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Business Profile

Storage Units

Safeguard Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of attempted transaction: July 4 & 5, 2025 When I attempted to post both June and July online, I encountered the following:1. I had to reset my password again for the second time in three months.2. A message stating I was blocked from making online payments When I called no answer (one day was a holiday). Sent an email in regards to this since I shouldnt have incurred another late fee nor a fee to post by phone. In the email I provided my contact number, to which I received no call nor response to my email.A week later I received a foreclosed notice, whilst having a family death. Nonetheless this is the second time this occur, the other time was resolved due to a staff assistance. I wasnt given any warning or communication either time of my card being Block. The employee informed me previously when I contacted them during the first instance, that this is a measure taken when the unit is going to be foreclosed. With no communication they block you from paying because they are going to foreclosed? How is this legal? Note Im incurring more fees due to not being able to pay online not being able to go to their site. They also dont allow you to pay your bill at another business ************ is it legal to limit my ways of paying without communicating this? I will attempt today to pay, yet if forced to pay fees I will like to be informed whether this is legal, and his to proceed.

Safeguard Self Storage is NOT a BBB Accredited Business.

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