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Business Profile

Towing Company

Custom Auto Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The auto shop came and picked my vehicle up on December 2. I filed the claim because my vehicle got sideswiped while parked. Its been at custom auto ****************************************************** since December 2 today is January 5. I got my car back and I still have the same damage from when they took my car on December 2, they signed some paperwork with my name on it to get the check sent to them from from my insurance company they committed a fraudulent act. Im going to also report them to my insurance company and send them the pictures because the damage on my car is still the same , so they need to send back my insurance money to my insurance company so I can get my vehicle fixed somewhere else because again they are racist and the owner **** called me a ***** ***** so I definitely do not ever want to do business at custom auto ******************************************************

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/5/23 My car was in a accident, the shop had my car tow & told me the vehicle was totaled & couldnt be repaired, so he will put a *********** car.(2018 cla250 ********* I went every month asking about receipts & any fees. The shop kept telling me not to worry about it, the bank will handle it even though I explained that the vehicle had liability since the accident.Now I bring someone to check then he says car can fix & he wont charge storage if he fixs it, now this week hes saying its not fixable again. Now he wants to charge $125 daily from 5/5/23 till now, this is the receipt & the first time im seeing it is 9/20/23. After *** asked from the first day & kept being brushed off.

    Customer Answer

    Date: 10/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Custom Auto Tech is NOT a BBB Accredited Business.

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