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Business Profile

Window Installation

Skyline Windows LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON May 28, 2024, I completed a payment for the company to provide window screens. The company has not provided those screens and does not respond to requests for information on delivery status.

    Business Response

    Date: 02/19/2025

    We sincerely apologize for the inconvenience this has caused. The order was delayed due to missing information regarding the item.Unfortunately, this oversight on our part led to the delay. After some time,the customer reached out for an update on the delivery timeline. Once we received their inquiry, we quickly resolved the issue, which should have been addressed earlier. Eventually, the customer received their order after an extended delay.

    ******** ***** 
    ******** ******* *******  

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 3rd, I paid a 50% deposit of ******** for a window repair. They said that the lead time would be 4-8 weeks. After not hearing from Skyline Windows in 10 weeks, I sent them an email, to which they did not respond. I sent another email May 23rd (12 weeks after service was paid) and they finally responded, offering a full refund for having dropped the ball due to understaffing. Soon after they changed their mind saying they'd charge me for the materials and refund the rest. Then they said they'd only charge me for the survey fee and refund the materials. Then they took that back and said they'd charge me for the materials. In the event that they kept the survey fee, I asked if we'd be able to complete the repairs at a later date, and not charge an additional survey fee. This would have spared us from the 4-8 week lead time and it would have not been a financial loss for them. No one replied. That was on June 1st. Since that date, I have sent them four emails and tried to contact them multiple times requesting a full refund, and they simply have not answered or refunded my money. Everything ************** here has been discussed in writing so the business has access to the full history.

    Business Response

    Date: 03/13/2024

    We been able to be in correspondence with the customer who filed the complaint and have received this reply from her:

     

    ** ******** *** ***** *** *** **** ****** * *** **** * ********* ** * **** ******** ** * *** *** **** **** ******* ** ******* ********** * *** **** ** *** ** ****** *** ******* *** ******* ******* ** **** ****** ** ********* ** *** ** ********** **** ***** **** * *** ** ******* ** ******* *** **** ** **** **** ******* *** ******* ** *** ***** *** ** **** ** ***** ** ******** * *** ** **** ******* ** **** 

    *

    At this point, is it possible for her to withdraw the complaint?  Please advise as to our best course of action at this point.

    Customer Answer

    Date: 03/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    ****************************************************



     

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The window mechanisms keep breaking. I believe this is due shoddy design and materials. Instead of having a metal track, the tracks are plastic and keep breaking or cracking. The windows cannot be opened. When the plastic cracks the cover over it flies out of the window because of the tension. The warranty was up last year. Each time this happens, Skyline asked for a fee to come look, half of which is deducted from the final cost,$1700.00 per window plus tax. I have to pay a deposit of 50% before they order the parts and wait, according to them 6 to 8 weeks. I have no complaints about the service people, but feel ripped off that I have to pay for repairing the shoddy design with the same shoddy parts. I am the original owner of this condo and have lived here 6 1/2 years. I never actually open the windows because they are too heavy, so it can't be something I've done. I haven't had the windows washed since 2018, so it's not window cleaners' fault either.

    Business Response

    Date: 04/18/2023

    Our Service Director called *** and she was delighted that someone from Skyline contacted her and has no complaints with the service she has received from our Service department.  Skyline manufactured and installed her windows in 2016 in accordance with our high standards.  Her issue is with the balances and the fact that her windows are heavy.  As we dont manufacture the balances, our service and engineering team are providing her with a free survey to do our best to find the best solution for her situation.  She has been pleased with our response and has agreed to rescind her complaint with BBB.  

    Customer Answer

    Date: 04/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Skyline Windows LLC is BBB Accredited.

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