order #*****.
  We confirm that the customer requested a return, and we approved it accordingly. However, despite the customers claim that the item was dropped off at our office on June 25 at 11:55 AM, we have no record of receiving the device. The customer did not obtain or provide any proof of delivery, such as a signed acknowledgment or a photo showing the drop-off, which is required for in-person returns.
  Our return policy clearly advises customers to use a trackable shipping method to ensure delivery confirmation. This protects both the customer and our business from miscommunication or disputes. Since no package was received, and there is no supporting documentation, we must conclude that the merchandise was never returned to us.
  Furthermore, our internal records show no evidence of the item being received, logged, or matched to this order. No refund can be issued for merchandise that was not returned.
  We take customer service seriously and made good faith efforts to follow up, including offering to check security footage. Unfortunately, due to the lack of identifying details and the time elapsed, we could not verify the customer's claim.
  To summarize:
  A return was authorized.
  The merchandise was never returned to us.
  No refund is due.
  Should the customer provide any credible evidence showing the return occurred, we are more than willing to revisit the matter. Until then, we must stand by our position.
  Sincerely,
  ************************************* **************** ********************

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  First: How come I should send the mobile back to an address that shows in ****** Maps as an ******************** (please see: **************************)

  Second: I refuse to pay a restocking fee. It was eletronics force mistake to send me the worng mobile and I won't pay anything for your error.

  
  

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************************* *****
  
  
  
  
   
  

  

  Business Response

  Date: 06/10/2024

  please send it to the address below once we get it we will refund minus a restocking fee
  electronicsforce
  ***************************************

  

  Business Response

  Date: 06/26/2024

  please send it to the address below once we get it we will refund minus a restocking fee
  electronicsforce
  ***********************************

• Initial Complaint

  Date:02/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for all of your support in helping to resolve this issue. I greatly appreciate it. 
  
  Sincerely,
  
  *******************
  
  
  
   
  
  lling department. I am submitting this complaint because, as of 2/3/24, I have still not received any reimbursement for my shipping costs and had to contact them multiple times at each step to even get my original purchase refunded when they sent me the wrong product to begin with.

  

  Business Response

  Date: 02/05/2024

  Hello

  this transaction was fully refunded
  

  

  Business Response

  Date: 02/27/2024

  money was refunded to your paypal account

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I did receive a refund for the original purchase itself, I have not yet received the refund for the additional shipping cost ($10.40) for sending back the cell phone to the company when I was sent the wrong product.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:08/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new phone from Electronics Force. ****** created a shipping label but **** had no record of the phone actually being mailed to me. Seller assured me it was mailed. After several weeks I decided to cancel the order. After requesting cancellation the seller evidently shipped the phone. I refused delivery and never came into possession of the phone. I received only a partial refund. ****** refused to issue a full refund.

  

  Business Response

  Date: 08/04/2023

  Hello

  please see company return policy

  *********************************************

  Shipping & Returns
  Return Policy: 
  
  1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise. 
  
  2 Returns/Exchanges  are permitted within 30 days from the date of merchadise was delivered. All returns AND undelivered and refused packages  are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.
  
  a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. 
  
  b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. 
  
  c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable. 
  
  d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing. 
  
  e) All returns must be authorized by us, please click here for our online authorization request form, or email ***************************** to request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label). 
  
  f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by us. Otherwise all return shipping costs are the customers responsibility. 
  
  3) Your receipt is good for all manufacturers warranties (when applicable). 
  
  4) Your receipt will be necessary for any future warranty or insurance claims you *** need to make. Please keep it in a safe place. We cannot issue duplicate receipts. 
  
  5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt. 
  g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at ************
  
  6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately. 
  
  7) We reserve the right to limit quantities. 
  8) We Reserve the right to cancel order without furher notice
  
  9) All images are for illustration only, and *** not represent the product described. 
  
  10) We are not responsible for typographical errors.
  Cancellation Policy: 
  
  1) Orders can be cancelled within 1 hour after the order is placed, assuming is did not yet ship. 
  
  2) Any order that has already shipped *** not be cancelled. 
  
  3) Please be advise in the event customer requests to cancel there will cancellation fee of 10%.
  
  Shipping Policy: 
  we can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an "Alternate Shipping Address" that is on file with the issuing bank for that card. There are no exceptions to this rule. Please Be advise if we unable to verify you shipping address with your credit card issuing bank your order will be shipped to your billing address
  
  Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly. 
  
  Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date *** differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time. Shipping To ****** and ****** will take longer even if selected overnight it can take up to 5 days

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   As I CLEARLY stated, it was ENTIRELY their fault that the product was not returned within 14 days! Furthermore, I have no tracking number for the USELESS exchange which has been sent via *** Ground over 2 weeks ago! Perhaps someone could actually TYPE a response instead of pushing a button to send a STOCK answer. I will concurrently file this conversation with the ** attorney general's office. Thank you.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  nd with no tracking number?) and no refund for the warranty I cannot use either.

  

  Business Response

  Date: 06/29/2023

  Hello

  please see company return policy

  Shipping & Returns : Unlocked Cell Phones, GSM, CDMA and More | ********************

  Return ********************************** must authorize all returns. Contact us for an authorization number before shipping back any merchandise. 
  
  2 Returns/Exchanges  are permitted within 14 days from the date of merchadise was delivered. All returns AND undelivered and refused packages  are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.
  
  a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. 
  
  b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. 
  
  c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable. 
  
  d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing. 
  
  e) All returns must be authorized by us, please click here for our online authorization request form, or email ***************************** to request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label). 
  
  f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by us. Otherwise all return shipping costs are the customers responsibility. 
  
  3) Your receipt is good for all manufacturers warranties (when applicable). 
  
  4) Your receipt will be necessary for any future warranty or insurance claims you may need to make. Please keep it in a safe place. We cannot issue duplicate receipts. 
  
  5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt. 
  g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at ************
  
  6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately.