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Business Profile

Heating Contractors

McSorley Enterprises, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our oil burner stopped working.I called Don ********************** who is the owner of,McSorley Enterprises to repair it. He told me that the Circulator Pump Assembly had seized up, and he lubricated it and got it working temporary. He said it needed to be replaced. This was on December 19 2023. We decided to have it replaced. We called *** **********************, and left messages. He was very busy and we were told we would have to wait. A month later he emailed me a proposal to replace the old circulator assembly with a new one.The cost was $1425 plus tax. I emailed ************************* back that we accepted the proposal . On January 22, 2024 ************************* sent two of his workers to replace the circulator assembly. They replaced the circulator assembly but did not drain the boiler which was suppose to be done to,replace it according to the Proposal. I questioned questioned this , but ** ********************** said,there was cut off valves,and it wasn't necessary. I paid ************************* cash $1425.00. He gave me a handwritten invoice, and promised to mail me a typed copy. The new circulator began making noises sporadically A week later the oil burner began making very loud noises, and the floor upstairs vibrated, and the noise was so loud that,we couldn't hear the television. I called *** *** ********************** that night, it was very cold, and we needed heat. I had shut off the emergency switch. He put the Burnet on and lubricated the circulator. He said it had seized up. He said next time p not to shut off the burner if it started making the loud noises and vibrations. He said it was under warranty. The circulator continued to make excessively loud noises and vibrations I kept calling him and leaving messages. We weren't getting heat, and hot water. Workers came and stated the bolts were broken on the circulator and replaced them. This went on till March 9, 2024 when the circulator no longer was functioning. I called ********************************* and told his office representative that we were freezing and had no heat or hot water. I told her to have *** ********************** call me a0nd I also called his cell phone. *******. his office representative called and told me that ************************* wad going to get the circulator assembly from the warehouse. I called every day.He called me back and stated the warehouse did not have the circulator and that it was being back- ordered. He said it would take a few days. It was freezing in the house. I kept calling him. He then stated he had the part and it would be installed the following Monday. I waited all day no one came ir called. I called his cellphone and called his office. I spoke to ******** in his office. Other appointments were made, and no one showed up. This went on for three weeks. My brother and I had no heat or hot water. I called ******* Plumbing &Heating, Whitestone N.Y. *****. on March 26, 2024. They sent a licensed plumber to assess the boiler. He came and told me that the Circulator Assembly was defective and leaking on both sides. He stated that the circulator Bearing Assembly was not new, but old and *****. He said it had not been changed. He put in a new circulator assembly and I paid $1628.77.

    Customer Answer

    Date: 05/31/2024

    Better Business Bureau:

    At this time, I have not been contacted by McSorley Enterprises, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************************

McSorley Enterprises, Inc. is NOT a BBB Accredited Business.

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