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Business Profile

Auto Rentals and Leasing

Better Buggy Car Rental

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Better Buggy Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Better Buggy Car Rental has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Raulices A

      Date: 06/24/2025

      I rented a vehicle from Buggy in ********* on 6/19/2025 and experienced one of the worst customer service and vehicle quality issues I have ever encountered. The car was in completely unacceptable condition, both inside and out dirty, smelly, with mismatched tires (including a bulging one), missing interior parts, and a failing A/C system. I was transporting my wife and baby under extreme temperatures, and the vehicle was not safe or comfortable.I requested a replacement vehicle and was denied, only being offered a $10 discount. I was promised a follow-up and support but never received any. One customer service agent even hung up on me.The vehicle should have never been rented in that condition, and I feel taken advantage of. This company is preying on people with urgent transportation needs and offering unsafe, unclean, and app-incompatible cars. I was also misled about the cars compatibility with **** and Lyft, only discovering the truth after making the payment.I am requesting:A proper response and a formal apology.A refund or fair compensation.A commitment to improving their customer service and vehicle quality standards.If I do not receive a resolution, I will continue filing complaints with other agencies and leave public reviews to warn others.

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