Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car from Marquis Auto on 02/07/2025 the car got delivered on February 20th. The deal was that I was turning in my company car 4-5 months early and that we would favor in an early turn in payment into my monthly payments the early turn in number factored into my new lease was $5000 over a 36 month period the lease monthly payments came out to $790. When I revived the bill for my early turn in from my car that I turned in it actually came in just under $5000 at $4823.99. When the bill came my husband sent it to them so they can pay it since we had already factored in the $5000 and they had my husband pay $895 toward the bill. He didnt realize it was already factored in. When I took notice I reached out to them and I have been in a back and forth for over a month and they keep just trying to break down the $5000 into parts. My car was also delivered late, dirty and was missing the wheel lock key for the tire and the local car dealership was courteous enough to priced one for me but according to the local dealer they can run about $150 they are responsibly for turning in my car with all parts in tact.

  Business Response

  Date: 04/25/2025

  The initial deal was to roll in 5 remaining payments of $980 each and only that. Any thing additional was on the client . While doing the transaction for the new car one of those 5 payments already got withdrawn from clients account . So we credit her back one $980 payment. When finalized statement comes there is other chargers beyond the 4 payments that were left and client feels were responbile for that when it was never mentioned or discussed. 

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   Marquis actually owes me $1021.01 because the final bill for my old car was  $ ******* they  factored in $5000 to my monthly payments into my new car lease with them. They chose $5000 because they estimated thats what it would cover to turn in my old car early.  My husband paid $845 toward that bill which he wasnt supposed to and there is a $176.01 because thats the difference after that left on the bill to get to the $5000 they factored in.   The February payment  which they covered because I got charged for my old car lease while they were still trying to get the car to me because the deal took so long. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Business Response

  Date: 05/12/2025

  i keep saying the same thing over and over. I will no longer discuss this with client. if someone from the bbb will like to reach out be my guest. 

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I have proof of conversations we have had. I was charged twice for February and was promised many things that didnt get resolved or delivered.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******