Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8 I went into world's best auto with intents to buy a reasonable drivable vehicle for my family. I selected an altima priced at $13k I thought was reasonable. I was sent to east coast ****** located at ************************** to sign a contract with ****** however "worlds best auto" was "supposedly" selling me the car. Hence everything is document if this is objected, I was mandated to get GAP insurance because they knew the car was a lemon. GAP insurance is optional, it read it on the contract however the sales rep, again this is documented said I MUST get it now and then they will remove it after I leave out to ensure I'm getting the best deal. This is illegally practices all together. After the back in front at the office, I left and went back to worlds best which now offered me another vehicle which again is documented because they seem too nice and all dealers are crooks. ALLLLLLL and this vehicle is the same exact vehicle I just paid off with chase bank I have proof of as well. but unlike my old vehicle did car was used for smoke breaks, smelled so bad of smoke, it was parked in the back no sale sign because it shouldn't have been sold me anyone. I immediately told them noooo, but *** promised to have the car looking brand new by tomorrow. so again I left and came back, *** thing, car is smelling so bad I can't never drive my children in it, its just so dirty the seats need to be removed and replaced. I drove off two hours later engine light comes on, I imeedalty bring it back, now they are upset and refusing to help. the vehicle CAN NOT REGISTER *** AND YOU KNOW IT BECAUSE YOU SOLD A LEMON AND IM NOT REPAIRING AN ENGINE FOR A 2019 ALTIMA YOU, I JUST WANT YOU GUYS TO PLEASE TAKE THIS VEHICLE BACK I HAD GOOD CREDIT MY ENTIRE ADULTHOOD AND YOU HAVE RUIN MY OPPORTUNITY TO PURCHASE MY FIRST HOME. IF YOUR MUSLUM YOU WOULDNT DO THAT AND KNOW YOU DID WRONG MY BROTHER.

  Business Response

  Date: 03/31/2023

  We received this complaint initially in the form of a lawsuit after a year of doing business with *************  Not knowing why we were being sued, we decided to hear out the mediator and found out ************ did not make her payments and had the car repossessed by the finance company.  She wanted ** to pay the balance after the bank auctioned off the car.  ************ also stated to the mediator after a year of owning this car, that the car had a smell of cigarette smoke, as well as a check engine light on her dashboard.  We would have been more than happy to accommodate her on the engine light, but she never brought it to our attention.  If she was telling the truth about the light and the issue was covered under Lemon Law we would have repaired it.  *** ***** credit was not good enough for ** to approve her.  She was advised to go to another dealership with more resources than us to secure financing.  All in all, it took ****** multiple days to make a decision on her purchase and even took the vehicle for diagnosis to a mechanic shop prior to finalizing her purchase.  She sat in the vehicle multiple times, if the smell was as bad as she said she shouldn't have purchased the car.  She even stated that she was strapped for cash so we even allowed her to owe ** a balance which she refused to pay.  *** even attempted to cancel the sale before the final purchase due to her not wanting to purchase the vehicle at the pre-negotiated price, but ************ insisted so we recalculated the numbers to suit her budget which we now realize was a mistake.  GAP insurance would only be useful if the car had total damage and the insurance company did not cover the cost of the loan.  It has nothing to do with the vehicle's condition.  Mind you GAP insurance is 100% optional and should have been declined if not wanted.  This is a clear case of buyer's remorse.  ********************* should be more truthful on the events that transpired as opposed to questioning someone's faith when you are indeed the one not telling the truth is not only offensive, but unethical.

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The information you conveyed is FALSE. At this point, I have the mechanic you sent me to invoice which stating the engine light was on days after driving your lot. The vehicle is sitting a garage, I'm not sure whom told you it was repossessed, and at this point what can your company do in regards to selling a lemon. *** I have our encounter witnessed by my boyfriend and phone calls so its best to be honest and how can you company help resolve this?  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 04/05/2023

  The car never had a sign which said not for sale. That is a flat out lie, like a lot of your accusations. Yes, your boyfriend was a witness, he was there when you test drove the car and checked it inside/out on multiple occasions.  He drove with you to the mechanic shop to do a pre-sale inspection along with one of my salesmen. No reason the smell of the car should ever have come up post purchase.  We have no reason to lie.  WE DID NOT SELL YOU GAP!  You purchased it directly from the lender, not **.  You claim to have had an engine light on your car right after you purchased it.  At no point was this brought to our attention.  What is the engine light on for?  You claim it's a Lemon, but not once have you clarified the mechanical issue you have with your car.  We assumed it was repossessed based on what the small claims court mediator told ** "You wanted ** to pay the difference of the balance owed to the bank after it was auctioned off" at some point you have to take responsibility and own your decision.  We never sent you to any mechanic and if you have any invoices, it is something you created or doctored up.  Even after trying to decline your business, you insisted we sell you the vehicle and now you are pointing fingers because of an issue YOU have.  We didn't want your business from the beginning because we realized you are a compulsive liar and we knew nothing good would come out of selling you the car.  And here we are.  THIS IS CLEARLY BUYER'S REMORSE.