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Business Profile

Audio Visual Equipment

Mytek

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my Manhattan II *** in for repair at the beginning of May 2025. It is now August 29 2025 and I do not have it back. Communication with Mytek has been spotty at best with numerous emails, phone calls, texts unanswered. It has been over a month since any communication. I want my *** returned or refunded. Retail is $6000 USD - this is no small matter.

  • Initial Complaint

    Date:08/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/7/21 I preordered a Brooklyn Bridge II from Mytek Audio I received subsequent emails regarding shipping delays. I followed up numerous times via email and phone and did not receive a ******** response to an email on 6/11/25 I finally received a reply on 6/13/25 that advised the product would ship the following week with a shipping confirmation to follow on Monday. I never received shipping confirmation or a response to subsequent emails requesting a refund.

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Official complaint: Mytek Audio Warranty Waiver and Refusal to Receive Parcel Product: Mytek Liberty *** ******) Headphone Amplifier Serial Number: ************** Customer: *** *****-**** (***********) Date: 2025-06-25 Problem Summary: I purchased the Mytek Liberty *** ******) Headphone Amplifier directly from Mytek on April 1, 2022. Within the 2-year warranty period, the device experienced a serious failure one audio channel cut off due to a crossfeed issue. I reported this issue to Mytek support on March 30, 2024, including proof of purchase and serial number.Despite repeated follow-ups, ******************** failed to issue an RMA or provide a repair solution. In an email dated August 12, 2024, Mytek said they would replace the product, but no further steps were taken. In June 2025, I decided to ship the unit from *********** to Mytek's Brooklyn office at my own cost using EMS (Tracking: *************). The package was marked "Repair / Replacement or Disposal No Return Required" and shipped on June 18.**** attempted delivery on June 21 but failed due to "recipient not present." The package was held at ********************** (*********************************) for 15 days. Mytek was informed of the tracking and delivery status multiple times and acknowledged receipt of documents. However, they did not collect the package by the deadline. This behavior constitutes neglect and bad faith in handling warranty services.Resolution Requested: - Official recognition of warranty failure - Refund or product replacement - Public accountability to prevent recurrence Attached files have been retained and can be submitted upon request (e.g., full email threads, tracking documents, product label).

    Customer Answer

    Date: 07/29/2025

    Better Business Bureau:

    At this time, I have not been contacted by Mytek regarding complaint ID ********.

     

    This is in reference to complaint ID ********.
    As of today, I have not been contacted directly by Mytek regarding this complaint.
    Moreover, the product I shipped from *********** to Myteks ******** address clearly labeled for Repair / Replacement or Disposal was never collected by the business and has since been returned to me unopened.
    This reflects a continued lack of communication and disregard for after-sales obligations, even after I covered international shipping costs and provided all necessary documentation and tracking information.
    Please continue to process this complaint as unanswered by the business.
    Sincerely,

    ********* ***


  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 27, 2025, I initiated communication with Mytek Audio to inquire about their Liberty DAC upgrade program. After verifying my eligibility, I agreed to the offer and sent a payment of $795 via Zelle, as instructed. Mytek confirmed receipt of the payment on May 28 and provided a Return Merchandise Authorization (RMA) for my original unit.I promptly shipped my Liberty DAC back to their designated address and provided a **** tracking number confirming delivery on Monday, June 2, 2025.Since then, I have received no further communication regarding the promised shipment of the upgraded Liberty DAC II unit. Despite multiple follow-ups, Mytek has failed to respond or provide any confirmation or timeline.Given the significant financial outlay and the surrender of my original unit, this lack of response is deeply concerning. It now appears that Mytek has failed to honor their agreement, and I have neither the product I paid for nor the equipment I returned. I suspect this may constitute a fraudulent transaction.

    Business Response

    Date: 06/06/2025

    Customer ordered an upgrade of Liberty DAC which required him to ship the original unit back to manufacturer (us, Mytek). We have received this unit at the end of the day on Mon May2, *****.  His original unit has been  inspected to confirm it is in good shape which was confirmed by the technician on Thursday. Then a dropship the new version of the unit called Liberty DAC II was requested by us with our factory. Factory prepared the shipment on Fri 5/6. The unit has been dropshipped to the client (*** *******) via ***** with tracking nr ************. ********************************************************************************************

    We believe this has been handled within a reasonable timeframe and we wish the customer has shown more patience since the purchase included exchange of old unit and the whole process took less than a week. Sincerely , Mytek Support

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/18/2022 I paid by ****** for upgrade for Mytek *************** 2 that since then has never sent the device, for last 6 months to one year has not return phone call, e-mails every two weeks, tried contact with their support that did not answer and left text message. My complaints are similar stories with the other complaints they would not have the items avalaible but I am on a list that you are next to get it. On the web page still shows the items are present but my hifi store I use Saturday Audio Exchange store was not able to get it either and the Saturday Exchange Audio store company will no longer with them that at all. I used ******

    Customer Answer

    Date: 05/09/2025

    Better Business Bureau:

    At this time, I have not been contacted by Mytek regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered Myteks Brooklyn Bridge II steaming device on 3/14/2022, order number *******, and paid a $1,495 deposit. As of the time of this complaint, I have not received the promised unit. I also ordered one of their Amplifiers Plus on a special sale that included free cable bundles valued at $500. I received the amplifier but never received the cables. I have contacted their customer service via email numerous times to try to resolve both of these issues and they have not been resolved. I also spoke with the owner of the company on June of 2022 and he assured me that both of this issues would be resolved. I have sent numerous emails to Mytek customer service and sales about the open orders and have not received any reply. In July of 2024 I sent an email to Mytek sales requesting to cancel the order for the streaming device and receive a full refund to the same card to which the original purchase was made. I have received no reply, and no refund. The Brooklyn Bridge II product is prominently displayed for sale on Myteks website, and also available via third-party distributors. Why isnt Mytek honoring its commitment to early customers that gave them cash up front which essentially has turned into an interest free loan? I still want a refund because at this point, I really dont want to do business with this company anymore.

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/8/2022, I purchased an upgrade for my *************** DAC to the *************** 2. I was told that there was a supply chain problem and that it was delayed. I have sent many emails asking for updates, called the owner, ****** ********, and even met him in person at a headphone convention. I was promised it would be shipped many times, but Mytek has stopped returning my emails and calls. Its been over 2 years and giving up on the company.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a ******************** *************** II in March of 2022. It was not shipping at that time but I received confirmation that my pre-order was #** on the priority list. I received a few emails indicating production delays but the last one was Jan 10, 2023 indicating that it would be shipping shortly and in view of the delay I would be receiving an upgraded unit. Since then I have had no further e-mails and my emails have gone unanswered. I have phoned several times and when I get through to the owner he has said three times there have been delays but you unit should be shipping in the next week or so. This was the the case earlier this spring and this is why my claim is more that a year since the order was placed. More recent calls have received no answer. At this point I have given up and would like a refund. Note credit card this was charged to has been changed.

    Customer Answer

    Date: 07/26/2024

    Better Business Bureau:

    At this time, I have not been contacted by Mytek regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered one of Mytek's products on 3/14/2022, the ******************, which was an update of a product I had purchased from them previously (*************** I). The offer was to get a discount for swapping my current product for the new one - the total paid was $1,495. At first, the company was very transparent about delays due to Covid, but then they began to promise delivery times and not deliver. I have dozens of emails I can share; I also spoke with owner several times where he would state that I'm on the list and it would be drop shipped imminently. The last inbound correspondence was 9/26/2023, noting that delivery was promised by October 8. That date has come and gone and it was the last time I heard from Mytek. I've provided a copy of my receipt, which shows how much I paid and that I was the 76th person to order, and an example email chain between me and Mytek. There have been multiple other emails and phone calls but have received no response for the majority of those.

    Customer Answer

    Date: 07/14/2024

    Better Business Bureau:

    At this time, I have not been contacted by Mytek regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/07/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an audio equipment (DAC) *************** II on January 3, 2020, order #********** and they have not delivered anything yet.Initially they ask for patience because of the supply chain affected by the pandemic but then, they stopped answering emails.

    Customer Answer

    Date: 08/01/2023

    Better Business Bureau:

    At this time, I have not been contacted by Mytek regarding complaint ID ********.

    Sincerely,

    *****************************

    Business Response

    Date: 08/03/2023

    The customer, *****************************, has ordered an upgrade to an existing Mytek audio product (music streamer *************** upgraded to *************** 2). Delivery of this upgrade was very delayed because of the supply chain and design challenges. The upgrade is shipping now in August but the customer decided to ask for refund of the original $1995 payment. The refund was completed on Aug 3, 2023 via paypal as requested by customer, the customer has received the refund. Please close the case or let us know what else needs to be done. ***************************** for My Tek Inc.  **************************************  ***********

    Customer Answer

    Date: 08/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

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