Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Nissan ********** brand new December 2023 from Teddy Nissan of the Bronx. My car was perfect until this month I started to experience water leaking from the sunroof. My first thought was I must have left it opened To my surprise it happened again I decided to take my car back to Nissan and explain what I had experienced and explained that Ive paid $28,000 in 2yrs on my car and I didnt want to start payments all over again I just wanted the problem to be fixed. He explained to me that it wouldnt be a problem because it was not fault of mine . We talked about a new car and how he was sorry I had to experience that and they would take care of me. They took care of me! They ran my credit with my belief I would be credited for my previous payments. Like the snake charmers they were they talked me into to a car that I clearly stated I didnt want to start over with the payments. They took my mats out the old car and put them in the new car and gave me the keys all before discussing the payment. Every time I expressed my concern they calmed me down and told me I would be ok. I expressed i couldnt afford to start over and take a loss that large. I wanted my 2 years I paid on my car to reflect on the changes. How can someone sell something damaged and not fix the problem. They said they would help me lower the payment since I was a loyal customer and I would be compensated. Instead they extended the payments to make it seem as if I was getting a deal. They said I would be compensated for my loss and I wasnt. I signed for the car. I express my feelings of how this wasnt right. I wrote Nissan and was told to come back and I would be given the old car back. I was excited that they would do the right thing. Once I returned again I was told something else. He made a verbal agreement and didnt stand by his words to return my car back.

  Business Response

  Date: 05/19/2025

  Thank you for taking the time to share your experience. We sincerely apologize for any confusion, frustration, or disappointment you encountered during your recent visits. At Nissan of the Bronx, customer satisfaction is our highest priority, and we regret that your expectations were not fully met.
  We understand how concerning it must have been to experience a sunroof issue with your ************************************************************ your vehicle. Your desire to have the issue resolved without restarting your payments is completely valid and understandable.
  Please know that it is never our intention to mislead or pressure any of our customers. While we explored multiple solutions to find the best possible resolution, we ultimately agreed that the right thing to do was to return your original vehicle and take back the new one. Even when a sale is not the final outcome, doing right by our customers remains our top priority.
  We are also grateful that you took the time to email us regarding your experience with our General Sales Manager, ****** *. We are proud of the care and professionalism he demonstrated in helping to bring this matter to a positive resolution.
  Were truly pleased that the issue was resolved, and we hope this outcome reaffirms our commitment to transparency, fairness, and exceptional service. You will always be a valued member of the Nissan of the Bronx family, and were here whenever you need us.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw on 2 different web sites that they had the vehicle I wanted for $30889.00 I went to the dealer with all good intentions to purchase this vehicle. I was told they require a 20% deposit which I agreed to. I brought my current vehicle to trade they did an estimate and offered me $8000 and I owed $6000 on my loan so the balance was $2000 that was applied to my down payment of $6000. I wrote them a check for $4000. The salesman left to generate the paperwork and when he returned the price of the vehicle on the bill of sale was $37000. At that point I lost my cool and told them the deal was off and left the showroom. The manager followed me into the parking lot and tried to offer me a lower price but he was still 3-4 thousand dollars over the advertised price. This is a classic example of a ************* tactic. I resent the fact that I drove over a bridge from my house in ****** to this disgusting dealer in The Bronx only to be treated like a mark.

  Business Response

  Date: 04/25/2025

  Dear *** ******************* you for taking the time to share your experience with us. I want to sincerely apologize for the frustration and disappointment you encountered during your recent visit to our dealership.
  We understand how upsetting it must have been to come in expecting one price and then be presented with something different during the process. Its never our intention to mislead or cause confusion, and we are truly sorry that your experience came across that way.
  Regarding the price discrepancy, we are currently reviewing the vehicle listing and how it was advertised on the websites you mentioned. We want to ensure that all of our online pricing is transparent and accurate, and your feedback is helping us identify where things may have gone wrong. That said, the situation you described does not reflect the standard of integrity or service we strive to uphold.
  We also want to acknowledge your concerns about how the situation was handled during your visit. Your time and trust are valuable, and it's clear we failed to meet your expectations. For that, we sincerely apologize.
  Wed appreciate the opportunity to make things right. If you're open to it, wed like to reconnect and see how we can earn back your trust whether that's revisiting the deal under clearer terms or simply offering a better resolution. Please feel free to reach out to me directly at Nissan of the Bronx.
  Thank you again for bringing this to our attention. Your experience matters to us, and were committed to learning from it.
  You are also free to call me directly on my cell phone to discuss further.
  
  
  ***** ******
  ******* *******
  ************

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Nissan of the Bronx did nothing to resolve my issue. They called me and *** if there was anything they could do in the future to let them know. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** **********
  
  
  
  
   
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction is 08/15/2022. The total amount of money spent is $31,047.29. The business was supposed to provide and used vehicle with manufacturers warranty and parts belonging to the vehicle. The business did not provide that as 2 years later the business is not honoring the warranty due to parts not being original parts that came with the vehicle. They sold the vehicle with no issues reported and only one owner. The vehicle was priced at $25,500 at the time of looking. System check light went on and went to the dealership specific to the warranty and they claimed that parts were replaced with aftermarket parts. The business did not try to accomodate me as they were not responsible for the nature of the vehicles condition. I went to the dealership listed and they did not try to accomodate me for the vehicle they sold which they had modified and did not list or provide any changes or modifications that may have been done to the vehicle. They sold the car above market price of vehicles value due to having replaced parts. And they did not inform owner of any changes. I provided the picture of the url of the advertisement as well.

  Business Response

  Date: 01/22/2025

  *** ****, 
  We are a little confused to see this complaint. After you posted 2 negative reviews our General Manager, ******** *******, spoke to you explaining that you purchased your vehicle from the previous owners, Teddy Nissan. You stated as such in your complaint. ******** had even given you contact information to get in touch with them. You will need to contact them for any issues that you have with a vehicle they sold you. Ownership change does make a difference. We wish you luck getting this resolved with the previous owners of Teddy Nissan. 
  
  
  Thank you,

  ***** ******

  Customer Relations Manager

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2021 Nissan ****** from this dealer since I purchased the vehicle Ive had mechanical problems with the vehicle that the dealer never assumed responsibility for and charged me for repairs that should have been fixed under the used car warranty, recently my cars transmission went I called the dealer to get a resolution and was told to tow the vehicle to them and that I would probably have to pay out of pocket. I have paid for every repair of that vehicle since I purchased it including paying to change the transmission.

  Business Response

  Date: 11/20/2024

  *** *****,

  We are so glad you got to speak to ********, our General Manager. As discussed, please provide your receipts so that we can reimburse you. 

   

  Thank you,

  ***** ******

  Customer Relations Manager

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Nissan of the Bronx contacted me on 11/16/24 and they said there were going to call me back Monday or Tuesday and today is Thursday and they havent heard back from them 

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

  Business Response

  Date: 11/26/2024

  We apologize *** ****** I have attached a copy of your check here in the amount of $2,306.50.

   

  We hope you have a wonderful Thanksgiving. 

   

  ***** ******

  Customer Relations Manager

• Initial Complaint

  Date:09/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/17/24, I visited Nissan of The Bronx to purchase a car I saw on ******, and also on their website, which was advertised on sale for $22,883. While there, I was lied to, manipulated, deceived, and cheated out of about $5,042. I was not charged the sale price of $22,883, but instead I was charged $27.925. But when the contract was submitted to Nissan Motor Acceptance, the car was financed at the sticker price of $27,995. I made several attempts to speak with Nissan of The Bronx concerning this matter but was told by *** ********* the salesperson I worked with on 8/17/24, that they don't honor online advertisement.I followed up with a call to Nissan ************************ regarding the Signature Purchase they received. I was informed that they had record of the car but my name was not on it yet. I was instructed to call Nissan Consumer Affairs to file a complaint, which I did. I was given a complaint number. Consumer Affairs also contacted Nissan of the Bronx, and suggested they work out the issue with me. I was told to speak with ***** ******. I called *** ******, who told me that I was charged $22,883.00 but the fees applied bought the cost to $27,925. I asked *** ****** to show me this in itemized form because I have the right to see these charges. He stated he could not provide this information to me because his system doesn't allow him to. I also pointed out that there are additional charges, which means I'm being charged fees twice for the same car. *** ****** continued to state that the sale price of $22,883 was included in the total cost of the car but refuse to show it to me in writing. Days later, I called *** ****** again, asking that he correct the contract. He suggested I come to his dealership on 9/3/24, which I did. Once there, *** ****** continued to try to convince me that the charge of $27,925 included the sales price of $22,883. And still refused to give it to me in itemized form. The issue has not been resolved.

  Business Response

  Date: 09/30/2024

  *** ****************,
  
  
  Our General Manager, ******** *******, has been trying to get in touch with you and has left you several voicemails. He would like to speak with you about this so please provide us with the best number to reach you at or call ************ to reach ******** directly.

   

  Thank you, 

  ***** ******

  Customer Relations Manager

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  First, I have no knowledge of who ******** ******* is.

  Secondly, It is reported that he attempted to contact me, which is not true.  I have no missed calls or voice messages from him or anyone from Nissan of The Bronx.

  Thirdly, I attempted to reach ******** ******* but was not successfully. I left him a voice message about my above statements to you. 

  My phone number is **************, which I also left with ******** *******.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ********-*******
  
  
  
  
   
  

  Business Response

  Date: 10/31/2024

  *** ********-*******,

  Nissan of the Bronx is delighted that we were able to work out a settlement that made all parties happy. We wish you luck and have a great day.

   

  Thank you, 

  ***** ******

  Customer Relations Manager

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ********-*******
  
  
  
   
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe that I was sold a lemon. Within one month of purchasing my vehicle the system malfunction light started coming on along with a collision light. I returned to the dealership multiple times to get these issues fixed. It has been a total of more than 4 times with me making the same complaints and the issue never getting resolved. Each time I have had to travel to dealership and leave the vehicle for days. I was never even offered a loaner not one time. The issue is persistent and I don't believe it can be fixed.

  Business Response

  Date: 08/22/2024

  *** ********

  You were contacted by our body shop manager, all the issues were resolved at the time of the call. You stated that you are satisfied and noted you would contact the BBB and remove the complaint against the dealership.

   

  Thank you, 

  ***** ******

  Customer Service Manager

  Customer Answer

  Date: 09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Something is seriously wrong with this vehicle. Still malfunctioning and emergency breaks on its own while driving,  this condition is extremely dangerous.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Pictures were taken the day after the vehicle was returned to me and I also contacted the dealership and sent them these pictures. They are aware of the ongoing issue.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 11/19/2024

  *** *******,

  We are so glad that you will be in at the end of the month so that we can try and trade you out of that car and into a new one!

   

  ***** ******

  Customer Service Manager

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 21,2024 purchased a lease car for 379 a month I was told the car now has no warranty protection. You need a warranty on this vehicle. Will give you a three year warranty and that will cost you about 40 dollars more a month, which would be 419 a month, I was pressured to make sure that I get a warranty on the vehicle And when I had time to read the warranty, I was paying approximately $3000 extra over period of 72 months for the car when actually the warranty was only for 3 months or 90 days I felt as though Ive been scammed . I spoke with Nissan representatives and sales representatives both times I was dismissed as though was no big deal. I was told by one of the representatives if you buy a new car, then you would not have to worry about a warranty anymore. So the end result, Im giving them an extra $3000 for 72 months for a 90 day warranty.

  Business Response

  Date: 06/06/2024

  *** **** 
  
  

   

  We are so glad that our General Manager, *******************************, was able to get in touch with you and go over all the details of your warranty. Congratulations on your new vehicle and please let us know if there is anything further we can do for you!

   

  Thank you again, 

  ***********************

  Customer Relations Manager

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] To whom it may concern This is ***************************** I made a personal visit to Bronx Nissan and spoke to a sales rep named *******. He originally placed a call to me June June 7 and said we could resolve the matter on June 12. I met with ******* the sales rep and he then told me I would have to talk to, ***************** Who is the finance manager. But he was not in the dealership today. I could possibly see him on Wednesday, June 13 afternoon. I think I would like an extension on the time to see if I can resolve this with ****************************. I hope this is not a run around but I will be at the dealership June 13, 2024 please note this is an update. Thank you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took vehicle in for tune up on 11/16/2022 Advisor informed me the tires needed to be changed, wipers needed to be changed, spark plug needed to be changed The report she gave me further went on to say that that particular part was ok upon inspection On sat, March 4th 2023, the car spun around with me after shaking violently and i heard a flapping sound Took vehicle to ***** tire in **************, ************ where I live and they aligned the wheels . Shortly after leaving ***** tires, the car started to sway in the road . I went back tot hem . the service tech took me for a ride in the car, which started to shake and twist with him. He took it back to ***** and put it up on the lift , they said the lower left control arm was broken and was a safety hazard .I called Teddy Nissan on Tuesday due to them being closed at the time I was at ***** and on Monday I had classes all day , when I was able to call they were closed. I called Tuesday morning and was speaking to *************************** at 925 am ,. he proceeded to let me know by reasons amounting up to about 4 why his company should not be held responsible for me not being told by them that the car needed that particular service. reasons, from: me not wanting to pay for it, me altering the receipt, me not understanding the language of the document, then to him not footing the bill because it was a **** dollar charge to fix. I reached out to Nissan's consumer affairs who just informed me 3/10/2023 ****am ) that they are unable to help me because it is a dealer-customer problem . I have had to take the train to work and the car is currently being fixed at ***** because I cannot drive it further than a mile which is a big risk to take anyway .

  Business Response

  Date: 03/15/2023

  
  Customer was here back in Nov ********* and only came in for an oil change and tire rotation. 
  She did not notify us she was having any drivability concern at the time of her visit.
  This is evident on the paperwork provided by the customer herself on the first 2 pages of the document attached.
  
  Nowhere on the invoice does it note down that the customer requested a diagnosis on her vehicle or is there a
  Charge associated with a diagnosis on the Repair Order. There is normally a $250 charge for a diagnosis check
  But as the repair order indicates, there is no charge for this type of service.
  
  The invoice DOES note down an EXPRESS Multi Point inspection at no charge which is an inspection on maintenance
  Items on the vehicle like,brakes, batteries, tires, windshield wipers etc..
  It does NOT consist of a full inspection of the vehicle.
  
  If we were requested to check any drivability concern we would have done so and reported back our findings.
  Being that we were not asked to check the vehicle out fully that is not something we would normally find on a
  Multi Point Inspection.
  
  At this point we would not be liable for any wrong doing as we were not requested to check a drivability concern.

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   When I spoke with ******* he did not say all of this to me . Yet he told me according to what he has in his computer that the clerk told me there was a bushing issue. And now he is changing his statement. He also told me that I did not want to pay for it because it was $1600. He also sent me a pic of the part that was not is working condition where he said his clerk mentioned in the report and estimate she gave me . This is not on the report she gave me. I have the text message he sent me . i also have the list of repairs she said were needed and the passing inspection of the part that is in question. By his company.  The report in my position  cannot be altered as he accused me of doing ,  nor can the text message that he sent me . I need BBB to get my complaint resolved. i need to be justified . There needs to be justice on my part as a consumer. i have the report , I have his message . I have the repairs receipt from ***** . I have all my metronorth receipts and Lyft receipt  I need justice . 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************************************
  
  
  
  
   
  

  Business Response

  Date: 04/11/2023

  *** ***********************, 

   

  Hello, My name is *********************** and I am the new Customer Relations Manager at ********************** of the Bronx, formerly Teddy Nissan. I have been given your complaint and have done a thorough investigation and I have found a few things. You came in for a 'tune up', not a 'check up' and Teddy Nissan preformed a complimentary EXPRESS inspection which uncovered a few minor items which were brought to your attention. You did not pay for a full diagnosis check, which is clearly absent from *********** order. ***************************, if your control arm was broken in November; your car would not have made it to March. As you experienced, when it breaks, it is obvious. So even if you had PAID FOR AND RECEIVED a complete diagnosis check, most likely, this issue would have not been present 4 months before. It can happen all at once just by hitting 1 pot hole, for example. We would love to assist you and retain your business but as far as this service is concerned, there is nothing that we are able do for you. We wish you luck and have an amazing Spring!

   

  ***********************

  Customer Relations Manager

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is the height of unprofessional and insensitive customer service. I do not care to retain you as a service provider. So kiss me and my car goodbye. How dare you take the nerve to tell me that I didnt ask for this *** that. *************************** told me three or four different things to get me to shut my mouth and walk away in defeat . From not wanting to pay for the required service to altering the receipt. Your talking abouta timeframe is garbage. when i took it to ***** the darn tire qas almost falling off. YOU AND YOIR SOMPANY ARE REPUGNANT VULTURES LOOKING TO GET OUT OF CLAIMING RESPONSIBILITY. ****** went as far as telling me his techs never ever ever make mistakes. I think it is best i take this to the justice system because you are not going to make a liar out of me. Your company did me wrong which could've cause my life and that of my children .  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************************************
  
  
  
  
   
  

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To summarize I bought my car to this shop for repairs. I was charged $500 as part of my insurance deductible which I paid on august 20th. I was then contacted by the agent assigned to my case **************, he informed me that my vehicle was under warranty and I didnt have to pay the $500. I was told I would be refunded the money. I have made numerous attempts to have the money refunded back to me, I even went in person and was still given the run around. It is now January and I still have not had the money refunded back to me. I have been patient. I keep trying to call and reach out and every time I call I am being told that they are still trying to figure out how to send it back or they tell me to call back and sometimes they dont even answer or follow up with my phone calls. I am a single mother and going through a financial hardship and this has caused me emotional distress for money that could help me out. Im addition to this, I had to return my car to them 4 times for them to repair the same issue. At this point, I have reached my limits and I just want my funds returned to me. Please help!

  Business Response

  Date: 01/20/2023

  This issue was the result of a mis-communication between the customer and the insurance company. The customer has been contacted by our department and this issue has been resolved.

   

   

  Thank you.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Teddy Nissan on June 4, 2022 because the air conditioner was not working in the car. It did not blow out cold air. Instead, it was blowing out warm air. I was told I had to pay $152.43 for the car to be inspected so they can check the problem and find a solution, so I paid that money to them. I was then told that the problem was the compressor and a new compressor would be ordered and installed and this would solve the problem. I was told to pay $979.88 for this work, and so I paid this amount to Teddy Nissan. When the job was completed, the car was ready for pick up so I took the car home. At home, I noticed the air conditioner was still not working correctly. I brought the car back on June 10, 2022 and was told that the issue now seems to be another part that needs to be replaced. I was told to pay $528.05 for the part and labor and so I paid this amount to Teddy Nissan. When the work was done, I went to pick up the car. I told the employees that the air conditioner was still not blowing out cold air and I deserve to get my money back since I was told that my car would be fixed and yet it was not. They told me there was nothing they could do. I would like my money back in the amount of $1,660.36 for paying a place who promised me a solution to my problem, and never fixed anything. The air conditioner is still not working, and in addition, the heat is not working either. I deserve to get the money back that I paid because not only was the problem not solved or fixed, the problem actually got worse. I was promised the problem would be fixed and it was not.

  Business Response

  Date: 12/20/2022

  Customer came in with ** not working, ac compressor failed and was inoperable. We special ordered the ac compressor and customer had to come back when the part arrived. When the part arrived, customer came back and We replaced the ** compressor the first visit.a/c was blowing cold. Customer came back with issues with the **
  Further inspection found that an outside shop had previously worked on the vehicle and the customer did not tell us. We found that the wiring harness and connector to the evaporator core sensor was damaged from someone trying to repair the a/c system. We advised the customer that we needed more time to look into this issue or they could take it back to the shop that had worked on the wiring and connector to the evaporator core sensor.

  Customer Answer

  Date: 12/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I went to this shop to fix the a/c that was not working in my car.  I was told it would be fixed the first time I went and it wasnt.  I went back and was told the car needed something else.  So I paid even more money and it still did not work when the job was completed.  When I went back the third time, I was told there was nothing else they could do.  I was told to go to another shop.  I was never told to leave the car again. I asked for my money back and was told I wasnt getting anything back.  I spent a lot of money for a service that would supposedly fix my a/c.  The a/c did not work correctly when they finished the job and still does not work correctly so I should get my money back.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 01/10/2023

  If the customer feels there is an issue with the a/c still, they are more than welcome so we can check it for them, no charge of course. If it is something that failed that they paid for,we will repair it under warranty. If something else is going on, we will diagnose the vehicle for them free of charge.

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I paid over $3167.00 to your company to fix my A/C.  You did not fix it after having my car twice.  So, I had to go to another mechanic and had to pay another $1000.00 to get it fixed.  I deserve to get my money back from You for promising to fix my A/C and not doing so.  I included a bill to show that o had to pay another $1,000.  I am a senior citizen and should not be taken advantage of.  I am no where near rich and yet I paid $3,167.00 to you and then $1,000.00 to someone else.  This is unjust! 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************