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Business Profile

Amusement Parks

Coney Island Amusement Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is about the deceptive practices I encountered during my visit to Luna Park, Coney Island. On 8/16/24, I purchased tickets worth $36 at the ticket booth, under the impression that they would grant me access to the attractions at the park. However, upon attempting to use these tickets, I discovered that they were completely useless at the neighboring parks, which are separate entities despite being marketed under the Luna Park brand.It is clear that Luna Park engages in intentionally misleading advertising, purposefully confusing customers about the scope and limitations of their tickets. The information provided by the park, is grossly misleading, and it is evident that your staff are trained to perpetuate these falsehoods. During my visit, I witnessed numerous other customers in line with the same issue, all equally upset by the realization that they had been deceived. This isn't just an isolated incidentit's a scam, plain and simple.

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau:

    At this time, I have not been contacted by Coney Island Amusement Park regarding complaint ID ********.

    Sincerely,

    ** *****

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Coney Island with my son on an hr visit. I asked the teller in detail what ride my son wanted to go on exactly and I was only in the park for an hr. I was charged $75 when I got to ride I was told that my wrist band did not cover any of those rides. So I went directly back to customer service. The refused to give me a refund or even go and get a manager. They called security and had me escorted out me and my son. I not once yell, curse or give and attitude. I was totally disrespected in front of my 11 yr old son

Coney Island Amusement Park is NOT a BBB Accredited Business.

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